Manages rental group (coordinators, yard personnel and transport drivers). Ensures that proper standards of service are provided to customers, Branch Rental operations, and the Sales Department. Requires a bachelor's degree in a related area. Typically reports to a head of a unit/department. Manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. Typically requires 5 years experience in the related area as an individual co... view job details

Manages an organization's technical customer support policies, objectives, and initiatives. Provides mentoring, leadership, and organization to managers and supervisors. Oversees the creation and implementation of processes that maximize efficiency and meet or exceed service quality and customer satisfaction goals. Monitors and measures service metrics and volume to develop standards, improvements, or changes to workflows and resource allocation. Makes recommendations for changes to products or services based on customer feedback and requests. Engages in resource planning and decision-making. ... view job details

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Directs field service activities to provide effective on-site support and technical assistance with various products or equipment. Plans and develops policies and procedures for on-site installation, troubleshooting, and maintenance of products/equipment to ensure proper function and maximize uptime. Reviews service contracts and directs support services. Develops methods, guidelines, and policies to facilitate efficient service delivery. Reviews service reports to monitor service performance and enhance customer satisfaction. Ensures all customer issues are satisfactorily resolved, utilizing ... view job details

Manages inbound contact center agents and operations focusing on selling products or services. Develops standards and monitors metrics and targets for service volume, sales, and timeliness. Implements sales and product training to ensure staff is updated on product and service offerings and standard customer response procedures. Sets and communicates operational policies and procedures. May require a bachelor's degree. Typically reports to a director. Manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goal... view job details

Leads and oversees all field service activities to provide effective on-site support and technical assistance with various products or equipment. Develops and approves policies and procedures for on-site installation, testing, maintenance, and troubleshooting. Ensures all field service projects are completed within budget/deadline to meet customers' needs. Requires a bachelor's degree. Typically reports to top management. Manages a departmental function within a broader corporate function. Develops major goals to support broad functional objectives. Approves policies developed within various s... view job details

Directs and governs the operations of residential or community-based social service programs. Develops and implements program policies and procedures. Oversees all activities regarding service delivery, quality improvement, and financial administration. Typically requires a master's degree in a related field. Typically reports to top management. Manages a departmental sub-function within a broader departmental function. Creates functional strategies and specific objectives for the sub-function and develops budgets/policies/procedures to support the functional infrastructure. Typically requires... view job details

Provides maintenance and technical support for company products at customer field locations. Installs new products or enhances existing ones and may provide training and best practices for on-site personnel. Determines when products should be replaced and recommends and plans upgrades. Identifies and troubleshoots malfunctions and conducts or schedules repairs. Develops detailed service reports to document service visits, issues, and troubleshooting actions and logs and tracks maintenance activities. Requires a high school diploma. Typically reports to a supervisor. Works under moderate superv... view job details

Provides maintenance and technical support for company products at customer field locations. Installs new products or enhances existing ones and may provide training and best practices for on-site personnel. Determines when products should be replaced and recommends and plans upgrades. Identifies and troubleshoots malfunctions and conducts or schedules repairs. Develops detailed service reports to document service visits, issues, and troubleshooting actions and logs and tracks maintenance activities. Requires a high school diploma. Typically reports to a supervisor. Works independently within ... view job details

Manages the daily operations of an organization's staff and service functions. Oversees various internal service areas that typically include administrative/office/financial operations, facility maintenance/space planning, security, hospitality services, equipment and supply procurement, vendor management, and others. Tracks capital and operating budget spending. Implements processes and policies that support efficient service delivery and meet the organization's changing needs. Sets performance goals and service targets for staff used to evaluate performance and to drive continuous improvemen... view job details

Directs and oversees all aspects of an organization's customer service policies, objectives, and initiatives. Develops service level standards focused on reducing response times and providing high customer satisfaction. Establishes policies and procedures that produce high quality customer service delivery and that reflect industry best practices. Implements systems to capture and report on service metrics, including any customer feedback or trends in product or service issues. Manages resource decision-making and planning. Aligns customer service activities and initiatives to support and enha... view job details

Manages a retail banking branch office. Oversees and monitors daily branch opening, closing, customer service, transaction processing, and reconciliation tasks and activities. Accountable for financial, operational, and customer satisfaction goals for the branch. Develops and grows customer relationships, promotes products, and services, and resolves escalated customer issues. Ensures compliance with bank policies as well as federal and state laws and regulations. Requires a bachelor's degree. Typically reports to a director. Manages subordinate staff in the day-to-day performance of their job... view job details

Manages all aspects of an organization's logistics management function to control, deliver, and distribute products and materials to the destination. Implements an overall strategy, metrics, and processes to deploy an optimized logistic network and operations. Oversees critical and related inventory, distribution, and transportation operations that support the achievement of organizational goals and KPI's for product delivery and customer satisfaction. Selects vendors and negotiates rates and service levels and monitors performance. Ensures compliance with all regulations governing transportat... view job details

The Head of Network Service designs, develops, and administers policies and processes that ensure customer satisfaction. Oversees, plans, and directs all network related service activities for a telecommunications organization. Being a Head of Network Service requires a bachelor's degree. Works with related functions (operations, sales) to develop and improve customer support operations. In addition, Head of Network Service typically reports to top management. The Head of Network Service manages a departmental function within a broader corporate function. Develops major goals to support broad ... view job details

Implements and maintains an information system used to automate and manage ordering, tracking, and compliance processes for a pharmacy. Researches and recommends new technology and software. Promotes effective system utilization with training and documentation. Develops policies and procedures for system processes. Requires a bachelor's degree. Typically reports to a director. Work is generally independent and collaborative in nature. Contributes to moderately complex aspects of a project. Typically requires 4-7 years of related experience. view job details

The ATM Service Coordinator monitors ATM performance and addresses technical issues or error reports. Coordinates the maintenance and cash replenishment of ATMs. Being an ATM Service Coordinator maintains accurate records on machine status and cash balances. Works closely with branch personnel and third-party vendors to resolve any problems and maintain ATM availability. In addition, ATM Service Coordinator requires a high school diploma or equivalent. Typically reports to a supervisor. Being an ATM Service Coordinator works independently within established procedures associated with the speci... view job details

Responsible for overall operations of the restaurant, which may include overseeing the staff, monitoring inventory, purchasing equipment and supplies, and ensuring quality customer service and compliance with all food and beverage regulations. Trains, hires, and schedules other employees. Requires a high school diploma or equivalent. Typically reports to a top management. Supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/ production environments. Makes day-to-day decisions within or for a group/small departm... view job details

Manages and oversees the rental of apartment units to facilitate maximum occupancy and high renewal rates. Develops policies and procedures to ensure compliant, ethical, and efficient leasing operations. Oversees the completion of all necessary paperwork and ensures proper customer service. May coordinate promotions to increase tenancy numbers and occupancy rates. May require a bachelor's degree. Typically reports to a director. Supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/production environments. Makes... view job details

Oversees operations and staffing for the produce department within a grocery store. Ensures quality and freshness of all produce, suggests changes to inventory and pricing, and purchases supplies when needed. Monitors quality of goods and service. Responsible for department staff training, assignments, and scheduling. Requires a high school diploma or equivalent. Typically reports to a head of a unit/department. Working team member that may validate or coordinate the work of others on a support team. Suggests improvements to process, is a knowledge resource for other team members. Has no autho... view job details

Oversees operations and staffing for the bakery department within a grocery store. Manages pastry making and baking, suggests changes to inventory and pricing, and purchases supplies when needed. Monitors quality of goods and service. Responsible for department staff training, assignments, and scheduling. Requires a high school diploma or equivalent. Typically reports to a head of a unit/department. Supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/ production environments. Makes day-to-day decisions within ... view job details