As of April 01, 2025, the average annual salary for a Member Services Supervisor in Waltham, MA is $67,699. According to Salary.com, salaries can range from a low of $53,299 to a high of $83,521, with most professionals earning between $60,162 and $75,981.
| Annual Salary |
Monthly Pay |
Weekly Pay |
Hourly Wage |
|
| 75th Percentile | $75,981 | $6,332 | $1,461 | $37 |
| Average | $67,699 | $5,642 | $1,302 | $33 |
| 25th Percentile | $60,162 | $5,013 | $1,157 | $29 |
An entry-level Member Services Supervisor with under 1 year experience makes about $64,886. With less than 2 years of experience, a mid-level Member Services Supervisor makes around $65,224. After 2-4 years, the Member Services Supervisor pay rises to about $66,011. Those senior Member Services Supervisor with 5-8 years of experience earn roughly $67,699, and those Member Services Supervisor having 8 years or more experience are expected to earn about $70,171 on average.
| Levels | Salary |
|---|---|
| Entry Level Member Services Supervisor | $64,886 |
| Intermediate Level Member Services Supervisor | $65,224 |
| Senior Level Member Services Supervisor | $66,011 |
| Specialist Level Member Services Supervisor | $67,699 |
| Expert Level Member Services Supervisor | $70,171 |
| Entry Level | 7% |
| Mid Level | 7% |
| Senior Level | 9% |
| Top Level | 12% |
| Experienced | 16% |
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Each competency has five to ten behavioral assertions that can be observed, each with a corresponding performance level (from one to five) that is required for a particular job.
Customer Service: Customer service is the provision of service to customers before, during and after a purchase. The perception of success of such interactions is dependent on employees "who can adjust themselves to the personality of the guest". Customer service concerns the priority an organization assigns to customer service relative to components such as product innovation and pricing. In this sense, an organization that values good customer service may spend more money in training employees than the average organization or may proactively interview customers for feedback. From the point of view of an overall sales process engineering effort, customer service plays an important role in an organization's ability to generate income and revenue. From that perspective, customer service should be included as part of an overall approach to systematic improvement. One good customer service experience can change the entire perception a customer holds towards the organization.
Professional Development: Professional development refers to continuing education and career training after a person has entered the workforce in order to help them develop new skills, stay up-to-date on current trends, and advance their career.
Service Quality: Service quality is a measure of how an organization delivers its services compared to the expectations of its customers.
| Skill | Salary | Demand |
|---|---|---|
|
Business Development
|
$87,331 |
29%
|
|
Mortgage Loans
|
$86,654 |
28%
|
|
Internal Control
|
$85,977 |
27%
|
|
Organizing
|
$85,300 |
26%
|
|
Decision Support
|
$85,300 |
26%
|
|
Collaboration
|
$83,946 |
24%
|
