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As of August 01, 2026, the average salary for a Contact Manager in North Carolina is $94,894 per year, which breaks down to an hourly rate of $46.
However, a Contact Manager's salary can vary significantly. Here’s a look at the typical salary range:
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Contact Manager Salaries by Percentile
| Annual Salary |
Monthly Pay |
Weekly Pay |
Hourly Wage |
|
| 75th Percentile | $107,741 | $8,978 | $2,072 | $52 |
| Average | $94,894 | $7,908 | $1,825 | $46 |
| 25th Percentile | $84,095 | $7,008 | $1,617 | $40 |
Everblue - Murphy, NC
Leader Communications Inc - Raleigh, NC
One Hour Heating & Air Conditioning of Charlotte, NC - Charlotte, NC
Morris-Jenkins - Charlotte, NC
A Contact Manager's salary isn't a fixed number. It's shaped by several important factors. Below, we'll explore how your years of experience, geographic location and company size can directly affect your earning potential.
Experience is a primary driver of a Contact Manager's salary. As you build your skills and take on more complex tasks, your compensation generally increases. Here’s how the average salary grows at different career stages:
| Levels | Salary |
|---|---|
| Call Cent... Level Contact Manager | $63,739 |
| Contact M... Level Contact Manager | $93,950 |
| Contact C... Level Contact Manager | $138,509 |
| Contact C... Level Contact Manager | $172,246 |
| SVP of Co... Level Contact Manager | $230,242 |
What Am I Worth?
Your salary can change significantly depending on where you work. States with a higher cost of living and strong industrial sectors often pay more to attract Contact Managers. For example, consider the average annual salaries in these key locations:
Salaries can also vary between different cities. Major metropolitan areas or cities with a high demand for technicians often offer more competitive pay. Here are a few examples of average annual salaries in different U.S. cities:
For Contact Manager roles, the industry you choose can affect earning potential by as much as 40% (the gap between the highest and lowest paying industries). Data shows that the Pharmaceuticals and Software & Networking sectors offer the strongest compensation, at 20% above the average. In contrast, Contact Manager positions in Transportation or Hospitality & Leisure typically offer lower base pay, as these industries often view Contact Manager as a support function rather than a direct revenue driver.
| Industry Sector | Average Annual Salary | Average Hourly Rate | Pay vs.Avg |
|---|---|---|---|
| Pharmaceuticals | $113,873 | $55.0 | 20% |
| Software & Networking | $111,026 | $53.0 | 17% |
| Financial Services | $109,129 | $52.0 | 15% |
| Energy & Utilities | $106,282 | $51.0 | 12% |
| Biotechnology | $104,384 | $50.0 | 10% |
Understanding how a Contact Manager's annual salary breaks down can help with budgeting. Below, you can see the average hourly rate, weekly pay, and monthly pay for this role. Use the buttons to switch between different pay periods.
| Annual Salary | Monthly Pay | Weekly Pay | Hourly Wage | |
|---|---|---|---|---|
| 75th Percentile | $107,741 | $8,978 | $2,072 | $52 |
| Average | $94,894 | $7,908 | $1,825 | $46 |
| 25th Percentile | $84,095 | $7,008 | $1,617 | $40 |
Ready to take the next step in your career? Browse thousands of current Contact Manager job openings on our job board. Use the search bar below to find your perfect match.
Synchrony Financial
Charlotte, NC
Synchrony Financial | Charlotte, NC
Role Summary/Purpose: The AVP, Digital Contact Strategy will be responsible to develop, deliver and manage collections strategies for digital channels (ema... more
6 Days Ago
MedQuest Associates LLC
Winston-Salem, NC
MedQuest Associates LLC | Winston-Salem, NC
Job Description. Job Description. Overview. Are you passionate about making a difference in the healthcare industry. At MedQuest Imaging, we provide except... more
8 Days Ago
Self-Help Federal Credit Union
Greensboro, NC
Self-Help Federal Credit Union | Greensboro, NC
Contact Center SpecialistSelf-Help started in 1980 with a focus on economic inequality, especially in communities that have faced systemic barriers in buil... more
9 Days Ago
Mountain Credit Union
Candler, NC
Mountain Credit Union | Candler, NC
Job Description. Job Description. Join Mountain Credit Union as a Full Time Contact Center Representative and bring your expertise to a dynamic and member-... more
9 Days Ago
AdventHealth
Fletcher, NC
AdventHealth | Fletcher, NC
AdventHealth - 895 Howard Gap Road - Responsibilities: Answers a high volume of inbound calls, averaging 80-130 calls per day. Schedules new and establishe... more
8 Days Ago
Surry-Yadkin Electric Membership Corporation
Dobson, NC
Surry-Yadkin Electric Membership Corporation | Dobson, NC
MEMBER SERVICES REPRESENTATIVE I (CONTACT CENTER) FULLTIME/PARTTIME:Fulltime TYPICAL HOURS WORKED:8:00am - 5:00pm Monday - Friday. overtime hours as needed... more
5 Days Ago
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