13 general skills or competencies (Job family competencies) for Administrative Assistant II
Skill definition-Applying calendaring software to arrange, manage and maintain calendar in your office.
Level 1 Behaviors
(General Familiarity)
Cites examples of practices on how to organize appointments and prioritize to-do lists in the calendar software.
See 4 More Skill Behaviors
Level 2 Behaviors
(Light Experience)
Assists in setting weekly and monthly goals to create a priority matrix.
See 4 More Skill Behaviors
Level 3 Behaviors
(Moderate Experience)
Demonstrates efficiency in managing time effectively and navigating online calendaring.
See 4 More Skill Behaviors
Level 4 Behaviors
(Extensive Experience)
Facilitates the training of advanced features with calendaring software.
See 4 More Skill Behaviors
Level 5 Behaviors
(Mastery)
Establishes a standard process for the use of calendaring software.
See 4 More Skill Behaviors
Skill definition-Evaluating and identifying a telephone call and deciding how or whether to answer it.
Level 1 Behaviors
(General Familiarity)
Cites fundamental phone etiquette and the process of transferring calls.
See 4 More Skill Behaviors
Level 2 Behaviors
(Light Experience)
Clarifies the needs of the caller to efficiently route them to the appropriate team.
See 4 More Skill Behaviors
Level 3 Behaviors
(Moderate Experience)
Communicates each department's scope of tasks and responsibilities, helping staff to efficiently redirect calls.
See 4 More Skill Behaviors
Level 4 Behaviors
(Extensive Experience)
Evaluates the existing call screening processes to implement changes as needed.
See 4 More Skill Behaviors
Level 5 Behaviors
(Mastery)
Designs a virtual office multi-line telephone system to provide advanced call forwarding, routing, and answering rules.
See 4 More Skill Behaviors
12 soft skills or competencies (core competencies) for Administrative Assistant II
Skill definition-Displaying in-depth understanding of our business vision, strategy, structure, operations, etc., and the ability to apply them appropriately.
Level 1 Behaviors
(General Familiarity)
Explains our business's mission, vision, strategies, and goals.
See 4 More Skill Behaviors
Level 2 Behaviors
(Light Experience)
Explains our organization's code of conduct and values to new staff.
See 4 More Skill Behaviors
Level 3 Behaviors
(Moderate Experience)
Makes effective use of our organization's unofficial structure and back channels.
See 4 More Skill Behaviors
Level 4 Behaviors
(Extensive Experience)
Emphasizes knowledge of our organization to others to improve job functions.
See 4 More Skill Behaviors
Level 5 Behaviors
(Mastery)
Leads the evaluation and improvement of our organization's performance.
See 4 More Skill Behaviors
Skill definition-Executing and completing a task with a high level of accuracy.
Level 1 Behaviors
(General Familiarity)
Identifies the procedures for making sure that results are mistake-free.
See 4 More Skill Behaviors
Level 2 Behaviors
(Light Experience)
Processes limited amounts of detailed information with reasonable accuracy.
See 4 More Skill Behaviors
Level 3 Behaviors
(Moderate Experience)
Reviews and analyzes the accuracy of data and details.
See 4 More Skill Behaviors
Level 4 Behaviors
(Extensive Experience)
Designs systems to help the team organize and track details and project progress.
See 4 More Skill Behaviors
Level 5 Behaviors
(Mastery)
Develops best practices for identifying and correcting errors, oversights, and omissions.
See 4 More Skill Behaviors
Summary of Administrative Assistant II skills and competencies
There are 0 hard skills for Administrative Assistant II.
13 general skills for Administrative Assistant II, Calendaring, Call Screening, Computer Literacy, etc.
12 soft skills for Administrative Assistant II, Knowledge of Organization, Attention to Detail, Confidentiality, etc.
While the list totals 25 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a Administrative Assistant II, he or she needs to be proficient in Knowledge of Organization, be skilled in Attention to Detail, and be skilled in Confidentiality.