As of March 01, 2025, the average annual salary for a Contact Center Representative IV - Outbound in Ellicott City, MD is $66,109. Salary.com reports that pay typically ranges from $55,448 to $69,185, with most professionals earning between $45,742 and $71,986.
| Annual Salary |
Monthly Pay |
Weekly Pay |
Hourly Wage |
|
| 75th Percentile | $67,367 | $5,614 | $1,296 | $32 |
| Average | $64,371 | $5,364 | $1,238 | $31 |
| 25th Percentile | $53,991 | $4,499 | $1,038 | $26 |
An entry-level Contact Center Representative IV - Outbound with under 1 year experience makes about $59,746. With less than 2 years of experience, a mid-level Contact Center Representative IV - Outbound makes around $60,531. After 2-4 years, the Contact Center Representative IV - Outbound pay rises to about $61,316. Those senior Contact Center Representative IV - Outbound with 5-8 years of experience earn roughly $64,144, and those Contact Center Representative IV - Outbound having 8 years or more experience are expected to earn about $66,466 on average.
| Levels | Salary |
|---|---|
| Entry Level Contact Center Representative IV - Outbound | $59,746 |
| Intermediate Level Contact Center Representative IV - Outbound | $60,531 |
| Senior Level Contact Center Representative IV - Outbound | $61,316 |
| Specialist Level Contact Center Representative IV - Outbound | $64,144 |
| Expert Level Contact Center Representative IV - Outbound | $66,466 |
| Entry Level | 7% |
| Mid Level | 6% |
| Senior Level | 5% |
| Top Level | 0% |
| Experienced | 3% |
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Each competency has five to ten behavioral assertions that can be observed, each with a corresponding performance level (from one to five) that is required for a particular job.
Customer Service: Customer service is the provision of service to customers before, during and after a purchase. The perception of success of such interactions is dependent on employees "who can adjust themselves to the personality of the guest". Customer service concerns the priority an organization assigns to customer service relative to components such as product innovation and pricing. In this sense, an organization that values good customer service may spend more money in training employees than the average organization or may proactively interview customers for feedback. From the point of view of an overall sales process engineering effort, customer service plays an important role in an organization's ability to generate income and revenue. From that perspective, customer service should be included as part of an overall approach to systematic improvement. One good customer service experience can change the entire perception a customer holds towards the organization.
Business Process Outsourcing: Business process outsourcing (BPO) is the delegation of one or more IT-intensive business processes to an external provider that, in turn, owns, administrates and manages the selected processes based on defined and measurable performance metrics.
Promotion: Developing and implementing promotional activities to attract and increase the awareness of customers in buying products.
| Skill | Salary | Demand |
|---|---|---|
|
Microsoft Office
|
$85,942 |
30%
|
|
PowerPoint
|
$85,942 |
30%
|
|
Troubleshooting
|
$81,314 |
23%
|
|
Administrative Support
|
$81,314 |
23%
|
|
Listening
|
$81,314 |
23%
|
|
Communicates Effectively
|
$68,754 |
4%
|
