How much does a Customer Service Manager make in Springfield, VA? The average Customer Service Manager salary in Springfield, VA is $112,986 as of September 01, 2024, but the range typically falls between $99,561 and $128,797. Salary ranges can vary widely depending on many important factors, including
education, certifications, additional skills,
the number of years you have spent in your profession.
With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target.
Each competency has five to ten behavioral assertions that can be observed, each with a corresponding performance level (from one to five) that is required for a particular job.
1.
Customer Service: Customer service is the provision of service to customers before, during and after a purchase. The perception of success of such interactions is dependent on employees "who can adjust themselves to the personality of the guest". Customer service concerns the priority an organization assigns to customer service relative to components such as product innovation and pricing. In this sense, an organization that values good customer service may spend more money in training employees than the average organization or may proactively interview customers for feedback. From the point of view of an overall sales process engineering effort, customer service plays an important role in an organization's ability to generate income and revenue. From that perspective, customer service should be included as part of an overall approach to systematic improvement. One good customer service experience can change the entire perception a customer holds towards the organization.
2.
Onboarding: Onboarding, also known as organizational socialization, is management jargon first created in the 1970's that refers to the mechanism through which new employees acquire the necessary knowledge, skills, and behaviors in order to become effective organizational members and insiders. It is the process of integrating a new employee into the organization and its culture. Tactics used in this process include formal meetings, lectures, videos, printed materials, or computer-based orientations to introduce newcomers to their new jobs and organizations. Research has demonstrated that these socialization techniques lead to positive outcomes for new employees such as higher job satisfaction, better job performance, greater organizational commitment, and reduction in occupational stress and intent to quit.. These outcomes are particularly important to an organization looking to retain a competitive advantage in an increasingly mobile and globalized workforce. In the United States, for example, up to 25% of workers are organizational newcomers engaged in an onboarding process. The term induction is used instead in regions such as Australia, New Zealand, Canada, and parts of Europe. This is known in some parts of the world as training.
3.
Billing: Billing refers to the aspect of banking, whereby someone is charged accurately for what item they purchased.
Mastering certain skills can make the compensation of a Customer Service Manager higher. Salary.com's Real-time Job Posting Salary Data provides you the latest highly compensated skills to help you get a higher pay. For example, if you master Customer Success, you can get a 9% salary raise. If you are good at Recruitment and Selection, your salary will increase by 9%.If you are expert in Business Development, your salary will rise by 8%.
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Job Description for Customer Service Manager
Customer Service Manager manages a team or unit of customer service representatives and ensures service levels are met or exceeded. Establishes efficient and balanced workflows that maximize efficiency and produce high levels of service quality and customer satisfaction. Being a Customer Service Manager monitors and measures service metrics and utilize to develop standards, improvements, or changes to process. Makes recommendations for changes to products or services based on customer feedback and requests. Additionally, Customer Service Manager typically requires a bachelor's degree or equivalent. Typically reports to a director. The Customer Service Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Customer Service Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)...
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Job Openings for Customer Service Manager
in Springfield, VA
Category. Customer Service/Support. . About TP. . Teleperformance is a global, digital business services company. We deliver the most advanced, digitally p...
Category. Customer Service/Support. . About TP. . Teleperformance is a global, digital business services company. We deliver the most advanced, digitally p...
Schedule. Part time. Availability. Morning, Afternoon, Evening (Includes Weekends). Age Requirement. Must be 18 years or older. Location. Midlothian, VA. A...
Schedule. Part time. Availability. Morning, Afternoon (Includes Weekends). Shifts start as early as 6am. Age Requirement. Must be 18 years or older. Locati...
Schedule. Part time. Availability. Morning, Afternoon (Includes Weekends). Shifts start as early as 6am. Age Requirement. Must be 18 years or older. Locati...
- 2 Days Ago
Career Path for Customer Service Manager
A career path is a sequence of jobs that leads to your short- and long-term career goals.
Some follow a linear career path within one field, while others change fields periodically to achieve career or personal goals.
For Customer Service Manager, the upper level is Customer Service Senior Manager and then progresses to Customer Service Director.
What does a Customer Service Manager do?
Customer Service Manager in Milwaukee, WI
Last but not least, your future Customer Service Manager must be able to provide concrete examples of how they have coached and incentivized a customer support team.
December 01, 2019
Customer Service Manager in Fayetteville, AR
The Customer Service Manager deals with the customer service which is supplied by the business together with its other branches. A specialist store manager deals with the consumers and profits.
February 01, 2020
Customer Service Manager in Eugene, OR
This customer service manager job description will demonstrate the typical responsibilities, important skills, expected education and career path, work schedule, and job outlook.
Customer Service Manager Pay Difference by Location
Customer Service Manager salary varies from city to city.
Compared with national average salary of Customer Service Manager, the highest Customer Service Manager salary is in San Francisco, CA, where the Customer Service Manager salary is 25.0% above.
The lowest Customer Service Manager salary is in Miami, FL, where the Customer Service Manager salary is 3.5% lower than national average salary.
Springfield is a census-designated place (CDP) in Fairfax County, Virginia, United States. The Springfield CDP is recognized by the U.S. Census Bureau with a population of 30,484 as of the 2010 census. Homes and businesses in bordering CDPs including North Springfield, West Springfield, and Newington are usually given a "Springfield" mailing address. The population of the collective areas with Springfield addresses is estimated to exceed 100,000. The CDP is a part of Northern Virginia, the most populous region of the Washington Metropolitan Area.
Springfield is located at 38°46′45″N 77°11′4″W...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Customer Service Manager salary varies from country to country.
There are several factors that mainly impact the Customer Service Manager salary, including cost of living, economic conditions, market rates and legal differences.
Click below to Customer Service Manager salary of the other country.
Browse Related Job Categories With Customer Service Manager
A job category is a classification or grouping of job positions that share similar characteristics, functions, or industries.
Customer Service Manager salary varies from category to category.
Click below to see Customer Service Manager salary in different categories.
Take just three simple steps below to generate your own personalized salary report
Step 1 of 3
Understand the total compensation opportunity for a Customer Service Manager, base salary plus other pay elements
Average Base Salary
Core compensation
 
 
 
99561
128797
112986
Average Total Cash Compensation
Includes base and annual incentives
 
 
 
105720
141607
121771
These charts show the average base salary (core compensation), as well as the average total cash compensation for the job of Customer Service Manager in Springfield, VA. The base salary for Customer Service Manager ranges from $99,561 to $128,797 with the average base salary of $112,986. The total cash compensation, which includes base, and annual incentives, can vary anywhere from $105,720 to $141,607 with the average total cash compensation of $121,771.
About Springfield, Virginia Springfield is a census-designated place (CDP) in Fairfax County, Virginia, United States. The Springfield CDP is recognized by the U.S. Census Burea....More