As of March 01, 2025, the average annual salary for a Contact Center Representative II - Inbound in Downey, CA is $46,239. According to Salary.com, salaries can range from a low of $35,989 to a high of $60,240, with most professionals earning between $40,874 and $53,567.
| Annual Salary |
Monthly Pay |
Weekly Pay |
Hourly Wage |
|
| 75th Percentile | $48,346 | $4,029 | $930 | $23 |
| Average | $41,732 | $3,478 | $803 | $20 |
| 25th Percentile | $36,890 | $3,074 | $709 | $18 |
An entry-level Contact Center Representative II - Inbound with under 1 year experience makes about $43,921. With less than 2 years of experience, a mid-level Contact Center Representative II - Inbound makes around $44,079. After 2-4 years, the Contact Center Representative II - Inbound pay rises to about $46,201. Those senior Contact Center Representative II - Inbound with 5-8 years of experience earn roughly $49,225, and those Contact Center Representative II - Inbound having 8 years or more experience are expected to earn about $49,441 on average.
| Levels | Salary |
|---|---|
| Entry Level Contact Center Representative II - Inbound | $43,921 |
| Intermediate Level Contact Center Representative II - Inbound | $44,079 |
| Senior Level Contact Center Representative II - Inbound | $46,201 |
| Specialist Level Contact Center Representative II - Inbound | $49,225 |
| Expert Level Contact Center Representative II - Inbound | $49,441 |
| Entry Level | 5% |
| Mid Level | 6% |
| Senior Level | 11% |
| Top Level | 18% |
| Experienced | 18% |
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Each competency has five to ten behavioral assertions that can be observed, each with a corresponding performance level (from one to five) that is required for a particular job.
Customer Service: Customer service is the provision of service to customers before, during and after a purchase. The perception of success of such interactions is dependent on employees "who can adjust themselves to the personality of the guest". Customer service concerns the priority an organization assigns to customer service relative to components such as product innovation and pricing. In this sense, an organization that values good customer service may spend more money in training employees than the average organization or may proactively interview customers for feedback. From the point of view of an overall sales process engineering effort, customer service plays an important role in an organization's ability to generate income and revenue. From that perspective, customer service should be included as part of an overall approach to systematic improvement. One good customer service experience can change the entire perception a customer holds towards the organization.
Microsoft Office: Microsoft Office is a suite of desktop productivity applications that is designed by Microsoft for business use. You can create documents containing text and images, work with data in spreadsheets and databases, create presentations and posters.
Promotion: Developing and implementing promotional activities to attract and increase the awareness of customers in buying products.
| Skill | Salary | Demand |
|---|---|---|
|
Flexibility
|
$55,024 |
19%
|
|
Leadership
|
$49,938 |
8%
|
|
Goal Oriented
|
$49,938 |
8%
|
|
Consulting Services
|
$49,013 |
6%
|
|
Service Design
|
$48,551 |
5%
|
|
Coaching
|
$48,088 |
4%
|
