As of April 01, 2025, the average annual salary for a Member Services Manager in Springfield, MA is $96,965. According to Salary.com, salaries can range from a low of $80,768 to a high of $119,136, with most professionals earning between $88,487 and $108,570.
| Annual Salary |
Monthly Pay |
Weekly Pay |
Hourly Wage |
|
| 75th Percentile | $108,570 | $9,048 | $2,088 | $52 |
| Average | $96,965 | $8,080 | $1,865 | $47 |
| 25th Percentile | $88,487 | $7,374 | $1,702 | $43 |
An entry-level Member Services Manager with under 1 year experience makes about $93,801. With less than 2 years of experience, a mid-level Member Services Manager makes around $94,181. After 2-4 years, the Member Services Manager pay rises to about $95,446. Those senior Member Services Manager with 5-8 years of experience earn roughly $96,965, and those Member Services Manager having 8 years or more experience are expected to earn about $99,909 on average.
| Levels | Salary |
|---|---|
| Entry Level Member Services Manager | $93,801 |
| Intermediate Level Member Services Manager | $94,181 |
| Senior Level Member Services Manager | $95,446 |
| Specialist Level Member Services Manager | $96,965 |
| Expert Level Member Services Manager | $99,909 |
| Entry Level | 0% |
| Mid Level | 1% |
| Senior Level | 2% |
| Top Level | 4% |
| Experienced | 7% |
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Each competency has five to ten behavioral assertions that can be observed, each with a corresponding performance level (from one to five) that is required for a particular job.
Customer Service: Customer service is the provision of service to customers before, during and after a purchase. The perception of success of such interactions is dependent on employees "who can adjust themselves to the personality of the guest". Customer service concerns the priority an organization assigns to customer service relative to components such as product innovation and pricing. In this sense, an organization that values good customer service may spend more money in training employees than the average organization or may proactively interview customers for feedback. From the point of view of an overall sales process engineering effort, customer service plays an important role in an organization's ability to generate income and revenue. From that perspective, customer service should be included as part of an overall approach to systematic improvement. One good customer service experience can change the entire perception a customer holds towards the organization.
Programming: Executing logic to facilitate computing operations and functionality in one or more languages.
Microsoft Word: Microsoft Word or MS Word is a popular word-processing program used mainly for creating documents, such as brochures, letters, learning activities, quizzes, tests, and students' homework assignments
| Skill | Salary | Demand |
|---|---|---|
|
Microsoft Dynamics CRM
|
$118,297 |
22%
|
|
Underwriting
|
$111,509 |
15%
|
|
KPI
|
$103,752 |
7%
|
|
Home Care
|
$103,752 |
7%
|
|
Project Management
|
$101,813 |
5%
|
|
Billing
|
$101,813 |
5%
|
