11 general skills or competencies (Job family competencies) for Office Services Professional I
Skill definition-Ability to use computers and related technology efficiently.
Level 1 Behaviors
(General Familiarity)
Explains the principles and procedures of obtaining enhanced computer literacy.
See 4 More Skill Behaviors
Level 2 Behaviors
(Light Experience)
Logs minor adjustments to the system to ensure optimized computer literacy.
See 4 More Skill Behaviors
Level 3 Behaviors
(Moderate Experience)
Modifies the background and layout of presentation slides.
See 4 More Skill Behaviors
Level 4 Behaviors
(Extensive Experience)
Facilitates computer literacy training to keep staff abreast with the latest technological tools and processes.
See 4 More Skill Behaviors
Level 5 Behaviors
(Mastery)
Develops new programming languages to improve the efficiency of hardware and software programs.
See 4 More Skill Behaviors
Skill definition-Transcribing information into an electronic medium such as a computer or other electronic device.
Level 1 Behaviors
(General Familiarity)
Documents key concepts and components from the data entry manual.
See 4 More Skill Behaviors
Level 2 Behaviors
(Light Experience)
Compiles records to accurately enter data on record management systems.
See 4 More Skill Behaviors
Level 3 Behaviors
(Moderate Experience)
Prepares for the possibility of wasting time, money, and resources by analyzing accurate and timely data.
See 4 More Skill Behaviors
Level 4 Behaviors
(Extensive Experience)
Engages in the development of data entry procedures to drive successful data entry system implementation.
See 4 More Skill Behaviors
Level 5 Behaviors
(Mastery)
Develops new processes, methods, and procedures to improve the accuracy of data entry services.
See 4 More Skill Behaviors
6 soft skills or competencies (core competencies) for Office Services Professional I
Skill definition-Executing and completing a task with a high level of accuracy.
Level 1 Behaviors
(General Familiarity)
Identifies the procedures for making sure that results are mistake-free.
See 4 More Skill Behaviors
Level 2 Behaviors
(Light Experience)
Records all appointments on the calendar to easily track daily activities.
See 4 More Skill Behaviors
Level 3 Behaviors
(Moderate Experience)
Reviews and analyzes the accuracy of data and details.
See 4 More Skill Behaviors
Level 4 Behaviors
(Extensive Experience)
Designs systems to help the team organize and track details and project progress.
See 4 More Skill Behaviors
Level 5 Behaviors
(Mastery)
Develops best practices for identifying and correcting errors, oversights, and omissions.
See 4 More Skill Behaviors
Skill definition-Following and completing tasks that support the mission and goals of our leaders and our organization.
Level 1 Behaviors
(General Familiarity)
Explains the concepts and importance of followership within a hierarchical organization.
See 4 More Skill Behaviors
Level 2 Behaviors
(Light Experience)
Follows instructions and establishes processes in daily work.
See 4 More Skill Behaviors
Level 3 Behaviors
(Moderate Experience)
Focuses on finding solutions to get things done.
See 4 More Skill Behaviors
Level 4 Behaviors
(Extensive Experience)
Evaluates follower performance based on production, efficacy, and advancement.
See 4 More Skill Behaviors
Level 5 Behaviors
(Mastery)
Improves future leadership roles that value followership and leverage a team of followers.
See 4 More Skill Behaviors
Summary of Office Services Professional I skills and competencies
There are 0 hard skills for Office Services Professional I.
11 general skills for Office Services Professional I, Computer Literacy, Data Entry, Document Processing, etc.
6 soft skills for Office Services Professional I, Attention to Detail, Followership, Effective Communication, etc.
While the list totals 17 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a Office Services Professional I, he or she needs to be skilled in Attention to Detail, be proficient in Followership, and be proficient in Effective Communication.