Skills & Competencies for Field Service Senior Manager

Field Service Senior Manager job profile

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JOB SUMMARY for Field Service Senior Manager

Manages field service personnel to provide effective on-site support and technical assistance with various products or equipment.

JOB RESPONSIBILITIES for Field Service Senior Manager

Plans and oversees installation, troubleshooting, and maintenance of products/equipment to ensure proper function and maximize uptime. Oversees the scheduling and training of field service representatives. Handles service contracts and directs support services. Develops methods, guidelines, and policies to facilitate efficient service delivery. Reviews service reports to monitor service performance and enhance customer satisfaction. Ensures all customer issues are satisfactorily resolved, utilizing engineering, manufacturing, and other teams as needed.

Field Service Senior Manager SALARY RANGE

BASE 50%
$159,695
TOTAL 50%
$180,700
Job Level
M03
Job Code
EX05000307
Education/Degree
Bachelor's Degree
Reports To
Director

Field Service Senior Manager Skills and Competencies List

Proficiency Levels and Behavioural Indicators
Salary.com identifies five increasing levels of proficiency for each skill/competency. Some jobs require only a relatively low level of proficiency in each skill/competency, while other jobs will require a more advanced level of proficiency in the same skill/competency. These levels rate the degree of proficiency (skill level, expertise) we expect the incumbent to perform in the given skill/competency for the given job. Note that we intentionally do not associate timeframes or years of experience in performing the skill/competency because that can be misleading. Proficiency levels identify what the incumbent knows and can do rather than how long they have been doing it. Also, note that the proficiency levels are cumulative, e.g., a level 4 proficiency implies the ability to perform all the behaviors at the lower levels.
Check each Field Service Senior Manager skill and competencie below to view definitions.
JOB FAMILY COMPETENCIES CORE COMPETENCIES
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9 general skills or competencies (Job family competencies) for Field Service Senior Manager

1 Job Family Competencies – Customer Interaction
Proficiency Level -3
Skill definition-Fostering relationships and positive communication with customers to identify their demands to gain a competitive market advantage.
Level 1 Behaviors
(General Familiarity)
Explains the elements of good customer interaction delivery.
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Level 2 Behaviors
(Light Experience)
Identifies customer needs by conducting customer interactions.
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Level 3 Behaviors
(Moderate Experience)
Implements changes to customer interaction processes to enhance our services and products.
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Level 4 Behaviors
(Extensive Experience)
Optimizes customer interactions to gain repeat transactions and referrals from the customer base.
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Level 5 Behaviors
(Mastery)
Fosters relationships and trust through customer interactions to solicit customer service feedback.
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2 Job Family Competencies – Customer Relations
Proficiency Level -4
Skill definition-Creating mutually beneficial relationships with customers to improve their overall experience.
Level 1 Behaviors
(General Familiarity)
Explains the process of creating and maintaining customer relationships.
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Level 2 Behaviors
(Light Experience)
Selects appropriate resources to understand customer behavior and create good relations.
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Level 3 Behaviors
(Moderate Experience)
Maintains a high level of engagement with key customers to grow our customer base.
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Level 4 Behaviors
(Extensive Experience)
Plans customer engagement activities to create value in all interactions and increase loyalty.
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Level 5 Behaviors
(Mastery)
Forecasts trends in customer relationship management to adapt our strategies with customer behaviors.
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3 Field Service Senior Manager - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - Field Service Senior Manager
Proficiency Level - 4
5 Competency for - Field Service Senior Manager
Proficiency Level - 5

9 soft skills or competencies (core competencies) for Field Service Senior Manager

1 Core Competencies – Planning and Organizing
Proficiency Level -5
Skill definition-Managing and prioritizing resources and workloads by creating well-organized plans to attain organizational goals and objectives.
Level 1 Behaviors
(General Familiarity)
Explains the importance of planning and organization in building a good working environment.
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Level 2 Behaviors
(Light Experience)
Identifies key implications of ineffective planning and organization that affects decision-making.
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Level 3 Behaviors
(Moderate Experience)
Leverages key performance indicators to measure progress completion against performance metrics.
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Level 4 Behaviors
(Extensive Experience)
Manages the planning and sequencing of activities to create well-planned schedules and achieve goals on time.
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Level 5 Behaviors
(Mastery)
Establishes standards for planning and organization processes to align efforts with business goals.
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2 Core Competencies – Driving Results
Proficiency Level -5
Skill definition-Driving critical activities to meet or exceed established targets.
Level 1 Behaviors
(General Familiarity)
Describes the importance and value of driving results to cultivate and maintain a productive working environment.
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Level 2 Behaviors
(Light Experience)
Selects and identifies resources essential to completing work assignments promptly.
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Level 3 Behaviors
(Moderate Experience)
Translates goals into action plans by delineating task interdependencies.
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Level 4 Behaviors
(Extensive Experience)
Facilitates employee communication to provide needed confidence and inspiration to staff in driving positive results.
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Level 5 Behaviors
(Mastery)
Establishes culture and mindset of focusing on excellence to achieve intended results and outcomes.
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3 Field Service Senior Manager - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - Field Service Senior Manager
Proficiency Level - 4
5 Competency for - Field Service Senior Manager
Proficiency Level - 5

Summary of Field Service Senior Manager skills and competencies

There are 0 hard skills for Field Service Senior Manager.
9 general skills for Field Service Senior Manager, Customer Interaction, Customer Relations, Customer Satisfaction, etc.
9 soft skills for Field Service Senior Manager, Planning and Organizing, Driving Results, Conflict Resolution, etc.
While the list totals 18 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a Field Service Senior Manager, he or she needs to be an expert in Planning and Organizing, be an expert in Driving Results, and be an expert in Conflict Resolution.

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