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Senior Customer Service Representative Salary in New York

How much does a Senior Customer Service Representative make in New York?

As of August 01, 2026, the average salary for a Senior Customer Service Representative in New York is $54,265 per year, which breaks down to an hourly rate of $26.

However, a Senior Customer Service Representative's salary can vary significantly. Here’s a look at the typical salary range:

  • Top Earners (90th percentile): $68,305
  • Majority Range (25th-75th percentile): $50,014 to $61,614
  • Entry-Level (10th percentile): $46,144
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View as table View as graph 25% $50,014 10% $46,144 90% $68,305 75% $61,614 $54,265 50%(Median) Didn’t find job title? Click

Senior Customer Service Representative Salaries by Percentile

Annual
Salary		 Monthly
Pay		 Weekly
Pay		 Hourly
Wage
75th Percentile $61,614 $5,135 $1,185 $30
Average $54,265 $4,522 $1,044 $26
25th Percentile $50,014 $4,168 $962 $24
Check out Senior Customer Service Representative Job Openings in New York
Senior Customer Service Representative

Nesco Resource - Hauppauge, NY

Senior Customer Service Representative

Axelon Services Corporation - Village of Oriskany, NY

Senior Customer Service Representative

JoS. A. Bank - New York City, NY

Customer Service Senior Representative Patient Scheduling

CarepathRx - Rochester, NY

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Key Factors That Influence Senior Customer Service Representative Salaries

A Senior Customer Service Representative's salary isn't a fixed number. It's shaped by several important factors. Below, we'll explore how your years of experience, geographic location and company size can directly affect your earning potential.

How Experience Level Affects Senior Customer Service Representative Salaries?

Experience is a primary driver of a Senior Customer Service Representative's salary. As you build your skills and take on more complex tasks, your compensation generally increases. Here’s how the average salary grows at different career stages:

  • Entry-Level (less than 1 year): $41,306
  • Early Career (1-2 years): $46,596
  • Mid-Level (2-4 years): $54,560
  • Senior-Level (5-8 years): $60,967
  • Expert (over 8 years): $68,372
Levels Salary
Customer ... Level Senior Customer Service Representative$41,306
Customer ... Level Senior Customer Service Representative$46,596
Senior Cu... Level Senior Customer Service Representative$54,560
Customer ... Level Senior Customer Service Representative$60,967
Customer ... Level Senior Customer Service Representative$68,372
$41,306 0 yr
$46,596 < 2 yrs
$54,560 2-4 yrs
$60,967 5-8 yrs
$68,372 > 8 yrs
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View as Graph

What Am I Worth?

Top Paying Cities for Senior Customer Service Representatives

Salaries can also vary between different cities. Major metropolitan areas or cities with a high demand for technicians often offer more competitive pay. Here are a few examples of average annual salaries in different U.S. cities:

  • Holtsville: $56,006
  • Brentwood: $55,912
  • Brightwaters: $55,414

Senior Customer Service Representative Salary by Industry: Top Paying Sectors

For Senior Customer Service Representative roles, the industry you choose can affect earning potential by as much as 42% (the gap between the highest and lowest paying industries). Data shows that the Software & Networking and Energy & Utilities sectors offer the strongest compensation, at 22% above the average. In contrast, Senior Customer Service Representative positions in Hospitality & Leisure or Edu., Gov't. & Nonprofit typically offer lower base pay, as these industries often view Senior Customer Service Representative as a support function rather than a direct revenue driver.

The top paying industries for a Senior Customer Service Representative

Industry Sector Average Annual Salary Average Hourly Rate Pay vs.Avg
Software & Networking$66,203$32.022%
Energy & Utilities$65,117$31.020%
Pharmaceuticals$64,032$31.018%
Insurance$62,404$30.015%
Biotechnology$59,691$29.010%

Senior Customer Service Representative Salary: Hourly Rate, Weekly Pay, and Monthly Pay

Understanding how a Senior Customer Service Representative's annual salary breaks down can help with budgeting. Below, you can see the average hourly rate, weekly pay, and monthly pay for this role. Use the buttons to switch between different pay periods.

  • Yearly
  • Monthly
  • Weekly
  • Hourly
  • Table View
Last Updated on August 01, 2026
$50,014
Average $54,265/year
$61,614
$4,168
Average $4,522/month
$5,135
$962
Average $1,044/week
$1,185
$24
Average $26/hour
$30
Annual Salary Monthly Pay Weekly Pay Hourly Wage
75th Percentile $61,614 $5,135 $1,185 $30
Average $54,265 $4,522 $1,044 $26
25th Percentile $50,014 $4,168 $962 $24

Salaries of jobs related to Senior Customer Service Representative

Find Your Next Senior Customer Service Representative Job

Ready to take the next step in your career? Browse thousands of current Senior Customer Service Representative job openings on our job board. Use the search bar below to find your perfect match.

United States

  • Rapid Response Monitoring

    Syracuse, NY

    Customer Service Representative

    Rapid Response Monitoring | Syracuse, NY

    Location This position is 100% in-office and reports to our state-of-the-art call center facility on site in Syracuse, NY.About Rapid Response Rapid Respon... more

    2 Days Ago

  • Fifth Avenue Co.

    New York, NY

    Customer Service and Sales Representative

    Fifth Avenue Co. | New York, NY

    Customer Service & Sales Representative. About the Role. eWe are seeking a motivated and people-oriented Customer Service & Sales Representative to join ou... more

    3 Days Ago

  • ROCS Grad Staffing

    New Hyde Park, NY

    Customer Service Representative

    ROCS Grad Staffing | New Hyde Park, NY

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    3 Days Ago

  • AP Executive Staffing

    Corfu, NY

    Customer Service Representative

    AP Executive Staffing | Corfu, NY

    AP Executive Staffing is partnering with a growing organization in the Buffalo area to hire an experienced. Customer Service Representative. This is a grea... more

    3 Days Ago

  • AscendHire

    New York, NY

    Customer Service Representative

    AscendHire | New York, NY

    Commercial Lines Insurance Customer Service Representative. Location. New York, NY. Employment Type. Full-Time. Work Arrangement. Onsite. Salary. $55,000 -... more

    3 Days Ago

  • assurant home loans

    New York City, NY

    customer service representative

    assurant home loans | New York City, NY

    we count on the customer service department to interact professionally with our valued customers when they have questions or concerns.Were looking for a hi... more

    3 Days Ago

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