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Senior Customer Service Representative Salary in Massachusetts

How much does a Senior Customer Service Representative make in Massachusetts?

As of August 01, 2026, the average salary for a Senior Customer Service Representative in Massachusetts is $55,551 per year, which breaks down to an hourly rate of $27.

However, a Senior Customer Service Representative's salary can vary significantly. Here’s a look at the typical salary range:

  • Top Earners (90th percentile): $69,925
  • Majority Range (25th-75th percentile): $51,200 to $63,075
  • Entry-Level (10th percentile): $47,238
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Paid Annually Paid Monthly Paid Semimonthly Paid Biweekly Paid Weekly Paid Hourly
View as table View as graph 25% $51,200 10% $47,238 90% $69,925 75% $63,075 $55,551 50%(Median) Didn’t find job title? Click

Senior Customer Service Representative Salaries by Percentile

Annual
Salary		 Monthly
Pay		 Weekly
Pay		 Hourly
Wage
75th Percentile $63,075 $5,256 $1,213 $30
Average $55,551 $4,629 $1,068 $27
25th Percentile $51,200 $4,267 $985 $25
Check out Senior Customer Service Representative Job Openings in Massachusetts
Sr Customer Service Representative

Thermo Fisher Scientific - Tewksbury, MA

Senior Customer Service Representative

RaceTrac Petroleum - Framingham, MA

Senior Customer Service Representative

Tailored Brands - Dedham, MA

Dispatcher Senior Customer Service Representative

RB Global Inc. - East Taunton, MA

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Key Factors That Influence Senior Customer Service Representative Salaries

A Senior Customer Service Representative's salary isn't a fixed number. It's shaped by several important factors. Below, we'll explore how your years of experience, geographic location and company size can directly affect your earning potential.

How Experience Level Affects Senior Customer Service Representative Salaries?

Experience is a primary driver of a Senior Customer Service Representative's salary. As you build your skills and take on more complex tasks, your compensation generally increases. Here’s how the average salary grows at different career stages:

  • Entry-Level (less than 1 year): $42,285
  • Early Career (1-2 years): $47,701
  • Mid-Level (2-4 years): $55,853
  • Senior-Level (5-8 years): $62,413
  • Expert (over 8 years): $69,992
Levels Salary
Customer ... Level Senior Customer Service Representative$42,285
Customer ... Level Senior Customer Service Representative$47,701
Senior Cu... Level Senior Customer Service Representative$55,853
Customer ... Level Senior Customer Service Representative$62,413
Customer ... Level Senior Customer Service Representative$69,992
$42,285 0 yr
$47,701 < 2 yrs
$55,853 2-4 yrs
$62,413 5-8 yrs
$69,992 > 8 yrs
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View as Graph

What Am I Worth?

Top Paying Cities for Senior Customer Service Representatives

Salaries can also vary between different cities. Major metropolitan areas or cities with a high demand for technicians often offer more competitive pay. Here are a few examples of average annual salaries in different U.S. cities:

  • Agawam: $52,655
  • Amherst: $53,040
  • Barre: $53,570

Senior Customer Service Representative Salary by Industry: Top Paying Sectors

For Senior Customer Service Representative roles, the industry you choose can affect earning potential by as much as 42% (the gap between the highest and lowest paying industries). Data shows that the Software & Networking and Energy & Utilities sectors offer the strongest compensation, at 22% above the average. In contrast, Senior Customer Service Representative positions in Hospitality & Leisure or Edu., Gov't. & Nonprofit typically offer lower base pay, as these industries often view Senior Customer Service Representative as a support function rather than a direct revenue driver.

The top paying industries for a Senior Customer Service Representative

Industry Sector Average Annual Salary Average Hourly Rate Pay vs.Avg
Software & Networking$67,772$33.022%
Energy & Utilities$66,661$32.020%
Pharmaceuticals$65,550$32.018%
Insurance$63,883$31.015%
Biotechnology$61,106$29.010%

Senior Customer Service Representative Salary: Hourly Rate, Weekly Pay, and Monthly Pay

Understanding how a Senior Customer Service Representative's annual salary breaks down can help with budgeting. Below, you can see the average hourly rate, weekly pay, and monthly pay for this role. Use the buttons to switch between different pay periods.

  • Yearly
  • Monthly
  • Weekly
  • Hourly
  • Table View
Last Updated on August 01, 2026
$51,200
Average $55,551/year
$63,075
$4,267
Average $4,629/month
$5,256
$985
Average $1,068/week
$1,213
$25
Average $27/hour
$30
Annual Salary Monthly Pay Weekly Pay Hourly Wage
75th Percentile $63,075 $5,256 $1,213 $30
Average $55,551 $4,629 $1,068 $27
25th Percentile $51,200 $4,267 $985 $25

Salaries of jobs related to Senior Customer Service Representative

Find Your Next Senior Customer Service Representative Job

Ready to take the next step in your career? Browse thousands of current Senior Customer Service Representative job openings on our job board. Use the search bar below to find your perfect match.

United States

  • National Seating &amp; Mobility, Inc.

    Wilmington, MA

    Customer Service Representative

    National Seating &amp; Mobility, Inc. | Wilmington, MA

    Company Description:At all levels, working at National Seating & Mobility provides the opportunity to directly impact our client's lives by giving them sel... more

    2 Days Ago

  • RING BROS. WHOLESALE

    South Dennis, MA

    Seasonal Customer Service Representative

    RING BROS. WHOLESALE | South Dennis, MA

    Job Title:Seasonal Customer Service Representative Company:Ring Bros.WholesaleLocation:South Dennis, MACompensation:$26-$28 per hour DOE Position Summary R... more

    2 Days Ago

  • Franklin Professional Associates, Inc.

    Sterling, MA

    Temporary Customer Service Representative

    Franklin Professional Associates, Inc. | Sterling, MA

    Customer Service RepresentativeSchedule & Hours This position will begin at approximately 25-30 hours per week during the training and onboarding period, w... more

    2 Days Ago

  • Massachusetts Property Insurance Underwriting Association

    Boston, MA

    Customer Service Representative

    Massachusetts Property Insurance Underwriting Association | Boston, MA

    Massachusetts Property Insurance Underwriting Association is looking for a Customer Service Representative to join our Underwriting Department.This positio... more

    2 Days Ago

  • Temco Logistics

    North Billerica, MA

    Customer Service Representative Dispatcher

    Temco Logistics | North Billerica, MA

    TEMCO LOGISTICS is looking for a Customer Service Rep As a customer service representative, you will be responsible for engaging with customers on behalf o... more

    2 Days Ago

  • Wind River Environmental LLC

    Marlborough, MA

    Customer Service Representative

    Wind River Environmental LLC | Marlborough, MA

    This position is the primary point of contact for customers inquiring about Wind River Environmental's products and services.The CSR takes ownership of tho... more

    2 Days Ago

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Cost of Living In Massachusetts

Cost of Living in Massachusetts is
8.8% Higher
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