How much does a Customer Service Manager make in District of Columbia? The average Customer Service Manager salary in District of Columbia is $106,373 as of April 27, 2021, but the range typically falls between $92,830 and $127,076. Salary ranges can vary widely depending on the city and many other important factors, including education, certifications, additional skills, the number of years you have spent in your profession.

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25% $92,830 10% $80,499 90% $145,925 75% $127,076 $106,373 50%(Median)
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Check out Customer Service Manager jobs in District of Columbia

Customer Service Representative

UDR Inc - Capitol View, DC

Hospital Services Associate Washington DC

Stericycle - District of Columbia, DC

Service Manager

Trek Bikes - Washington, DC

Job Description for Customer Service Manager

Customer Service Manager manages a team or unit of customer service representatives and ensures service levels are met or exceeded. Establish efficient and balanced work flows that maximize efficiency and produce high levels of service quality and customer satisfaction. Being a Customer Service Manager monitor and measure service metrics and utilize to develop standards, improvements, or changes to process. Make recommendations for changes to products or services based on customer feedback and requests. Additionally, Customer Service Manager typically requires a bachelor's degree in business, marketing or its equivalent. Typically reports to a senior manager. The Customer Service Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. Extensive knowledge of department processes. To be a Customer Service Manager typically requires 5 years experience in the related area as an individual contributor. 1 to 3 years supervisory experience may be required. (Copyright 2021 full job description

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Location Avg. Salary Date Updated
Location Naval Anacost Annex, DC Avg. Salary $106,459 Date Updated April 27, 2021
Location Parcel Return Service, DC Avg. Salary $106,459 Date Updated April 27, 2021
Location Washington, DC Avg. Salary $106,459 Date Updated April 27, 2021
Location Washington Navy Yard, DC Avg. Salary $106,459 Date Updated April 27, 2021
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