How much does a Contact Center Representative II - Outbound make hourly in the United States? The average hourly wage for a Contact Center Representative II - Outbound in the United States is $22 as of June 27, 2024, but the range typically falls between $19 and $25. Hourly rate can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target. 

Contact Center Representative II - Outbound Salaries by Percentile
Percentile Hourly Pay Rate Location Last Updated
10th Percentile Contact Center Representative II - Outbound Salary $16 US June 27, 2024
25th Percentile Contact Center Representative II - Outbound Salary $19 US June 27, 2024
50th Percentile Contact Center Representative II - Outbound Salary $22 US June 27, 2024
75th Percentile Contact Center Representative II - Outbound Salary $25 US June 27, 2024
90th Percentile Contact Center Representative II - Outbound Salary $29 US June 27, 2024
25% $19 10% $16 90% $29 75% $25 $22 50%(Median) Didn’t find job title? Click
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What skills does a Contact Center Representative II - Outbound need?

Each competency has five to ten behavioral assertions that can be observed, each with a corresponding performance level (from one to five) that is required for a particular job.

1.

Customer Service: Customer service is the provision of service to customers before, during and after a purchase. The perception of success of such interactions is dependent on employees "who can adjust themselves to the personality of the guest". Customer service concerns the priority an organization assigns to customer service relative to components such as product innovation and pricing. In this sense, an organization that values good customer service may spend more money in training employees than the average organization or may proactively interview customers for feedback. From the point of view of an overall sales process engineering effort, customer service plays an important role in an organization's ability to generate income and revenue. From that perspective, customer service should be included as part of an overall approach to systematic improvement. One good customer service experience can change the entire perception a customer holds towards the organization.

2.

Business Process Outsourcing: Business process outsourcing (BPO) is the delegation of one or more IT-intensive business processes to an external provider that, in turn, owns, administrates and manages the selected processes based on defined and measurable performance metrics.

3.

Promotion: Developing and implementing promotional activities to attract and increase the awareness of customers in buying products.

Customer Service 18.78%
Business Process Outsourcing 1.4%
Promotion 1%
Others 78.82%
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Job Description for Contact Center Representative II - Outbound

Contact Center Representative II - Outbound initiates calls to current and potential customers to sell and upsell products and services. Uses standard scripts and procedures to promote products and services. Being a Contact Center Representative II - Outbound processes orders and documents customer requests, interactions, outcomes, and feedback in the system. May make follow up calls to confirm details of orders or provide additional information. Additionally, Contact Center Representative II - Outbound requires a high school diploma or equivalent. Typically reports to a supervisor. The Contact Center Representative II - Outbound works under moderate supervision. Gaining or has attained full proficiency in a specific area of discipline. To be a Contact Center Representative II - Outbound typically requires 1-3 years of related experience. (Copyright 2024 Salary.com)... View full job description

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Job Openings for Contact Center Representative II - Outbound
  • Job Description. This is a TPD (0.2 Status) variable shift Student Nurse - II position in the Education Department. This opportunity is designed to work ar...
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  • Description. Hourly Wage Estimate: $29.42 - $46.14 / hour. Learn more about the. benefits offered. for this job. The estimate displayed represents the typi...
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  • Description. Hourly Wage Estimate: $29.42 - $46.14 / hour. Learn more about the. benefits offered. for this job. The estimate displayed represents the typi...
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  • Description. Hourly Wage Estimate: $29.42 - $46.14 / hour. Learn more about the. benefits offered. for this job. The estimate displayed represents the typi...
    - 3 Days Ago

Career Path for Contact Center Representative II - Outbound

A career path is a sequence of jobs that leads to your short- and long-term career goals. Some follow a linear career path within one field, while others change fields periodically to achieve career or personal goals.

For Contact Center Representative II - Outbound, the upper level is Contact Center Representative III - Outbound and then progresses to Outbound Contact Center Supervisor.

Those that have already made the climb...
Peter Castle, Chief Operating Officer
Vaso Corporation, together with its subsidiaries, operates in the healthcare equipment and information technology industries in the United States and internationally. The company operates through three segments: IT, Professional Sales Service, and Equipment. The IT segment primarily focuses on healthcare IT and managed... More
Fiscal Year Ended in 2021
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Contact Center Representative II - Outbound salary varies from city to city. Compared with national average salary of Contact Center Representative II - Outbound, the highest Contact Center Representative II - Outbound salary is in San Francisco, CA, where the Contact Center Representative II - Outbound salary is 25.0% above. The lowest Contact Center Representative II - Outbound salary is in Miami, FL, where the Contact Center Representative II - Outbound salary is 3.5% lower than national average salary.

City, State Compared to national average
City, State San Francisco, CA Compared to national average
+ 25.0%
City, State Washington, DC Compared to national average
+ 11.3%
City, State Miami, FL Compared to national average
-3.5%
City, State Chicago, IL Compared to national average
+ 4.9%
City, State Boston, MA Compared to national average
+ 12.1%
City, State New York, NY Compared to national average
+ 16.8%
City, State Dallas, TX Compared to national average
-1.3%

Take just three simple steps below to generate your own personalized salary report

Step 1 of 3

Understand the total hourly compensation opportunity for a Contact Center Representative II - Outbound, hourly wage plus other pay elements

Average Hourly Wage

Core compensation

 
 
 
19
25
22

Average Total Hourly Cash Compensation

Includes base and short-term incentives

 
 
 
24
31
27
These charts show the average hourly wage (core compensation), as well as the average total hourly cash compensation for the job of Contact Center Representative II - Outbound in the United States. The average hourly rate for Contact Center Representative II - Outbound ranges from $19 to $25 with the average hourly pay of $22. The total hourly cash compensation, which includes base and short-term incentives, can vary anywhere from $24 to $31 with the average total hourly cash compensation of $27.
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For a real-time salary target, tell us more about your role in the four categories below.

19
25

 

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Skills associated with Contact Center Representative II - Outbound: Service Desk Management, Upselling, Contact Center Software, Customer Relationship Management (CRM) software ...More

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Contact Center Representative II - Outbound Salary in United States
Contact Center Representative II - Outbound Salary Graph, Regional Distribution and Summary