How much does a Contact Center Representative I - Inbound make in Vermont? The average Contact Center Representative I - Inbound salary in Vermont is $34,265 as of February 26, 2024, but the range typically falls between $30,687 and $39,389. Salary ranges can vary widely depending on the city and many other important factors, including education, certifications, additional skills, the number of years you have spent in your profession.

Contact Center Representative I - Inbound Salaries by Percentile
Percentile Salary Location Last Updated
10th Percentile Contact Center Representative I - Inbound Salary $27,429 VT February 26, 2024
25th Percentile Contact Center Representative I - Inbound Salary $30,687 VT February 26, 2024
50th Percentile Contact Center Representative I - Inbound Salary $34,265 VT February 26, 2024
75th Percentile Contact Center Representative I - Inbound Salary $39,389 VT February 26, 2024
90th Percentile Contact Center Representative I - Inbound Salary $44,055 VT February 26, 2024
25% $30,687 10% $27,429 90% $44,055 75% $39,389 $34,265 50%(Median) Didn’t find job title? Click
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What skills does a Contact Center Representative I - Inbound need?

Each competency has five to ten behavioral assertions that can be observed, each with a corresponding performance level (from one to five) that is required for a particular job.

1.

Customer Service: Customer service is the provision of service to customers before, during and after a purchase. The perception of success of such interactions is dependent on employees "who can adjust themselves to the personality of the guest". Customer service concerns the priority an organization assigns to customer service relative to components such as product innovation and pricing. In this sense, an organization that values good customer service may spend more money in training employees than the average organization or may proactively interview customers for feedback. From the point of view of an overall sales process engineering effort, customer service plays an important role in an organization's ability to generate income and revenue. From that perspective, customer service should be included as part of an overall approach to systematic improvement. One good customer service experience can change the entire perception a customer holds towards the organization.

2.

Telemarketing: Telemarketing (sometimes known as inside sales, or telesales in the UK and Ireland) is a method of direct marketing in which a salesperson solicits prospective customers to buy products or services, either over the phone or through a subsequent face to face or Web conferencing appointment scheduled during the call. Telemarketing can also include recorded sales pitches programmed to be played over the phone via automatic dialing. Telemarketing is defined as contacting, qualifying, and canvassing prospective customers using telecommunications devices such as telephone, fax, and internet. It does not include direct mail marketing.

3.

Microsoft Office: Microsoft Office is a suite of desktop productivity applications that is designed by Microsoft for business use. You can create documents containing text and images, work with data in spreadsheets and databases, create presentations and posters.

Customer Service 18.74%
Telemarketing 1.16%
Microsoft Office 1.75%
Others 78.35%

Job Description for Contact Center Representative I - Inbound

Contact Center Representative I - Inbound answers incoming customer calls inquiring about products with a focus on selling products or services. Performs call logging and routine tasks to fulfill caller requests. Being a Contact Center Representative I - Inbound answers inquiries regarding the company products, services, delivery, installation, or billing following scripts or standard responses. Enters orders and assists the customer with the purchase by suggesting appropriate products. Additionally, Contact Center Representative I - Inbound may redirect calls to other teams depending on the nature of the inquiry. Requires a high school diploma or equivalent. Typically reports to a supervisor. The Contact Center Representative I - Inbound works under the close direction of senior personnel in the functional area. Possesses a moderate understanding of general aspects of the job. May require 0-1 year of general work experience. (Copyright 2024 Salary.com)... View full job description

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Job Openings for Contact Center Representative I - Inbound in Vermont

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Location Avg. Salary Date Updated
Location Barre, VT Avg. Salary $34,788 Date Updated February 26, 2024
Location Bennington, VT Avg. Salary $35,980 Date Updated February 26, 2024
Location Essex, VT Avg. Salary $35,108 Date Updated February 26, 2024
Location Williston, VT Avg. Salary $35,108 Date Updated February 26, 2024
Location Adamant, VT Avg. Salary $34,788 Date Updated February 26, 2024
Location Albany, VT Avg. Salary $34,788 Date Updated February 26, 2024
Location Alburgh, VT Avg. Salary $34,788 Date Updated February 26, 2024
Location Arlington, VT Avg. Salary $35,951 Date Updated February 26, 2024
Location Ascutney, VT Avg. Salary $36,265 Date Updated February 26, 2024
Location Averill, VT Avg. Salary $34,788 Date Updated February 26, 2024

Career Path for Contact Center Representative I - Inbound

A career path is a sequence of jobs that leads to your short- and long-term career goals. Some follow a linear career path within one field, while others change fields periodically to achieve career or personal goals.

For Contact Center Representative I - Inbound, the upper level is Contact Center Representative II - Inbound and then progresses to Inbound Contact Center Supervisor.

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Contact Center Representative I - Inbound Salary in Vermont
Contact Center Representative I - Inbound Salary Graph, Regional Distribution and Summary