Customer Service Manager Salary in District of Columbia

How much does a Customer Service Manager make in District of Columbia? The average Customer Service Manager salary in District of Columbia is $103,456 as of January 20, 2020, but the range typically falls between $90,288 and $123,579. Salary ranges can vary widely depending on the city and many other important factors, including education, certifications, additional skills, the number of years you have spent in your profession.

25% $90,288 10% $78,300 90% $141,900 75% $123,579 $103,456 50%(Median)
Change Search Criteria

Job Description

Customer Service Manager manages a team or unit of customer service representatives and ensures service levels are met or exceeded. Establish efficient and balanced work flows that maximize efficiency and produce high levels of service quality and customer satisfaction. Being a Customer Service Manager monitor and measure service metrics and utilize to develop standards, improvements, or changes to process. Make recommendations for changes to products or services based on customer feedback and requests. Additionally, Customer Service Manager typically requires a bachelor's degree in business, marketing or its equivalent. Typically reports to a senior manager. The Customer Service Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. Extensive knowledge of department processes. To be a Customer Service Manager typically requires 5 years experience in the related area as an individual contributor. 1 to 3 years supervisory experience may be required. (Copyright 2020 Salary.com)

See user submitted job responsibilities for Customer Service Manager.

Select a city to view specific salary and bonus information for Customer Service Manager

Loading results...
Location Avg. Salary Date Updated
Location Naval Anacost Annex, DC Avg. Salary $102,935 Date Updated January 20, 2020
Location Parcel Return Service, DC Avg. Salary $102,935 Date Updated January 20, 2020
Location Washington, DC Avg. Salary $102,935 Date Updated January 20, 2020
Location Washington Navy Yard, DC Avg. Salary $102,935 Date Updated January 20, 2020
Job Openings for Customer Service Manager in District of Columbia
Not the job you're looking for? Search more salaries here:

Are you an HR manager or compensation specialist?

Salary.com's CompAnalyst platform offers:

  • Detailed skills and competency reports for specific positions
  • Job and employee pricing reports
  • Compensation data tools, salary structures, surveys and benchmarks.
Learn about CompAnalyst