How much does a Customer Service Representative I make hourly in the United States? The average hourly wage for a Customer Service Representative I in the United States is $18 as of December 28, 2020, but the range typically falls between $15 and $20. Hourly rate can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target. 

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25% $15 10% $13 90% $22 75% $20 $18 50%(Median)
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Check out Customer Service Representative jobs in Virginia

Customer Service Representative (Marlo)

Marlo Furniture - Alexandria, VA

Customer Service Rep #6806

National Computing Group - Chesapeake, VA

Job Description for Customer Service Representative I

Customer Service Representative I responds to customer inquiries by telephone or e-mail to provide non-technical problem resolution. Resolves routine and basic problems and communicates solutions or requested information to the customer. Being a Customer Service Representative I analyzes a customer's service needs and refers to other service or technical departments for follow up as needed. May utilize a customer relationship application or database to record activities and research product information. Additionally, Customer Service Representative I requires a high school diploma or equivalent. Typically reports to a customer service manager. The Customer Service Representative I works under the close direction of senior personnel in the functional area. Possesses a moderate understanding of general aspects of the job. May require 0-1 year of general work experience. (Copyright 2021 Salary.com)... View full job description

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Job Openings for Customer Service Representative I
Those that have already made the climb...
Robert Barton, Chief Operating Officer
CafePress Inc. operates as retailer of personalized products in the United States and internationally. The company offers gifts and accessories, including T-shirts and apparel; mugs and drinkware; and home goods, such as custom shower curtains and bed coverings. It conducts its business on its primary United States bas... More
Fiscal Year Ended in 2017
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City, State Compared to national average
City, State San Francisco, CA Compared to national average
+ 25.0%
City, State Washington, DC Compared to national average
+ 11.3%
City, State Miami, FL Compared to national average
-2.6%
City, State Chicago, IL Compared to national average
+ 6.1%
City, State Boston, MA Compared to national average
+ 12.7%
City, State New York, NY Compared to national average
+ 20.3%
City, State Dallas, TX Compared to national average
-0.7%

Take just three simple steps below to generate your own personalized salary report

Step 1 of 3

Understand the total hourly compensation opportunity for a Customer Service Representative I, hourly wage plus other pay elements

Average Hourly Wage

Core compensation

 
 
 
15
20
18

Average Total Hourly Cash Compensation

Includes base and short-term incentives

 
 
 
16
21
18
These charts show the average hourly wage (core compensation), as well as the average total hourly cash compensation for the job of Customer Service Representative I in the United States. The average hourly rate for Customer Service Representative I ranges from $15 to $20 with the average hourly pay of $18. The total hourly cash compensation, which includes base and short-term incentives, can vary anywhere from $16 to $21 with the average total hourly cash compensation of $18.
Step 2 of 3

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How much should you be paid?

For a real-time salary target, tell us more about your role in the four categories below.

15
20

 

Step 3 of 3

How much should you be paid?

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Skills associated with Customer Service Representative I: Customer Support Policies, Standards and Procedures, Customer Service Help Desk Software, Service Request Management Process, Customer Interaction ...More

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Salary estimation for Customer Service Representative I at companies like : CAFEPRESS INC, LIQUIDITY SERVICES INC, OVERSTOCK.COM INC

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