As of March 01, 2025, the average annual salary for a Customer Retention Representative II in Idaho Falls, ID is $41,385. Salary.com reports that pay typically ranges from $37,293 to $46,266, with most professionals earning between $33,567 and $50,709.
| Annual Salary |
Monthly Pay |
Weekly Pay |
Hourly Wage |
|
| 75th Percentile | $50,897 | $4,241 | $979 | $24 |
| Average | $45,528 | $3,794 | $876 | $22 |
| 25th Percentile | $41,026 | $3,419 | $789 | $20 |
An entry-level Customer Retention Representative II with under 1 year experience makes about $39,525. With less than 2 years of experience, a mid-level Customer Retention Representative II makes around $39,646. After 2-4 years, the Customer Retention Representative II pay rises to about $41,210. Those senior Customer Retention Representative II with 5-8 years of experience earn roughly $43,223, and those Customer Retention Representative II having 8 years or more experience are expected to earn about $43,366 on average.
| Levels | Salary |
|---|---|
| Entry Level Customer Retention Representative II | $39,525 |
| Intermediate Level Customer Retention Representative II | $39,646 |
| Senior Level Customer Retention Representative II | $41,210 |
| Specialist Level Customer Retention Representative II | $43,223 |
| Expert Level Customer Retention Representative II | $43,366 |
| Entry Level | 13% |
| Mid Level | 13% |
| Senior Level | 9% |
| Top Level | 5% |
| Experienced | 5% |
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Each competency has five to ten behavioral assertions that can be observed, each with a corresponding performance level (from one to five) that is required for a particular job.
Team Management: The ability of an individual or an organization to administer and coordinate a group of individuals to perform a task. Team management involves teamwork, communication, objective setting and performance appraisals.
Futures: Futures are derivative financial contracts obligating the buyer to purchase an asset or the seller to sell an asset at a predetermined future date and set price.
Client Interaction: Client-facing skills are the abilities necessary to provide quality customer service. Client-facing employees are those who interact directly with customers in person or through phone conversations, online messages and any other methods of communication that a business uses.
| Skill | Salary | Demand |
|---|---|---|
|
Understanding Customer Needs
|
$64,974 |
57%
|
|
Prospecting
|
$53,386 |
29%
|
|
Risk Management
|
$52,972 |
28%
|
|
Analysis
|
$50,076 |
21%
|
|
Innovation
|
$49,248 |
19%
|
|
Collaboration
|
$47,592 |
15%
|
