Skills & Competencies for Website Operations Support Specialist

Website Operations Support Specialist job profile

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JOB SUMMARY for Website Operations Support Specialist

Provides technical support and coordination with the help desk to solve user issues with websites and web interfaces.

JOB RESPONSIBILITIES for Website Operations Support Specialist

Interacts with customers and troubleshoots problems to determine the root cause and to provide the right solution. Maintains and uses a product and knowledge database of known issues and standard solutions to provide fast responses and high customer satisfaction.

Website Operations Support Specialist SALARY RANGE

BASE 50%
$58,984
TOTAL 50%
$60,461
Job Level
P02
Job Code
IT10000212
Education/Degree
Bachelor's Degree
Reports To
Supervisor or Manager

Website Operations Support Specialist Skills and Competencies List

Proficiency Levels and Behavioural Indicators
Salary.com identifies five increasing levels of proficiency for each skill/competency. Some jobs require only a relatively low level of proficiency in each skill/competency, while other jobs will require a more advanced level of proficiency in the same skill/competency. These levels rate the degree of proficiency (skill level, expertise) we expect the incumbent to perform in the given skill/competency for the given job. Note that we intentionally do not associate timeframes or years of experience in performing the skill/competency because that can be misleading. Proficiency levels identify what the incumbent knows and can do rather than how long they have been doing it. Also, note that the proficiency levels are cumulative, e.g., a level 4 proficiency implies the ability to perform all the behaviors at the lower levels.
Check each Website Operations Support Specialist skill and competencie below to view definitions.
JOB FAMILY COMPETENCIES CORE COMPETENCIES
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7 general skills or competencies (Job family competencies) for Website Operations Support Specialist

1 Job Family Competencies – Customer Interaction
Proficiency Level -2
Skill definition-Fostering relationships and positive communication with customers to identify their demands to gain a competitive market advantage.
Level 1 Behaviors
(General Familiarity)
Discusses the lifecycle of end-to-end customer interaction from prospect to fulfillment.
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Level 2 Behaviors
(Light Experience)
Follows up on the delivery of customer interactions to ensure continued satisfaction.
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Level 3 Behaviors
(Moderate Experience)
Handles employee-to-customer interactions to maximize the overall customer experience.
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Level 4 Behaviors
(Extensive Experience)
Facilitates positive communication with customers to increase their retention and advocacy.
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Level 5 Behaviors
(Mastery)
Establishes quality standards governing customer interactions to drive customer touchpoints.
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2 Job Family Competencies – Customer Relations
Proficiency Level -2
Skill definition-Creating mutually beneficial relationships with customers to improve their overall experience.
Level 1 Behaviors
(General Familiarity)
Explains the importance of customer relations in delivering good customer service.
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Level 2 Behaviors
(Light Experience)
Reports customer escalations to identify and mitigate negative impacts on customer relations.
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Level 3 Behaviors
(Moderate Experience)
Helps in integrating CRM applications to deliver seamless customer service.
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Level 4 Behaviors
(Extensive Experience)
Monitors performance indicators of customer relationship management to support business growth.
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Level 5 Behaviors
(Mastery)
Develops an organizational framework to efficiently manage all relations throughout our customer base.
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3 Website Operations Support Specialist - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - Website Operations Support Specialist
Proficiency Level - 4
5 Competency for - Website Operations Support Specialist
Proficiency Level - 5

5 soft skills or competencies (core competencies) for Website Operations Support Specialist

1 Core Competencies – Products And Services
Proficiency Level -2
Skill definition-Knowledge of the full array of our organization's products and services including those that are created for internal customers; insight into the differentiating factors that distinguish them from those of competitors.
Level 1 Behaviors
(General Familiarity)
Describes own business unit's role in the production of our organization's P/S.
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Level 2 Behaviors
(Light Experience)
Outlines the main advantages of our business's main P/S.
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Level 3 Behaviors
(Moderate Experience)
Examines the products and services from the perspective of the customer.
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Level 4 Behaviors
(Extensive Experience)
Incorporates quantifiable evidence to prove that the value of the product is credible.
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Level 5 Behaviors
(Mastery)
Educates others on the structure and integration of cross-functional products or services.
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2 Core Competencies – Self-Motivation
Proficiency Level -3
Skill definition-Ability to identify one's own strengths, set goals and work hard in achieving goals, standards, and targets without external rewards or punishments.
Level 1 Behaviors
(General Familiarity)
Describes the concept, types, and characteristics of self-motivation.
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Level 2 Behaviors
(Light Experience)
Gathers additional learning to fulfill a sense of accomplishment and increase self-motivation.
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Level 3 Behaviors
(Moderate Experience)
Develops a high-quality relationship with other motivated people.
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Level 4 Behaviors
(Extensive Experience)
Manages the allocation of career development resources to improve employee motivation and productivity.
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Level 5 Behaviors
(Mastery)
Mentors potential successors to lead others and enable self-motivation through career growth.
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3 Website Operations Support Specialist - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - Website Operations Support Specialist
Proficiency Level - 4
5 Competency for - Website Operations Support Specialist
Proficiency Level - 5

Summary of Website Operations Support Specialist skills and competencies

There are 0 hard skills for Website Operations Support Specialist.
7 general skills for Website Operations Support Specialist, Customer Interaction, Customer Relations, Customer Satisfaction, etc.
5 soft skills for Website Operations Support Specialist, Products And Services, Self-Motivation, Attention to Detail, etc.
While the list totals 12 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a Website Operations Support Specialist, he or she needs to be proficient in Products And Services, be skilled in Self-Motivation, and be skilled in Attention to Detail.

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