9 general skills or competencies (Job family competencies) for Administrative Assistant I
Skill definition-Applying calendaring software to arrange, manage and maintain calendar in your office.
Level 1 Behaviors
(General Familiarity)
Cites examples of practices on how to organize appointments and prioritize to-do lists in the calendar software.
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Level 2 Behaviors
(Light Experience)
Assists in setting weekly and monthly goals to create a priority matrix.
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Level 3 Behaviors
(Moderate Experience)
Demonstrates efficiency in managing time effectively and navigating online calendaring.
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Level 4 Behaviors
(Extensive Experience)
Facilitates the training of advanced features with calendaring software.
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Level 5 Behaviors
(Mastery)
Establishes a standard process for the use of calendaring software.
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Skill definition-Evaluating and identifying a telephone call and deciding how or whether to answer it.
Level 1 Behaviors
(General Familiarity)
Cites fundamental phone etiquette and the process of transferring calls.
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Level 2 Behaviors
(Light Experience)
Clarifies the needs of the caller to efficiently route them to the appropriate team.
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Level 3 Behaviors
(Moderate Experience)
Communicates each department's scope of tasks and responsibilities, helping staff to efficiently redirect calls.
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Level 4 Behaviors
(Extensive Experience)
Evaluates the existing call screening processes to implement changes as needed.
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Level 5 Behaviors
(Mastery)
Designs a virtual office multi-line telephone system to provide advanced call forwarding, routing, and answering rules.
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12 soft skills or competencies (core competencies) for Administrative Assistant I
Skill definition-Displaying in-depth understanding of our business vision, strategy, structure, operations, etc., and the ability to apply them appropriately.
Level 1 Behaviors
(General Familiarity)
Describes how one's roles and responsibilities contribute to organizational success.
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Level 2 Behaviors
(Light Experience)
Records and reports critical issues of the team, department, and our business.
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Level 3 Behaviors
(Moderate Experience)
Uses formal procedures and structures for getting things done within our organization.
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Level 4 Behaviors
(Extensive Experience)
Trains others on various departments and business units' processes, responsibilities, and operations.
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Level 5 Behaviors
(Mastery)
Refines our organizational structure to reflect the latest industry trends.
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Skill definition-Executing and completing a task with a high level of accuracy.
Level 1 Behaviors
(General Familiarity)
Lists the traits of an employee showing great attention to detail.
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Level 2 Behaviors
(Light Experience)
Utilizes specific approaches and tools for checking and cross-checking outputs.
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Level 3 Behaviors
(Moderate Experience)
Uses tools to organize and monitor work progress.
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Level 4 Behaviors
(Extensive Experience)
Manages training to improve staffs' concentration and attention to detail.
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Level 5 Behaviors
(Mastery)
Learns from previous works' strengths and weaknesses to guide new projects.
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Summary of Administrative Assistant I skills and competencies
There are 0 hard skills for Administrative Assistant I.
9 general skills for Administrative Assistant I, Calendaring, Call Screening, Computer Literacy, etc.
12 soft skills for Administrative Assistant I, Knowledge of Organization, Attention to Detail, Confidentiality, etc.
While the list totals 21 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a Administrative Assistant I, he or she needs to be proficient in Knowledge of Organization, be proficient in Attention to Detail, and be proficient in Confidentiality.