How much does a Customer Service Representative I make hourly in the United States? The average hourly wage for a Customer Service Representative I in the United States is $17 as of December 27, 2021, but the range typically falls between $15 and $19. Hourly rate can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target.
Job Description for Customer Service Representative I
Customer Service Representative I responds to customer inquiries by telephone, e-mail, or chat to provide non-technical problem resolution. Resolves routine and basic problems and communicates solutions or requested information to the customer. Being a Customer Service Representative I analyzes a customer's service needs and refers to other service or technical departments for follow up as needed. Uses a customer relationship application or database to record activities and research product information. Additionally, Customer Service Representative I typically requires a high school diploma or equivalent. Typically reports to a supervisor. The Customer Service Representative I works under the close direction of senior personnel in the functional area. Possesses a moderate understanding of general aspects of the job. May require 0-1 year of general work experience. (Copyright 2022 Salary.com)... View full job description
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Understand the total hourly compensation opportunity for a Customer Service Representative I, hourly wage plus other pay elements
Average Hourly Wage
Average Total Hourly Cash Compensation
Includes base and short-term incentives
These charts show the average hourly wage (core compensation), as well as the average total hourly cash compensation for the job of Customer Service Representative I in the United States. The average hourly rate for Customer Service Representative I ranges from $15 to $19 with the average hourly pay of $17. The total hourly cash compensation, which includes base and short-term incentives, can vary anywhere from $15 to $20 with the average total hourly cash compensation of $17.