How much does a Customer Service Representative I make hourly in the United States? The average hourly wage for a Customer Service Representative I in the United States is $18 as of December 28, 2020, but the range typically falls between $15 and $20. Hourly rate can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target.
Job Description for Customer Service Representative I
Customer Service Representative I responds to customer inquiries by telephone or e-mail to provide non-technical problem resolution. Resolves routine and basic problems and communicates solutions or requested information to the customer. Being a Customer Service Representative I analyzes a customer's service needs and refers to other service or technical departments for follow up as needed. May utilize a customer relationship application or database to record activities and research product information. Additionally, Customer Service Representative I requires a high school diploma or equivalent. Typically reports to a customer service manager. The Customer Service Representative I works under the close direction of senior personnel in the functional area. Possesses a moderate understanding of general aspects of the job. May require 0-1 year of general work experience. (Copyright 2021 Salary.com)... View full job description
CafePress Inc. operates as retailer of personalized products in the United States and internationally. The company offers gifts and accessories, including T-shirts and apparel; mugs and drinkware; and home goods, such as custom shower curtains and bed coverings. It conducts its business on its primary United States bas... More
Fiscal Year Ended in 2017
What does a Customer Service Representative I do?
Customer Service Representative I in Addison, TX
Meeting or exceeding weekly/monthly/quarterly sales goals.
March 31, 2020
Support customer in navigating web site.
May 22, 2020
Communicate to the purchasing department unexpected increases or decreases in demand for product.
Browse Related Job Categories With Customer Service Representative I
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Understand the total hourly compensation opportunity for a Customer Service Representative I, hourly wage plus other pay elements
Average Hourly Wage
Average Total Hourly Cash Compensation
Includes base and short-term incentives
These charts show the average hourly wage (core compensation), as well as the average total hourly cash compensation for the job of Customer Service Representative I in the United States. The average hourly rate for Customer Service Representative I ranges from $15 to $20 with the average hourly pay of $18. The total hourly cash compensation, which includes base and short-term incentives, can vary anywhere from $16 to $21 with the average total hourly cash compensation of $18.