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Senior Customer Service Representative Salary in Maryland

How much does a Senior Customer Service Representative make in Maryland?

As of August 01, 2026, the average salary for a Senior Customer Service Representative in Maryland is $52,631 per year, which breaks down to an hourly rate of $25.

However, a Senior Customer Service Representative's salary can vary significantly. Here’s a look at the typical salary range:

  • Top Earners (90th percentile): $66,249
  • Majority Range (25th-75th percentile): $48,509 to $59,759
  • Entry-Level (10th percentile): $44,755
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Paid Annually Paid Monthly Paid Semimonthly Paid Biweekly Paid Weekly Paid Hourly
View as table View as graph 25% $48,509 10% $44,755 90% $66,249 75% $59,759 $52,631 50%(Median) Didn’t find job title? Click

Senior Customer Service Representative Salaries by Percentile

Annual
Salary		 Monthly
Pay		 Weekly
Pay		 Hourly
Wage
75th Percentile $59,759 $4,980 $1,149 $29
Average $52,631 $4,386 $1,012 $25
25th Percentile $48,509 $4,042 $933 $23
Check out Senior Customer Service Representative Job Openings in Maryland
Senior Customer Service Representative

Tailored Brands - Baltimore, MD

Healthcare Customer Service Representative

Teleperformance USA - Baltimore, MD

Customer Service Representative

Req Solutions Pvt. Ltd. - Middle River, MD

Customer Service Representative

Southern Maryland Oil - La Plata, MD

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Key Factors That Influence Senior Customer Service Representative Salaries

A Senior Customer Service Representative's salary isn't a fixed number. It's shaped by several important factors. Below, we'll explore how your years of experience, geographic location and company size can directly affect your earning potential.

How Experience Level Affects Senior Customer Service Representative Salaries?

Experience is a primary driver of a Senior Customer Service Representative's salary. As you build your skills and take on more complex tasks, your compensation generally increases. Here’s how the average salary grows at different career stages:

  • Entry-Level (less than 1 year): $40,063
  • Early Career (1-2 years): $45,194
  • Mid-Level (2-4 years): $52,917
  • Senior-Level (5-8 years): $59,132
  • Expert (over 8 years): $66,314
Levels Salary
Customer ... Level Senior Customer Service Representative$40,063
Customer ... Level Senior Customer Service Representative$45,194
Senior Cu... Level Senior Customer Service Representative$52,917
Customer ... Level Senior Customer Service Representative$59,132
Customer ... Level Senior Customer Service Representative$66,314
$40,063 0 yr
$45,194 < 2 yrs
$52,917 2-4 yrs
$59,132 5-8 yrs
$66,314 > 8 yrs
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View as Graph

What Am I Worth?

Top Paying Cities for Senior Customer Service Representatives

Salaries can also vary between different cities. Major metropolitan areas or cities with a high demand for technicians often offer more competitive pay. Here are a few examples of average annual salaries in different U.S. cities:

  • Owings: $54,192
  • Riverdale: $56,131
  • College Park: $56,066

Senior Customer Service Representative Salary by Industry: Top Paying Sectors

For Senior Customer Service Representative roles, the industry you choose can affect earning potential by as much as 42% (the gap between the highest and lowest paying industries). Data shows that the Software & Networking and Energy & Utilities sectors offer the strongest compensation, at 22% above the average. In contrast, Senior Customer Service Representative positions in Hospitality & Leisure or Edu., Gov't. & Nonprofit typically offer lower base pay, as these industries often view Senior Customer Service Representative as a support function rather than a direct revenue driver.

The top paying industries for a Senior Customer Service Representative

Industry Sector Average Annual Salary Average Hourly Rate Pay vs.Avg
Software & Networking$64,210$31.022%
Energy & Utilities$63,157$30.020%
Pharmaceuticals$62,105$30.018%
Insurance$60,526$29.015%
Biotechnology$57,894$28.010%

Senior Customer Service Representative Salary: Hourly Rate, Weekly Pay, and Monthly Pay

Understanding how a Senior Customer Service Representative's annual salary breaks down can help with budgeting. Below, you can see the average hourly rate, weekly pay, and monthly pay for this role. Use the buttons to switch between different pay periods.

  • Yearly
  • Monthly
  • Weekly
  • Hourly
  • Table View
Last Updated on August 01, 2026
$48,509
Average $52,631/year
$59,759
$4,042
Average $4,386/month
$4,980
$933
Average $1,012/week
$1,149
$23
Average $25/hour
$29
Annual Salary Monthly Pay Weekly Pay Hourly Wage
75th Percentile $59,759 $4,980 $1,149 $29
Average $52,631 $4,386 $1,012 $25
25th Percentile $48,509 $4,042 $933 $23

Salaries of jobs related to Senior Customer Service Representative

Find Your Next Senior Customer Service Representative Job

Ready to take the next step in your career? Browse thousands of current Senior Customer Service Representative job openings on our job board. Use the search bar below to find your perfect match.

United States

  • Full Sail Media Co.

    Baltimore, MD

    Customer Service Representative

    Full Sail Media Co. | Baltimore, MD

    Customer Service RepresentativeFull Sail Media is seeking an exceptional, talented individual to join operations in our growing company as a Customer Servi... more

    6 Days Ago

  • Default Brand

    Chestertown, MD

    Customer Service Representative

    Default Brand | Chestertown, MD

    Customer Service RepresentativeDixon is looking for a Customer Service Representative to join our team in Chestertown, MD. The Customer Service Representat... more

    6 Days Ago

  • U-Haul International, Inc

    Glen Burnie, MD

    Customer Service Representative

    U-Haul International, Inc | Glen Burnie, MD

    Assist customers inside and outside a U-Haul center with U-Haul products and services. Use smartphone-based U-Scan technology to manage rentals and invento... more

    6 Days Ago

  • RB Global Inc.

    Brandywine, MD

    Customer Service Representative

    RB Global Inc. | Brandywine, MD

    Job TitleCustomer Service RepresentativeJob DescriptionThe Customer Service Representative will provide exceptional customer service, answer inquiries, pro... more

    6 Days Ago

  • U-Haul

    Glen Burnie, MD

    Customer Service Representative

    U-Haul | Glen Burnie, MD

    Customer Service RepresentativeAre you a people person. Do you love helping others. U-Haul is in search of friendly, motivated people for the position of C... more

    6 Days Ago

  • Versant Health

    Baltimore, MD

    Customer Service Representative

    Versant Health | Baltimore, MD

    Customer Service Representative ITraining:Monday-Friday, 9:00a-5:30p ESTShift after training:Monday-Friday, 10:30a-7p ESTVersant Health is one of the natio... more

    6 Days Ago

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Cost of Living In Maryland

Cost of Living in Maryland is
3.1% Higher
than the National Average

Use Salary.com's Cost of Living Calculator to find out what income you need to maintain your standard of living in a different city and how much more or less money you need to budget for basic expenses.

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