As of March 01, 2025, the average annual salary for a Contact Center Supervisor in Dover, DE is $70,528. According to Salary.com, salaries can range from a low of $54,183 to a high of $90,877, with most professionals earning between $61,972 and $81,180.
| Annual Salary |
Monthly Pay |
Weekly Pay |
Hourly Wage |
|
| 75th Percentile | $77,314 | $6,443 | $1,487 | $37 |
| Average | $67,170 | $5,597 | $1,292 | $32 |
| 25th Percentile | $59,021 | $4,918 | $1,135 | $28 |
An entry-level Contact Center Supervisor with under 1 year experience makes about $64,851. With less than 2 years of experience, a mid-level Contact Center Supervisor makes around $65,229. After 2-4 years, the Contact Center Supervisor pay rises to about $69,640. Those senior Contact Center Supervisor with 5-8 years of experience earn roughly $75,603, and those Contact Center Supervisor having 8 years or more experience are expected to earn about $76,074 on average.
| Levels | Salary |
|---|---|
| Entry Level Contact Center Supervisor | $64,851 |
| Intermediate Level Contact Center Supervisor | $65,229 |
| Senior Level Contact Center Supervisor | $69,640 |
| Specialist Level Contact Center Supervisor | $75,603 |
| Expert Level Contact Center Supervisor | $76,074 |
| Entry Level | 3% |
| Mid Level | 3% |
| Senior Level | 4% |
| Top Level | 13% |
| Experienced | 13% |
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Each competency has five to ten behavioral assertions that can be observed, each with a corresponding performance level (from one to five) that is required for a particular job.
Customer Service: Customer service is the provision of service to customers before, during and after a purchase. The perception of success of such interactions is dependent on employees "who can adjust themselves to the personality of the guest". Customer service concerns the priority an organization assigns to customer service relative to components such as product innovation and pricing. In this sense, an organization that values good customer service may spend more money in training employees than the average organization or may proactively interview customers for feedback. From the point of view of an overall sales process engineering effort, customer service plays an important role in an organization's ability to generate income and revenue. From that perspective, customer service should be included as part of an overall approach to systematic improvement. One good customer service experience can change the entire perception a customer holds towards the organization.
Quality Assurance: Verifying the adherence of product with required specifications and expectations to track and resolve deficiencies prior to product release.
Inside Sales: Selling products or services remotely via phone, email, and other digital channels.
| Skill | Salary | Demand |
|---|---|---|
|
Consulting Services
|
$96,624 |
37%
|
|
Business Acumen
|
$80,402 |
14%
|
|
Presentation
|
$75,465 |
7%
|
|
Team Management
|
$74,760 |
6%
|
|
Building Relationships
|
$74,055 |
5%
|
|
Analysis
|
$74,055 |
5%
|
