As of March 01, 2025, the average annual salary for a Client Care Specialist IV in Erie, PA is $100,000. According to Salary.com, salaries can range from a low of $72,681 to a high of $129,612, with most professionals earning between $85,700 and $115,500.
| Annual Salary |
Monthly Pay |
Weekly Pay |
Hourly Wage |
|
| 75th Percentile | $115,500 | $9,625 | $2,221 | $56 |
| Average | $100,000 | $8,333 | $1,923 | $48 |
| 25th Percentile | $85,700 | $7,142 | $1,648 | $41 |
An entry-level Client Care Specialist IV with under 1 year experience makes about $92,394. With less than 2 years of experience, a mid-level Client Care Specialist IV makes around $93,443. After 2-4 years, the Client Care Specialist IV pay rises to about $95,120. Those senior Client Care Specialist IV with 5-8 years of experience earn roughly $97,216, and those Client Care Specialist IV having 8 years or more experience are expected to earn about $100,973 on average.
| Levels | Salary |
|---|---|
| Entry Level Client Care Specialist IV | $92,394 |
| Intermediate Level Client Care Specialist IV | $93,443 |
| Senior Level Client Care Specialist IV | $95,120 |
| Specialist Level Client Care Specialist IV | $97,216 |
| Expert Level Client Care Specialist IV | $100,973 |
| Entry Level | 8% |
| Mid Level | 7% |
| Senior Level | 5% |
| Top Level | 3% |
| Experienced | 1% |
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Each competency has five to ten behavioral assertions that can be observed, each with a corresponding performance level (from one to five) that is required for a particular job.
Customer Service: Customer service is the provision of service to customers before, during and after a purchase. The perception of success of such interactions is dependent on employees "who can adjust themselves to the personality of the guest". Customer service concerns the priority an organization assigns to customer service relative to components such as product innovation and pricing. In this sense, an organization that values good customer service may spend more money in training employees than the average organization or may proactively interview customers for feedback. From the point of view of an overall sales process engineering effort, customer service plays an important role in an organization's ability to generate income and revenue. From that perspective, customer service should be included as part of an overall approach to systematic improvement. One good customer service experience can change the entire perception a customer holds towards the organization.
Home Care: Homecare is health care or supportive care provided by a professional caregiver in the individual home where the patient or client is living, as opposed to care provided in group accommodations like clinics or nursing home.
Financial Services: A services provided by the finance industry, which encompasses a broad range of businesses that manage money. These services involve banking, brokerage, mortgages, credit cards, payment services, real estate, investment funds, taxes and accounting.
| Skill | Salary | Demand |
|---|---|---|
|
Fiscal Management
|
$121,000 |
21%
|
|
Insight
|
$109,000 |
9%
|
|
Collaboration
|
$108,000 |
8%
|
|
Leadership
|
$108,000 |
8%
|
|
Project Management
|
$108,000 |
8%
|
|
Coaching
|
$107,000 |
7%
|
