As of January 01, 2025, the average annual salary for an Inbound Contact Center Senior Supervisor in Columbia, MD is $77,343. According to Salary.com, salaries can range from a low of $60,639 to a high of $118,034, with most professionals earning between $68,600 and $98,642.
| Annual Salary |
Monthly Pay |
Weekly Pay |
Hourly Wage |
|
| 75th Percentile | $96,142 | $8,012 | $1,849 | $46 |
| Average | $75,383 | $6,282 | $1,450 | $36 |
| 25th Percentile | $66,861 | $5,572 | $1,286 | $32 |
An entry-level Inbound Contact Center Senior Supervisor with under 1 year experience makes about $73,514. With less than 2 years of experience, a mid-level Inbound Contact Center Senior Supervisor makes around $73,903. After 2-4 years, the Inbound Contact Center Senior Supervisor pay rises to about $74,809. Those senior Inbound Contact Center Senior Supervisor with 5-8 years of experience earn roughly $75,845, and those Inbound Contact Center Senior Supervisor having 8 years or more experience are expected to earn about $77,382 on average.
| Levels | Salary |
|---|---|
| Entry Level Inbound Contact Center Senior Supervisor | $73,514 |
| Intermediate Level Inbound Contact Center Senior Supervisor | $73,903 |
| Senior Level Inbound Contact Center Senior Supervisor | $74,809 |
| Specialist Level Inbound Contact Center Senior Supervisor | $75,845 |
| Expert Level Inbound Contact Center Senior Supervisor | $77,382 |
| Entry Level | 2% |
| Mid Level | 2% |
| Senior Level | 1% |
| Top Level | 1% |
| Experienced | 3% |
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Each competency has five to ten behavioral assertions that can be observed, each with a corresponding performance level (from one to five) that is required for a particular job.
Customer Service: Customer service is the provision of service to customers before, during and after a purchase. The perception of success of such interactions is dependent on employees "who can adjust themselves to the personality of the guest". Customer service concerns the priority an organization assigns to customer service relative to components such as product innovation and pricing. In this sense, an organization that values good customer service may spend more money in training employees than the average organization or may proactively interview customers for feedback. From the point of view of an overall sales process engineering effort, customer service plays an important role in an organization's ability to generate income and revenue. From that perspective, customer service should be included as part of an overall approach to systematic improvement. One good customer service experience can change the entire perception a customer holds towards the organization.
Performance Review: Assessing employee performance and identifying strengths and weaknesses to promote communication and provide constructive performance feedback.
Customer Care: Customer care is the process of building an emotional connection with your customers, whereas customer service is simply the advice or assistance your business provides them.
| Skill | Salary | Demand |
|---|---|---|
|
Results Oriented
|
$127,616 |
65%
|
|
Customer Care
|
$109,827 |
42%
|
|
Goal Setting
|
$95,132 |
23%
|
|
Inside Sales
|
$90,491 |
17%
|
|
Commitment
|
$88,944 |
15%
|
|
Motivating
|
$88,171 |
14%
|
