How much does a Contact Center Representative I - Inbound make hourly in the United States? The average hourly wage for a Contact Center Representative I - Inbound in the United States is $17 as of May 28, 2024, but the range typically falls between $15 and $20. Hourly rate can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target. 

Contact Center Representative I - Inbound Salaries by Percentile
Percentile Hourly Pay Rate Location Last Updated
10th Percentile Contact Center Representative I - Inbound Salary $14 US May 28, 2024
25th Percentile Contact Center Representative I - Inbound Salary $15 US May 28, 2024
50th Percentile Contact Center Representative I - Inbound Salary $17 US May 28, 2024
75th Percentile Contact Center Representative I - Inbound Salary $20 US May 28, 2024
90th Percentile Contact Center Representative I - Inbound Salary $22 US May 28, 2024
25% $15 10% $14 90% $22 75% $20 $17 50%(Median) Didn’t find job title? Click
Change Search Criteria

What skills does a Contact Center Representative I - Inbound need?

Each competency has five to ten behavioral assertions that can be observed, each with a corresponding performance level (from one to five) that is required for a particular job.

1.

Customer Service: Customer service is the provision of service to customers before, during and after a purchase. The perception of success of such interactions is dependent on employees "who can adjust themselves to the personality of the guest". Customer service concerns the priority an organization assigns to customer service relative to components such as product innovation and pricing. In this sense, an organization that values good customer service may spend more money in training employees than the average organization or may proactively interview customers for feedback. From the point of view of an overall sales process engineering effort, customer service plays an important role in an organization's ability to generate income and revenue. From that perspective, customer service should be included as part of an overall approach to systematic improvement. One good customer service experience can change the entire perception a customer holds towards the organization.

2.

Microsoft Office: Microsoft Office is a suite of desktop productivity applications that is designed by Microsoft for business use. You can create documents containing text and images, work with data in spreadsheets and databases, create presentations and posters.

3.

Telemarketing: Telemarketing (sometimes known as inside sales, or telesales in the UK and Ireland) is a method of direct marketing in which a salesperson solicits prospective customers to buy products or services, either over the phone or through a subsequent face to face or Web conferencing appointment scheduled during the call. Telemarketing can also include recorded sales pitches programmed to be played over the phone via automatic dialing. Telemarketing is defined as contacting, qualifying, and canvassing prospective customers using telecommunications devices such as telephone, fax, and internet. It does not include direct mail marketing.

Customer Service 18.74%
Microsoft Office 1.75%
Telemarketing 1.16%
Others 78.35%
download asset banner
Facing Salary Structure Challenges? Let Our Expert Guide You
The job market is increasingly challenging. Our whitepaper, Navigating the Challenges of Creating Salary Structures, offers guidance on creating salary structures. Provide your phone number and work email to download the full version.
We will handle your contact details in line with our Privacy Policy. If you prefer not to receive marketing emails from Salary.com, you can opt-out out of marketing communications at any time by clicking unsubscribe.

Job Description for Contact Center Representative I - Inbound

Contact Center Representative I - Inbound answers incoming customer calls inquiring about products with a focus on selling products or services. Performs call logging and routine tasks to fulfill caller requests. Being a Contact Center Representative I - Inbound answers inquiries regarding the company products, services, delivery, installation, or billing following scripts or standard responses. Enters orders and assists the customer with the purchase by suggesting appropriate products. Additionally, Contact Center Representative I - Inbound may redirect calls to other teams depending on the nature of the inquiry. Requires a high school diploma or equivalent. Typically reports to a supervisor. The Contact Center Representative I - Inbound works under the close direction of senior personnel in the functional area. Possesses a moderate understanding of general aspects of the job. May require 0-1 year of general work experience. (Copyright 2024 Salary.com)... View full job description

Employers: Job Description Management Tool

See user submitted job responsibilities for Contact Center Representative I - Inbound.

Salary.com job board provides millions of Contact Center Representative I - Inbound information for you to search for. Click on search button below to see Contact Center Representative I - Inbound job openings or enter a new job title here.

Job Openings for Contact Center Representative I - Inbound
  • Description. The Contact Center Representative is the members’ first impression – as well as ongoing representation – of the credit union’s service and sup...
    - 2 Days Ago
  • Description. Navigate multiple systems to professionally perform complex service task by telephone, chat, and email with a high degree of accuracy and spee...
    - 5 Days Ago
  • Mass Markets - JobID: 39767 [Call Center Representative] As a Contact Center Representative at Mass Markets, you'll: Handle inbound and outbound contacts i...
    - 4 Days Ago
  • Mass Markets - Full_Time [Call Center Representative] As a Contact Center Representative at Mass Markets, you'll: Handle inbound and outbound contacts in a...
    - 4 Days Ago
  • Mass Markets - JobID: 39768 [Call Center Representative] As a Contact Center Representative at Mass Markets, you'll: Handle inbound and outbound contacts i...
    - 4 Days Ago

Career Path for Contact Center Representative I - Inbound

A career path is a sequence of jobs that leads to your short- and long-term career goals. Some follow a linear career path within one field, while others change fields periodically to achieve career or personal goals.

For Contact Center Representative I - Inbound, the upper level is Contact Center Representative II - Inbound and then progresses to Inbound Contact Center Supervisor.

Those that have already made the climb...
Mary Lou Burke Afonso, Chief Operating Officer, North America Center Operations
Bright Horizons Family Solutions Inc. provides early education and childcare, back-up care, educational advisory, and other workplace solutions services for employers and families. The company operates through three segments: Full Service Center-Based Child Care, Back-Up Care, and Educational Advisory and Other Service... More
Fiscal Year Ended in 2022
Not the job you're looking for? Search more salaries here:

Are you an HR manager or compensation specialist?

Salary.com's CompAnalyst platform offers:

  • Detailed skills and competency reports for specific positions
  • Job and employee pricing reports
  • Compensation data tools, salary structures, surveys and benchmarks.
Learn about CompAnalyst

Contact Center Representative I - Inbound salary varies from city to city. Compared with national average salary of Contact Center Representative I - Inbound, the highest Contact Center Representative I - Inbound salary is in San Francisco, CA, where the Contact Center Representative I - Inbound salary is 25.0% above. The lowest Contact Center Representative I - Inbound salary is in Miami, FL, where the Contact Center Representative I - Inbound salary is 3.5% lower than national average salary.

City, State Compared to national average
City, State San Francisco, CA Compared to national average
+ 25.0%
City, State Washington, DC Compared to national average
+ 11.3%
City, State Miami, FL Compared to national average
-3.5%
City, State Chicago, IL Compared to national average
+ 4.9%
City, State Boston, MA Compared to national average
+ 12.1%
City, State New York, NY Compared to national average
+ 16.8%
City, State Dallas, TX Compared to national average
-1.3%

Take just three simple steps below to generate your own personalized salary report

Step 1 of 3

Understand the total hourly compensation opportunity for a Contact Center Representative I - Inbound, hourly wage plus other pay elements

Average Hourly Wage

Core compensation

 
 
 
15
20
17

Average Total Hourly Cash Compensation

Includes base and short-term incentives

 
 
 
16
21
18
These charts show the average hourly wage (core compensation), as well as the average total hourly cash compensation for the job of Contact Center Representative I - Inbound in the United States. The average hourly rate for Contact Center Representative I - Inbound ranges from $15 to $20 with the average hourly pay of $17. The total hourly cash compensation, which includes base and short-term incentives, can vary anywhere from $16 to $21 with the average total hourly cash compensation of $18.
Step 2 of 3

Discover how your pay is adjusted for skills, experience, and other factors

How much should you be paid?

For a real-time salary target, tell us more about your role in the four categories below.

15
20

 

Step 3 of 3

How much should you be paid?

View the Cost of Living in Major Cities

Skills associated with Contact Center Representative I - Inbound: Service Operations, Customer Relationship Management (CRM) software, Inquiry Research/Response, Ticketing/Tracking ...More

Recently searched related titles: Contact Specialist, Global Safety Officer, Cyber Security Officer

Jobs with a similar salary range to Contact Center Representative I - Inbound : Visa and Passport Specialist, Store Receiving Specialist, Security Post Commander, Technical Support - Call Center, Inbound Call Center Representative

Salary estimation for Contact Center Representative I - Inbound at companies like : General Dean, AION Group LLC, Advario Galveston County LLC

Jobs with a similar salary range to Contact Center Representative I - Inbound : Inbound Call Center, Line Patroller, Call Center Operator

Contact Center Representative I - Inbound Salary in United States
Contact Center Representative I - Inbound Salary Graph, Regional Distribution and Summary