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As of August 01, 2026, the average salary for a Contact Manager in Massachusetts is $108,675 per year, which breaks down to an hourly rate of $52.
However, a Contact Manager's salary can vary significantly. Here’s a look at the typical salary range:
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Contact Manager Salaries by Percentile
| Annual Salary |
Monthly Pay |
Weekly Pay |
Hourly Wage |
|
| 75th Percentile | $123,387 | $10,282 | $2,373 | $59 |
| Average | $108,675 | $9,056 | $2,090 | $52 |
| 25th Percentile | $96,306 | $8,026 | $1,852 | $46 |
North Easton Savings Bank - Whitman, MA
unibank - Whitinsville, MA
Synkriom - Dedham, MA
unibank - Whitinsville, MA
A Contact Manager's salary isn't a fixed number. It's shaped by several important factors. Below, we'll explore how your years of experience, geographic location and company size can directly affect your earning potential.
Experience is a primary driver of a Contact Manager's salary. As you build your skills and take on more complex tasks, your compensation generally increases. Here’s how the average salary grows at different career stages:
| Levels | Salary |
|---|---|
| Call Cent... Level Contact Manager | $72,995 |
| Contact M... Level Contact Manager | $107,593 |
| Contact C... Level Contact Manager | $158,622 |
| Contact C... Level Contact Manager | $197,259 |
| SVP of Co... Level Contact Manager | $263,677 |
What Am I Worth?
Your salary can change significantly depending on where you work. States with a higher cost of living and strong industrial sectors often pay more to attract Contact Managers. For example, consider the average annual salaries in these key locations:
Salaries can also vary between different cities. Major metropolitan areas or cities with a high demand for technicians often offer more competitive pay. Here are a few examples of average annual salaries in different U.S. cities:
For Contact Manager roles, the industry you choose can affect earning potential by as much as 40% (the gap between the highest and lowest paying industries). Data shows that the Pharmaceuticals and Software & Networking sectors offer the strongest compensation, at 20% above the average. In contrast, Contact Manager positions in Transportation or Hospitality & Leisure typically offer lower base pay, as these industries often view Contact Manager as a support function rather than a direct revenue driver.
| Industry Sector | Average Annual Salary | Average Hourly Rate | Pay vs.Avg |
|---|---|---|---|
| Pharmaceuticals | $130,410 | $63.0 | 20% |
| Software & Networking | $127,149 | $61.0 | 17% |
| Financial Services | $124,976 | $60.0 | 15% |
| Energy & Utilities | $121,716 | $59.0 | 12% |
| Biotechnology | $119,542 | $57.0 | 10% |
Understanding how a Contact Manager's annual salary breaks down can help with budgeting. Below, you can see the average hourly rate, weekly pay, and monthly pay for this role. Use the buttons to switch between different pay periods.
| Annual Salary | Monthly Pay | Weekly Pay | Hourly Wage | |
|---|---|---|---|---|
| 75th Percentile | $123,387 | $10,282 | $2,373 | $59 |
| Average | $108,675 | $9,056 | $2,090 | $52 |
| 25th Percentile | $96,306 | $8,026 | $1,852 | $46 |
Ready to take the next step in your career? Browse thousands of current Contact Manager job openings on our job board. Use the search bar below to find your perfect match.
Greenfield Savings
Turners Falls, MA
Greenfield Savings | Turners Falls, MA
Job Description. Job Description. General Statement of Duties. The CC Agent will perform platform duties as required to ensure smooth Contact Center operat... more
7 Days Ago
Align Credit Union
Lowell, MA
Align Credit Union | Lowell, MA
Job Description. Job Description. Role. To assist Members and Potential Members with their telephone requests. explain products and services, respond to pr... more
8 Days Ago
BrightonONE
Brighton, MA
BrightonONE | Brighton, MA
Job Description. Job Description. Description. Job Type. Full-time, 7:45am – 4:15pm OR 9:45am – 6:15pm. Location. 5 days per week in Brighton, MA office. F... more
8 Days Ago
Northeastern University
Dedham, MA
Northeastern University | Dedham, MA
Enrollment Contact RepresentativeThe Enrollment Contact Representative serves as the front line contact (via phone) for parents and students and assists in... more
9 Days Ago
Bristol County Savings Bank
Taunton, MA
Bristol County Savings Bank | Taunton, MA
Job Description. Job Description. Part Time Weekly Shift as followed. Evening Weekday Shifts, 3 days a week 10:30-7 PM. Every Saturday Shift 8-1PM. 4 worki... more
9 Days Ago
North Easton Savings Bank
Whitman, MA
North Easton Savings Bank | Whitman, MA
North Easton Savings Bank is seeking a Contact Center Representative to support customers at the intersection of banking and biotechnology-driven healthcar... more
10 Days Ago
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