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What is the salary range of Customer Service Manager?

As of December 01, 2024, the average annual pay of Customer Service Manager in Livonia, MI is $102,798. While Salary.com is seeing that Customer Service Manager salary in Livonia, MI can go up to $130,281 or down to $79,467, but most earn between $90,586 and $117,184. Salary.com shows the average base salary (core compensation), as well as the average total cash compensation for the job of Customer Service Manager in the United States.

Customer Service Manager Salaries by Percentile
Annual
Salary
Monthly
Pay
Weekly
Pay
Hourly
Wage
75th Percentile $116,601 $9,717 $2,242 $56
Average $102,287 $8,524 $1,967 $49
25th Percentile $90,135 $7,511 $1,733 $43

Average Salary

25% $90,586 10% $79,467 90% $130,281 75% $117,184 $102,798 50%(Median) Didn’t find job title? Click
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Salary.com provides you with accurate and diversified Customer Service Manager salary data based on specialized databases to help you get a fairer salary. Click the switch button below to see more details about Customer Service Manager hourly pay, weekly pay, monthly pay and so on.

Last Updated on December 01, 2024
Last Updated on December 01, 2024
Levels Salary
Entry Level Customer Service Manager $97,745
Intermediate Level Customer Service Manager $98,289
Senior Level Customer Service Manager $99,559
Specialist Level Customer Service Manager $101,010
Expert Level Customer Service Manager $103,775
$97,745 0 yr
$98,289 < 2 yrs
$99,559 2-4 yrs
$101,010 5-8 yrs
$103,775 > 8 yrs
Last Updated on December 01, 2024
Entry Level 4%
Mid Level 4%
Senior Level 3%
Top Level 1%
Experienced 1%
View as graph
Last Updated on December 01, 2024

Job Openings of Customer Service Manager

Salary.com job board provides millions of Customer Service Manager information for you to search for. Click on search button below to see Customer Service Manager job openings or enter a new job title here.

Cost of Living In Livonia, MI

Cost of Living in Livonia , MI is
-3.0% Lower
than the National Average
Use Salary.com's Cost of Living Calculator to find out what income you need to maintain your standard of living in a different city and how much more or less money you need to budget for basic expenses.

Best-Paid Skills and Qualifications for Customer Service Manager

What skills does a Customer Service Manager need?

Each competency has five to ten behavioral assertions that can be observed, each with a corresponding performance level (from one to five) that is required for a particular job.

1.

Customer Service: Customer service is the provision of service to customers before, during and after a purchase. The perception of success of such interactions is dependent on employees "who can adjust themselves to the personality of the guest". Customer service concerns the priority an organization assigns to customer service relative to components such as product innovation and pricing. In this sense, an organization that values good customer service may spend more money in training employees than the average organization or may proactively interview customers for feedback. From the point of view of an overall sales process engineering effort, customer service plays an important role in an organization's ability to generate income and revenue. From that perspective, customer service should be included as part of an overall approach to systematic improvement. One good customer service experience can change the entire perception a customer holds towards the organization.

2.

Onboarding: Onboarding, also known as organizational socialization, is management jargon first created in the 1970's that refers to the mechanism through which new employees acquire the necessary knowledge, skills, and behaviors in order to become effective organizational members and insiders. It is the process of integrating a new employee into the organization and its culture. Tactics used in this process include formal meetings, lectures, videos, printed materials, or computer-based orientations to introduce newcomers to their new jobs and organizations. Research has demonstrated that these socialization techniques lead to positive outcomes for new employees such as higher job satisfaction, better job performance, greater organizational commitment, and reduction in occupational stress and intent to quit.. These outcomes are particularly important to an organization looking to retain a competitive advantage in an increasingly mobile and globalized workforce. In the United States, for example, up to 25% of workers are organizational newcomers engaged in an onboarding process. The term induction is used instead in regions such as Australia, New Zealand, Canada, and parts of Europe. This is known in some parts of the world as training.

3.

Billing: Billing refers to the aspect of banking, whereby someone is charged accurately for what item they purchased.

Customer Service 14.21%
Onboarding 1.83%
Billing 0.94%
Others 83.02%
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What skills can make your compensation higher?
Mastering certain skills can make the compensation of a Customer Service Manager higher. Salary.com's Real-time Job Posting Salary Data provides you the latest highly compensated skills to help you get a higher pay. For example, if you master Use Cases, you can get a 16% salary raise. If you are good at Customer Success, your salary will increase by 9%. If you are expert in Recruitment and Selection, your salary will rise by 9%.
Skill Salary Demand
Use Cases
$119,246
16%
Customer Success
$112,050
9%
Recruitment and Selection
$112,050
9%
Business Development
$111,022
8%
Onboarding
$111,022
8%
Consulting
$111,022
8%
Last Updated on December 01, 2024

About Our Data

Salary.com salary estimates, histograms, trends, and comparisons are derived from both employer job postings and third-party data sources. We also provide multiple percentiles of salary information for your reference, click here to know Why the Salary Midpoint Formula Is Crucial to Getting Pay Equity Right. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target.

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The average salary for a Customer Service Manager is $102,798 per year in Livonia, MI, updated at December 01, 2024.
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