5 hard skills or competencies (industry competencies) for Facility Maintenance Technician III
Skill definition-Keeping business equipment in reliable working order and condition to lessen downtime and assure equipment safety.
Level 1 Behaviors
(General Familiarity)
Describes the concepts and best practices for equipment maintenance.
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Level 2 Behaviors
(Light Experience)
Assists in installing equipment and identifying and repairing equipment failures.
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Level 3 Behaviors
(Moderate Experience)
Coordinates equipment maintenance, repair, and safety programs for our organization.
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Level 4 Behaviors
(Extensive Experience)
Facilitates maintenance activities to minimize equipment downtime.
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Level 5 Behaviors
(Mastery)
Establishes a regularly scheduled maintenance program for all equipment.
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Skill definition-Cutting, shaping, and assembling structural woodwork to construct buildings or other structures.
Level 1 Behaviors
(General Familiarity)
Compiles a list of the terminologies and phrases in carpentry.
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Level 2 Behaviors
(Light Experience)
Assists in recording procedures, processes, and best practices in carpentry on-plan sets and end-user manuals.
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Level 3 Behaviors
(Moderate Experience)
Executes methods and techniques to ensure safe use of tools used in carpentry.
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Level 4 Behaviors
(Extensive Experience)
Drives the implementation of the latest carpentry techniques and methods to optimize staff productivity.
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Level 5 Behaviors
(Mastery)
Develops best practices in carpentry to achieve safe and satisfactory carpentry guidelines.
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8 general skills or competencies (Job family competencies) for Facility Maintenance Technician III
Skill definition-Establishing and implementing clear safety policies and procedures to effectively manage hazards and risks associated with the business operations.
Level 1 Behaviors
(General Familiarity)
Compiles a list of the key considerations and limitations of safety policies.
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Level 2 Behaviors
(Light Experience)
Follows established safety policies and procedures when handling hazardous materials.
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Level 3 Behaviors
(Moderate Experience)
Handles the execution, enactment, and tracking of each element of the safety policy and program.
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Level 4 Behaviors
(Extensive Experience)
Evaluates employees' performance to ensure they comply with established safety policies and procedures.
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Level 5 Behaviors
(Mastery)
Cultivates a compliant working environment by enforcing safety policies and procedures.
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Skill definition-Maintaining, restoring, and improving the functionality of the building to ensure a safe, functional, and comfortable environment.
Level 1 Behaviors
(General Familiarity)
Discusses different types of building maintenance, including preventative, routine, and remedial maintenance.
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Level 2 Behaviors
(Light Experience)
Enters building system information in the maintenance record system to ensure accurate reports.
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Level 3 Behaviors
(Moderate Experience)
Implements the preventative maintenance program to identify the cause of errors or defects.
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Level 4 Behaviors
(Extensive Experience)
Guides maintenance teams in resolving issues to maintain the functionality of the building.
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Level 5 Behaviors
(Mastery)
Establishes emergency procedures and safety programs to ensure building safety.
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7 soft skills or competencies (core competencies) for Facility Maintenance Technician III
Skill definition-A set of written instructions that describes the step-by-step activities to complete tasks in compliance with business standards and industry regulations.
Level 1 Behaviors
(General Familiarity)
Discusses the considerations and concerns on applying SOP for the first time.
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Level 2 Behaviors
(Light Experience)
Documents the SOP drafts and outlines for final approval.
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Level 3 Behaviors
(Moderate Experience)
Initiates SOP revisions to support continuous improvement of processes.
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Level 4 Behaviors
(Extensive Experience)
Evaluates the benefits and drawbacks of a specific SOP; oversees the corresponding enhancements.
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Level 5 Behaviors
(Mastery)
Establishes formal policies and procedures to guide the our SOP practices.
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Skill definition-The capability of consistently delivering outstanding customer experiences to meet and even exceed customers' expectations.
Level 1 Behaviors
(General Familiarity)
Explains the definition and characteristics of service excellence.
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Level 2 Behaviors
(Light Experience)
Provides timely response to customers' complaints, feedback, and comments.
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Level 3 Behaviors
(Moderate Experience)
Develops and sustains productive working relationships with internal and external customers.
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Level 4 Behaviors
(Extensive Experience)
Directs service design programs to optimize service delivery and customer experience.
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Level 5 Behaviors
(Mastery)
Explores innovative service models and processes to exceed client expectations.
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Summary of Facility Maintenance Technician III skills and competencies
There are 5 hard skills for Facility Maintenance Technician III, Equipment Maintenance, Carpentry, HVAC, etc.
8 general skills for Facility Maintenance Technician III, Safety Policies and Procedures, Building Maintenance, Corrective Maintenance, etc.
7 soft skills for Facility Maintenance Technician III, Standard Operating Procedures (SOP), Service Excellence, Attention to Detail, etc.
While the list totals 20 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a Facility Maintenance Technician III, he or she needs to be proficient in Standard Operating Procedures (SOP), be proficient in Service Excellence, and be skilled in Attention to Detail.