How much does a Contact Center Representative III - Outbound make hourly in the United States? The average hourly wage for a Contact Center Representative III - Outbound in the United States is $26 as of June 27, 2024, but the range typically falls between $22 and $32. Hourly rate can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target. 

Contact Center Representative III - Outbound Salaries by Percentile
Percentile Hourly Pay Rate Location Last Updated
10th Percentile Contact Center Representative III - Outbound Salary $19 US June 27, 2024
25th Percentile Contact Center Representative III - Outbound Salary $22 US June 27, 2024
50th Percentile Contact Center Representative III - Outbound Salary $26 US June 27, 2024
75th Percentile Contact Center Representative III - Outbound Salary $32 US June 27, 2024
90th Percentile Contact Center Representative III - Outbound Salary $37 US June 27, 2024
25% $22 10% $19 90% $37 75% $32 $26 50%(Median) Didn’t find job title? Click
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What skills does a Contact Center Representative III - Outbound need?

Each competency has five to ten behavioral assertions that can be observed, each with a corresponding performance level (from one to five) that is required for a particular job.

1.

Customer Service: Customer service is the provision of service to customers before, during and after a purchase. The perception of success of such interactions is dependent on employees "who can adjust themselves to the personality of the guest". Customer service concerns the priority an organization assigns to customer service relative to components such as product innovation and pricing. In this sense, an organization that values good customer service may spend more money in training employees than the average organization or may proactively interview customers for feedback. From the point of view of an overall sales process engineering effort, customer service plays an important role in an organization's ability to generate income and revenue. From that perspective, customer service should be included as part of an overall approach to systematic improvement. One good customer service experience can change the entire perception a customer holds towards the organization.

2.

Business Process Outsourcing: Business process outsourcing (BPO) is the delegation of one or more IT-intensive business processes to an external provider that, in turn, owns, administrates and manages the selected processes based on defined and measurable performance metrics.

3.

Promotion: Developing and implementing promotional activities to attract and increase the awareness of customers in buying products.

Customer Service 18.78%
Business Process Outsourcing 1.4%
Promotion 1%
Others 78.82%
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Job Description for Contact Center Representative III - Outbound

Contact Center Representative III - Outbound initiates calls to current and potential customers to sell and upsell products and services. Uses standard scripts and procedures to promote products and services. Being a Contact Center Representative III - Outbound processes orders and documents customer requests, interactions, outcomes, and feedback in the system. May make follow up calls to confirm details of orders or provide additional information. Additionally, Contact Center Representative III - Outbound requires a high school diploma or equivalent. Typically reports to a supervisor. The Contact Center Representative III - Outbound works independently within established procedures associated with the specific job function. Has gained proficiency in multiple competencies relevant to the job. To be a Contact Center Representative III - Outbound typically requires 3-5 years of related experience. (Copyright 2024 Salary.com)... View full job description

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Salary.com job board provides millions of Contact Center Representative III - Outbound information for you to search for. Click on search button below to see Contact Center Representative III - Outbound job openings or enter a new job title here.

Job Openings for Contact Center Representative III - Outbound
  • Description. Navigate multiple systems to professionally perform complex service task by telephone, chat, and email with a high degree of accuracy and spee...
    - 3 Days Ago
  • Why USAA. Let’s do something that really matters. We have an important mission: serving the members of the military community and their families. It’s both...
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  • Why USAA. Let’s do something that really matters. At USAA, we have an important mission: facilitating the financial security of millions of U.S. military m...
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  • Why USAA. Let’s do something that really matters. At USAA, we have an important mission: facilitating the financial security of millions of U.S. military m...
    - 2 Days Ago
  • Why USAA. Let’s do something that really matters. At USAA, we have an important mission: facilitating the financial security of millions of U.S. military m...
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Career Path for Contact Center Representative III - Outbound

A career path is a sequence of jobs that leads to your short- and long-term career goals. Some follow a linear career path within one field, while others change fields periodically to achieve career or personal goals.

For Contact Center Representative III - Outbound, the upper level is Contact Center Representative IV - Outbound and then progresses to Outbound Contact Center Supervisor.

Those that have already made the climb...
Patricia B. Prichep, Senior Vice President of Operations and Corporate Secretary
CEL-SCI Corporation, a clinical-stage biotechnology company, engages in the research and development of immune system therapy for the treatment of cancer and other diseases in the United States. The company's lead immunotherapy is Multikine, which has completed Phase 3 clinical trials for the potential treatment of cer... More
Fiscal Year Ended in 2022
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Contact Center Representative III - Outbound salary varies from city to city. Compared with national average salary of Contact Center Representative III - Outbound, the highest Contact Center Representative III - Outbound salary is in San Francisco, CA, where the Contact Center Representative III - Outbound salary is 25.0% above. The lowest Contact Center Representative III - Outbound salary is in Miami, FL, where the Contact Center Representative III - Outbound salary is 3.5% lower than national average salary.

City, State Compared to national average
City, State San Francisco, CA Compared to national average
+ 25.0%
City, State Washington, DC Compared to national average
+ 11.3%
City, State Miami, FL Compared to national average
-3.5%
City, State Chicago, IL Compared to national average
+ 4.9%
City, State Boston, MA Compared to national average
+ 12.1%
City, State New York, NY Compared to national average
+ 16.8%
City, State Dallas, TX Compared to national average
-1.3%

Take just three simple steps below to generate your own personalized salary report

Step 1 of 3

Understand the total hourly compensation opportunity for a Contact Center Representative III - Outbound, hourly wage plus other pay elements

Average Hourly Wage

Core compensation

 
 
 
22
32
26

Average Total Hourly Cash Compensation

Includes base and short-term incentives

 
 
 
26
37
31
These charts show the average hourly wage (core compensation), as well as the average total hourly cash compensation for the job of Contact Center Representative III - Outbound in the United States. The average hourly rate for Contact Center Representative III - Outbound ranges from $22 to $32 with the average hourly pay of $26. The total hourly cash compensation, which includes base and short-term incentives, can vary anywhere from $26 to $37 with the average total hourly cash compensation of $31.
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22
32

 

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Contact Center Representative III - Outbound Salary in United States
Contact Center Representative III - Outbound Salary Graph, Regional Distribution and Summary