How much does a Contact Center Representative I - Inbound make in Alabama? The average Contact Center Representative I - Inbound salary in Alabama is $32,855 as of April 24, 2024, but the range typically falls between $29,422 and $37,770. Salary ranges can vary widely depending on the city and many other important factors, including education, certifications, additional skills, the number of years you have spent in your profession.
Percentile | Salary | Location | Last Updated |
10th Percentile Contact Center Representative I - Inbound Salary | $26,296 | AL | April 24, 2024 |
25th Percentile Contact Center Representative I - Inbound Salary | $29,422 | AL | April 24, 2024 |
50th Percentile Contact Center Representative I - Inbound Salary | $32,855 | AL | April 24, 2024 |
75th Percentile Contact Center Representative I - Inbound Salary | $37,770 | AL | April 24, 2024 |
90th Percentile Contact Center Representative I - Inbound Salary | $42,245 | AL | April 24, 2024 |
Each competency has five to ten behavioral assertions that can be observed, each with a corresponding performance level (from one to five) that is required for a particular job.
Customer Service: Customer service is the provision of service to customers before, during and after a purchase. The perception of success of such interactions is dependent on employees "who can adjust themselves to the personality of the guest". Customer service concerns the priority an organization assigns to customer service relative to components such as product innovation and pricing. In this sense, an organization that values good customer service may spend more money in training employees than the average organization or may proactively interview customers for feedback. From the point of view of an overall sales process engineering effort, customer service plays an important role in an organization's ability to generate income and revenue. From that perspective, customer service should be included as part of an overall approach to systematic improvement. One good customer service experience can change the entire perception a customer holds towards the organization.
Telemarketing: Telemarketing (sometimes known as inside sales, or telesales in the UK and Ireland) is a method of direct marketing in which a salesperson solicits prospective customers to buy products or services, either over the phone or through a subsequent face to face or Web conferencing appointment scheduled during the call. Telemarketing can also include recorded sales pitches programmed to be played over the phone via automatic dialing. Telemarketing is defined as contacting, qualifying, and canvassing prospective customers using telecommunications devices such as telephone, fax, and internet. It does not include direct mail marketing.
Microsoft Office: Microsoft Office is a suite of desktop productivity applications that is designed by Microsoft for business use. You can create documents containing text and images, work with data in spreadsheets and databases, create presentations and posters.
Contact Center Representative I - Inbound answers incoming customer calls inquiring about products with a focus on selling products or services. Performs call logging and routine tasks to fulfill caller requests. Being a Contact Center Representative I - Inbound answers inquiries regarding the company products, services, delivery, installation, or billing following scripts or standard responses. Enters orders and assists the customer with the purchase by suggesting appropriate products. Additionally, Contact Center Representative I - Inbound may redirect calls to other teams depending on the nature of the inquiry. Requires a high school diploma or equivalent. Typically reports to a supervisor. The Contact Center Representative I - Inbound works under the close direction of senior personnel in the functional area. Possesses a moderate understanding of general aspects of the job. May require 0-1 year of general work experience. (Copyright 2024 Salary.com)... View full job description
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Location | Avg. Salary | Date Updated |
---|---|---|
Location Georgiana, AL | Avg. Salary $31,461 | Date Updated April 24, 2024 |
Location Tanner, AL | Avg. Salary $33,249 | Date Updated April 24, 2024 |
Location Abbeville, AL | Avg. Salary $30,532 | Date Updated April 24, 2024 |
Location Abernant, AL | Avg. Salary $33,177 | Date Updated April 24, 2024 |
Location Adamsville, AL | Avg. Salary $33,392 | Date Updated April 24, 2024 |
Location Addison, AL | Avg. Salary $32,534 | Date Updated April 24, 2024 |
Location Adger, AL | Avg. Salary $33,177 | Date Updated April 24, 2024 |
Location Akron, AL | Avg. Salary $33,249 | Date Updated April 24, 2024 |
Location Alabaster, AL | Avg. Salary $33,177 | Date Updated April 24, 2024 |
Location Alberta, AL | Avg. Salary $32,355 | Date Updated April 24, 2024 |
A career path is a sequence of jobs that leads to your short- and long-term career goals. Some follow a linear career path within one field, while others change fields periodically to achieve career or personal goals.
For Contact Center Representative I - Inbound, the upper level is Contact Center Representative II - Inbound and then progresses to Inbound Contact Center Supervisor.
Salary.com's CompAnalyst platform offers:
Job Title | Experience | EDUCATION | Salary Compared to This Job |
---|---|---|---|
Job Title Contact Center Representative I | Experience 0 - 1 | EducationHigh School | Salary Compared to This Job |
Job Title Contact Center Representative I - Outbound | Experience 0 - 1 | EducationHigh School | Salary Compared to This Job |
Job Title Contact Center Representative II | Experience 1 - 3 | EducationHigh School | Salary Compared to This Job |
Job Title Contact Center Representative II - Inbound | Experience 1 - 3 | EducationHigh School | Salary Compared to This Job |
Job Title Contact Center Representative III - Inbound | Experience 3 - 5 | EducationHigh School | Salary Compared to This Job |
Jobs with different levels of education may pay very differently. Check the Contact Center Representative I - Inbound salary of your education level.
Contact Center Representative I - Inbound salary varies from country to country. There are several factors that mainly impact the Contact Center Representative I - Inbound salary, including cost of living, economic conditions, market rates and legal differences. Click below to Contact Center Representative I - Inbound salary of the other country.
A job category is a classification or grouping of job positions that share similar characteristics, functions, or industries. Contact Center Representative I - Inbound salary varies from category to category. Click below to see Contact Center Representative I - Inbound salary in different categories.
About Alabama Alabama (/ˌæləˈbæmə/) is a state in the southeastern region of the United States. It is bordered by Tennessee to the north, Georgia to the east, Flori....More
Skills associated with Contact Center Representative I - Inbound: Customer Relationship Management (CRM) software, Order Processing, Inquiry Research/Response, Product Promotion ...More
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