5 hard skills or competencies (industry competencies) for Facility Maintenance Technician II
Skill definition-Keeping business equipment in reliable working order and condition to lessen downtime and assure equipment safety.
Level 1 Behaviors
(General Familiarity)
Describes the concepts and best practices for equipment maintenance.
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Level 2 Behaviors
(Light Experience)
Assists in installing equipment and identifying and repairing equipment failures.
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Level 3 Behaviors
(Moderate Experience)
Coordinates equipment maintenance, repair, and safety programs for our organization.
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Level 4 Behaviors
(Extensive Experience)
Facilitates maintenance activities to minimize equipment downtime.
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Level 5 Behaviors
(Mastery)
Establishes a regularly scheduled maintenance program for all equipment.
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Skill definition-Cutting, shaping, and assembling structural woodwork to construct buildings or other structures.
Level 1 Behaviors
(General Familiarity)
Compiles a list of the terminologies and phrases in carpentry.
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Level 2 Behaviors
(Light Experience)
Conducts minor carpentry repairs and maintenance to buildings and structures.
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Level 3 Behaviors
(Moderate Experience)
Executes methods and techniques to ensure safe use of tools used in carpentry.
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Level 4 Behaviors
(Extensive Experience)
Drives the implementation of the latest carpentry techniques and methods to optimize staff productivity.
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Level 5 Behaviors
(Mastery)
Develops best practices in carpentry to achieve safe and satisfactory carpentry guidelines.
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8 general skills or competencies (Job family competencies) for Facility Maintenance Technician II
Skill definition-Establishing and implementing clear safety policies and procedures to effectively manage hazards and risks associated with the business operations.
Level 1 Behaviors
(General Familiarity)
Compiles a list of the key considerations and limitations of safety policies.
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Level 2 Behaviors
(Light Experience)
Prepares the necessary resources and information for the development of safety policies and procedures.
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Level 3 Behaviors
(Moderate Experience)
Handles the execution, enactment, and tracking of each element of the safety policy and program.
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Level 4 Behaviors
(Extensive Experience)
Evaluates employees' performance to ensure they comply with established safety policies and procedures.
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Level 5 Behaviors
(Mastery)
Cultivates a compliant working environment by enforcing safety policies and procedures.
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Skill definition-Maintaining, restoring, and improving the functionality of the building to ensure a safe, functional, and comfortable environment.
Level 1 Behaviors
(General Familiarity)
Describes the importance of building maintenance in ensuring the safety and comfort of occupants.
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Level 2 Behaviors
(Light Experience)
Enters building system information in the maintenance record system to ensure accurate reports.
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Level 3 Behaviors
(Moderate Experience)
Implements the preventative maintenance program to identify the cause of errors or defects.
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Level 4 Behaviors
(Extensive Experience)
Creates and completes a building checklist to be utilized for routine maintenance schedules.
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Level 5 Behaviors
(Mastery)
Establishes emergency procedures and safety programs to ensure building safety.
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7 soft skills or competencies (core competencies) for Facility Maintenance Technician II
Skill definition-A set of written instructions that describes the step-by-step activities to complete tasks in compliance with business standards and industry regulations.
Level 1 Behaviors
(General Familiarity)
Identifies our internal and external sources for the SOPs we need.
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Level 2 Behaviors
(Light Experience)
Participates in the implementation of new SOPs and enhancement of existing ones.
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Level 3 Behaviors
(Moderate Experience)
Modifies SOPs accordingly to reflect changes in our business practices and policies.
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Level 4 Behaviors
(Extensive Experience)
Optimizes the current SOP development and implementation processes.
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Level 5 Behaviors
(Mastery)
Leads cross-functional efforts to develop and implement SOPs across our organization.
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Skill definition-The capability of consistently delivering outstanding customer experiences to meet and even exceed customers' expectations.
Level 1 Behaviors
(General Familiarity)
Identifies internal policies and resources on customer service.
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Level 2 Behaviors
(Light Experience)
Resolves common client inquiries and problems effectively following standard guidelines.
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Level 3 Behaviors
(Moderate Experience)
Identifies and investigates emerging issues in service delivery; suggests improvement measures.
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Level 4 Behaviors
(Extensive Experience)
Looks for long-term benefits to the customer and adjusts service delivery accordingly.
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Level 5 Behaviors
(Mastery)
Leads business process design and re-design to enhance high-quality service delivery.
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Summary of Facility Maintenance Technician II skills and competencies
There are 5 hard skills for Facility Maintenance Technician II, Equipment Maintenance, Carpentry, HVAC, etc.
8 general skills for Facility Maintenance Technician II, Safety Policies and Procedures, Building Maintenance, Corrective Maintenance, etc.
7 soft skills for Facility Maintenance Technician II, Standard Operating Procedures (SOP), Service Excellence, Attention to Detail, etc.
While the list totals 20 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a Facility Maintenance Technician II, he or she needs to be proficient in Standard Operating Procedures (SOP), be proficient in Service Excellence, and be proficient in Attention to Detail.