As of February 01, 2025, the average annual salary for a Contact Center Agent and Resources Scheduling Manager in Concord, NH is $115,400. Salary.com reports that pay typically ranges from $95,860 to $130,350, with most professionals earning between $78,070 and $143,961.
| Annual Salary |
Monthly Pay |
Weekly Pay |
Hourly Wage |
|
| 75th Percentile | $130,350 | $10,863 | $2,507 | $63 |
| Average | $115,400 | $9,617 | $2,219 | $55 |
| 25th Percentile | $95,860 | $7,988 | $1,843 | $46 |
An entry-level Contact Center Agent and Resources Scheduling Manager with under 1 year experience makes about $107,016. With less than 2 years of experience, a mid-level Contact Center Agent and Resources Scheduling Manager makes around $107,882. After 2-4 years, the Contact Center Agent and Resources Scheduling Manager pay rises to about $109,902. Those senior Contact Center Agent and Resources Scheduling Manager with 5-8 years of experience earn roughly $115,337, and those Contact Center Agent and Resources Scheduling Manager having 8 years or more experience are expected to earn about $119,758 on average.
| Levels | Salary |
|---|---|
| Entry Level Contact Center Agent and Resources Scheduling Manager | $107,016 |
| Intermediate Level Contact Center Agent and Resources Scheduling Manager | $107,882 |
| Senior Level Contact Center Agent and Resources Scheduling Manager | $109,902 |
| Specialist Level Contact Center Agent and Resources Scheduling Manager | $115,337 |
| Expert Level Contact Center Agent and Resources Scheduling Manager | $119,758 |
| Entry Level | 7% |
| Mid Level | 7% |
| Senior Level | 5% |
| Top Level | 0% |
| Experienced | 4% |
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Each competency has five to ten behavioral assertions that can be observed, each with a corresponding performance level (from one to five) that is required for a particular job.
Scheduling: Scheduling is the process of arranging, controlling and optimizing work and workloads in a production process or manufacturing process.
Healthcare Services: The improvement of health via the prevention, diagnosis, treatment, amelioration or cure of disease, illness, injury and other physical and mental impairments in people. Health care is delivered by health professionals and allied health fields.
Client Service: Client services are the processes and interactions organizations and members of their staff have with their clients.
| Skill | Salary | Demand |
|---|---|---|
|
Flexibility
|
$131,556 |
14%
|
|
Healthcare Services
|
$125,786 |
9%
|
|
Multitasking
|
$121,170 |
5%
|
|
Billing
|
$120,016 |
4%
|
|
Collaboration
|
$120,016 |
4%
|
|
Packaging
|
$118,862 |
3%
|
