Skills & Competencies for Network Service Representative I

Network Service Representative I job profile

Book a Demo and Receive a Sample Job Profile

JOB SUMMARY for Network Service Representative I

Identifies and resolves customer issues regarding service or billing.

JOB RESPONSIBILITIES for Network Service Representative I

Addresses issues of telecommunication or cable service interruption, billing inquiries, and billing discrepancies. May be responsible for promoting products or services.

Network Service Representative I SALARY RANGE

BASE 50%
$33,205
TOTAL 50%
$36,177
Job Level
P01
Job Code
MM18000109
Education/Degree
Bachelor's Degree
Reports To
Supervisor or Manager

Network Service Representative I Skills and Competencies List

Proficiency Levels and Behavioural Indicators
Salary.com identifies five increasing levels of proficiency for each skill/competency. Some jobs require only a relatively low level of proficiency in each skill/competency, while other jobs will require a more advanced level of proficiency in the same skill/competency. These levels rate the degree of proficiency (skill level, expertise) we expect the incumbent to perform in the given skill/competency for the given job. Note that we intentionally do not associate timeframes or years of experience in performing the skill/competency because that can be misleading. Proficiency levels identify what the incumbent knows and can do rather than how long they have been doing it. Also, note that the proficiency levels are cumulative, e.g., a level 4 proficiency implies the ability to perform all the behaviors at the lower levels.
Check each Network Service Representative I skill and competencie below to view definitions.
JOB FAMILY COMPETENCIES CORE COMPETENCIES
BOOK A DEMO

11 general skills or competencies (Job family competencies) for Network Service Representative I

1 Job Family Competencies – Customer Complaint Resolution
Proficiency Level -2
Skill definition-Determining and investigating root causes of customer complaints to create prompt resolutions and deliver a high-quality service experience.
Level 1 Behaviors
(General Familiarity)
Identifies the importance of showing empathy in handling customer complaints.
See 4 More Skill Behaviors
Level 2 Behaviors
(Light Experience)
Responds to unexpected customer requests and resolves complaints positively.
See 4 More Skill Behaviors
Level 3 Behaviors
(Moderate Experience)
Makes alternative solutions within agreed time constraints to assure first contact resolution.
See 4 More Skill Behaviors
Level 4 Behaviors
(Extensive Experience)
Oversees the delivery of proper complaint handling to avoid errors and ensure resolution.
See 4 More Skill Behaviors
Level 5 Behaviors
(Mastery)
Establishes best practices in customer complaint resolution to provide highest quality of service.
See 4 More Skill Behaviors
2 Job Family Competencies – Customer Escalation Management
Proficiency Level -2
Skill definition-Classifying and prioritizing customer concerns and issues based on severity to ensure proper resolution and retain customer trust.
Level 1 Behaviors
(General Familiarity)
Knows how to use the escalation matrix to identify escalation level for resolution.
See 4 More Skill Behaviors
Level 2 Behaviors
(Light Experience)
Identifies the severity of conflicts and issues to make labeling decisions with minimal escalation.
See 4 More Skill Behaviors
Level 3 Behaviors
(Moderate Experience)
Executes techniques in managing escalations to drive customer incidents to closure.
See 4 More Skill Behaviors
Level 4 Behaviors
(Extensive Experience)
Sets de-escalation approaches to facilitate respectful troubleshooting conversations with customers.
See 4 More Skill Behaviors
Level 5 Behaviors
(Mastery)
Establishes an escalation management framework to avoid incorrect and insufficient issue resolution.
See 4 More Skill Behaviors
3 Network Service Representative I - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - Network Service Representative I
Proficiency Level - 4
5 Competency for - Network Service Representative I
Proficiency Level - 5

6 soft skills or competencies (core competencies) for Network Service Representative I

1 Core Competencies – Products And Services
Proficiency Level -2
Skill definition-Knowledge of the full array of our organization's products and services including those that are created for internal customers; insight into the differentiating factors that distinguish them from those of competitors.
Level 1 Behaviors
(General Familiarity)
Discusses the primary markets for the P/S.
See 4 More Skill Behaviors
Level 2 Behaviors
(Light Experience)
Summarizes the features, specifications, or functions of any given P/S.
See 4 More Skill Behaviors
Level 3 Behaviors
(Moderate Experience)
Explores target customers to sell and deliver products and services.
See 4 More Skill Behaviors
Level 4 Behaviors
(Extensive Experience)
Instructs others to explain the key factors that differentiate the products from those of the competitors.
See 4 More Skill Behaviors
Level 5 Behaviors
(Mastery)
Initiates an evaluation of the past, evolution, and future plans of the product or service line.
See 4 More Skill Behaviors
2 Core Competencies – Digital Literacy
Proficiency Level -2
Skill definition-Seeking, evaluating, and communicating information with the use of electronic technologies and other media platforms in a productive and useful way.
Level 1 Behaviors
(General Familiarity)
Lists software, tools, and sources in finding credible digital information.
See 4 More Skill Behaviors
Level 2 Behaviors
(Light Experience)
Follows digital etiquette to maintain our business's media reputation.
See 4 More Skill Behaviors
Level 3 Behaviors
(Moderate Experience)
Prepares online surveys to benchmark employees' confidence and knowledge on digital literacy.
See 4 More Skill Behaviors
Level 4 Behaviors
(Extensive Experience)
Leads digital advancement initiatives and maintains a digital literate workforce.
See 4 More Skill Behaviors
Level 5 Behaviors
(Mastery)
Keeps current on evolving digital tools to enhance our productivity and have an edge over competitors.
See 4 More Skill Behaviors
3 Network Service Representative I - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - Network Service Representative I
Proficiency Level - 4
5 Competency for - Network Service Representative I
Proficiency Level - 5

Summary of Network Service Representative I skills and competencies

There are 0 hard skills for Network Service Representative I.
11 general skills for Network Service Representative I, Customer Complaint Resolution, Customer Escalation Management, Customer Interaction, etc.
6 soft skills for Network Service Representative I, Products And Services, Digital Literacy, Attention to Detail, etc.
While the list totals 17 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a Network Service Representative I, he or she needs to be proficient in Products And Services, be proficient in Digital Literacy, and be proficient in Attention to Detail.

It's Easy to Get Started

Get the precision you need to assess, hire, and develop top talent with skills and competencies – see how with a personalized demo.