Skills & Competencies for Courier/Messenger

Courier/Messenger job profile

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JOB SUMMARY for Courier/Messenger

Picks up and delivers documents, letters, packages and other items on time between organization facilities.

JOB RESPONSIBILITIES for Courier/Messenger

Documents and tracks the items picked up and delivered. Responds to inquiries about pick up and delivery schedules.

Courier/Messenger SALARY RANGE

BASE 50%
$36,200
TOTAL 50%
$36,449
Job Level
A01
Job Code
OF13000033
Education/Degree
High School Diploma or Technical Certificate
Reports To
Supervisor or Manager

Courier/Messenger Skills and Competencies List

Proficiency Levels and Behavioural Indicators
Salary.com identifies five increasing levels of proficiency for each skill/competency. Some jobs require only a relatively low level of proficiency in each skill/competency, while other jobs will require a more advanced level of proficiency in the same skill/competency. These levels rate the degree of proficiency (skill level, expertise) we expect the incumbent to perform in the given skill/competency for the given job. Note that we intentionally do not associate timeframes or years of experience in performing the skill/competency because that can be misleading. Proficiency levels identify what the incumbent knows and can do rather than how long they have been doing it. Also, note that the proficiency levels are cumulative, e.g., a level 4 proficiency implies the ability to perform all the behaviors at the lower levels.
Check each Courier/Messenger skill and competencie below to view definitions.
JOB FAMILY COMPETENCIES CORE COMPETENCIES
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6 general skills or competencies (Job family competencies) for Courier/Messenger

1 Job Family Competencies – Computer Literacy
Proficiency Level -2
Skill definition-Ability to use computers and related technology efficiently.
Level 1 Behaviors
(General Familiarity)
Names the different reports using presentation software, such as PowerPoint.
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Level 2 Behaviors
(Light Experience)
Recognizes and saves files in various file formats as needed.
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Level 3 Behaviors
(Moderate Experience)
Updates important data in existing database records.
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Level 4 Behaviors
(Extensive Experience)
Manages the upgrading of firmware, software, and outdated hardware systems.
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Level 5 Behaviors
(Mastery)
Establishes digital protective measures on intellectual property and data that belong to an organization.
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2 Job Family Competencies – Data Entry
Proficiency Level -2
Skill definition-Transcribing information into an electronic medium such as a computer or other electronic device.
Level 1 Behaviors
(General Familiarity)
Explains codes and instructions in performing data entry.
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Level 2 Behaviors
(Light Experience)
Conducts basic data entry tasks to ensure information accuracy and completion.
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Level 3 Behaviors
(Moderate Experience)
Uses various technologies in performing data entry transactions to improve the overall efficiency.
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Level 4 Behaviors
(Extensive Experience)
Facilitates timely entry of data into the system to correct data incompatibilities.
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Level 5 Behaviors
(Mastery)
Establishes data entry systems to detect data errors and initiate corrective action plans.
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3 Courier/Messenger - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - Courier/Messenger
Proficiency Level - 4
5 Competency for - Courier/Messenger
Proficiency Level - 5

5 soft skills or competencies (core competencies) for Courier/Messenger

1 Core Competencies – Attention to Detail
Proficiency Level -2
Skill definition-Executing and completing a task with a high level of accuracy.
Level 1 Behaviors
(General Familiarity)
Lists best practices and tools to maintain high accuracy and thoroughness in the workplace.
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Level 2 Behaviors
(Light Experience)
Records all appointments on the calendar to easily track daily activities.
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Level 3 Behaviors
(Moderate Experience)
Sets up processes to ensure delivery of high-quality work.
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Level 4 Behaviors
(Extensive Experience)
Employs techniques for motivating personnel to meet or exceed accuracy goals.
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Level 5 Behaviors
(Mastery)
Leads the creation of tools for enhancing and assuring accuracy.
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2 Core Competencies – Confidentiality
Proficiency Level -2
Skill definition-The process of and obligation to apply and enforce rules and practices that ensure that specific types of information are accessible only to those authorized to use it.
Level 1 Behaviors
(General Familiarity)
Locates documents and resources on confidentiality management.
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Level 2 Behaviors
(Light Experience)
Identifies sensitive and confidential information from one's own work.
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Level 3 Behaviors
(Moderate Experience)
Provides solid judgment regarding the safeguarding of information in complicated cases.
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Level 4 Behaviors
(Extensive Experience)
Designs and conducts training on confidentiality awareness and rules.
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Level 5 Behaviors
(Mastery)
Fosters a culture of confidentiality to protect employee and organization information.
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3 Courier/Messenger - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - Courier/Messenger
Proficiency Level - 4
5 Competency for - Courier/Messenger
Proficiency Level - 5

Summary of Courier/Messenger skills and competencies

There are 0 hard skills for Courier/Messenger.
6 general skills for Courier/Messenger, Computer Literacy, Data Entry, Document Management, etc.
5 soft skills for Courier/Messenger, Attention to Detail, Confidentiality, Time Management, etc.
While the list totals 11 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a Courier/Messenger, he or she needs to be proficient in Attention to Detail, be proficient in Confidentiality, and be proficient in Time Management.

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