How much does a Customer Service Representative I make hourly in the United States? The average hourly wage for a Customer Service Representative I in the United States is $17 as of December 27, 2022, but the range typically falls between $15 and $19. Hourly rate can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target.
Job Description for Customer Service Representative I
Customer Service Representative I responds to customer inquiries by telephone, e-mail, or chat to provide non-technical problem resolution. Resolves routine and basic problems and communicates solutions or requested information to the customer. Being a Customer Service Representative I analyzes a customer's service needs and refers to other service or technical departments for follow up as needed. Uses a customer relationship application or database to record activities and research product information. Additionally, Customer Service Representative I typically requires a high school diploma or equivalent. Typically reports to a supervisor. The Customer Service Representative I works under the close direction of senior personnel in the functional area. Possesses a moderate understanding of general aspects of the job. May require 0-1 year of general work experience. (Copyright 2023 Salary.com)... View full job description
Overstock.com, Inc. operates as an online retailer in the United States and internationally. It operates through Retail and tZERO segments. The company offers furniture; and home decor, including rugs, bedding and bath, home improvement, kitchen items, and other related products. It also operates Worldstock Fair Trade,... More
Fiscal Year Ended in 2021
What does a Customer Service Representative I do?
Customer Service Representative I in Rochester, NY
Customer service representatives can put themselves in their customers’ shoes and advocate for them when necessary.
October 29, 2019
Customer Service Representative I in Lynchburg, VA
They're typically the first employees to handle customer complaints.
October 23, 2019
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Other customer support positions may have to deal with mail, email and social media.
Browse Related Job Categories With Customer Service Representative I
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Understand the total hourly compensation opportunity for a Customer Service Representative I, hourly wage plus other pay elements
Average Hourly Wage
Average Total Hourly Cash Compensation
Includes base and short-term incentives
These charts show the average hourly wage (core compensation), as well as the average total hourly cash compensation for the job of Customer Service Representative I in the United States. The average hourly rate for Customer Service Representative I ranges from $15 to $19 with the average hourly pay of $17. The total hourly cash compensation, which includes base and short-term incentives, can vary anywhere from $16 to $20 with the average total hourly cash compensation of $18.