1 hard skill or competency (industry competency) for Technical Solution Consultant II
Skill definition-Forecasting costs and resources to complete a project within a defined scope.
Level 1 Behaviors
(General Familiarity)
Describes the importance of cost estimation to complete a project.
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Level 2 Behaviors
(Light Experience)
Assists in performing cost estimations to optimize efficiencies for contracting.
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Level 3 Behaviors
(Moderate Experience)
Assesses relevant data to estimate the amount of money, materials, and labor for engineering projects.
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Level 4 Behaviors
(Extensive Experience)
Educates engineers in determining the difference between direct and indirect costs in project estimation.
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Level 5 Behaviors
(Mastery)
Creates a step-by-step process on how to effectively estimate the cost of engineering projects to save money.
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8 general skills or competencies (Job family competencies) for Technical Solution Consultant II
Skill definition-Creating and implementing innovative strategic plans and solutions to address customer concerns and needs and meet service delivery expectations.
Level 1 Behaviors
(General Familiarity)
Describes the importance of service delivery in meeting customer expectations and business goals.
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Level 2 Behaviors
(Light Experience)
Assists in creating action plans to streamline the service delivery process.
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Level 3 Behaviors
(Moderate Experience)
Defines key metrics in measuring service delivery process.
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Level 4 Behaviors
(Extensive Experience)
Directs the implementation of service standards to ensure quality-focused delivery of services.
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Level 5 Behaviors
(Mastery)
Designs end-to-end customer-driven solutions to deliver high quality services and customer satisfaction.
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Skill definition-Offering hands-on assistance and solutions to end-users in addressing and troubleshooting technical issues.
Level 1 Behaviors
(General Familiarity)
Describes the difference between the three levels of technical support.
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Level 2 Behaviors
(Light Experience)
Follows standard procedures in providing technical support and escalations.
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Level 3 Behaviors
(Moderate Experience)
Delivers tier II support services to resolve and diagnose complex technical problems.
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Level 4 Behaviors
(Extensive Experience)
Facilitates training to employees on the development and delivery of standard technical assistance.
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Level 5 Behaviors
(Mastery)
Creates a monitoring system to evaluate technical support metrics and maximize customer support.
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9 soft skills or competencies (core competencies) for Technical Solution Consultant II
Skill definition-Questioning, analyzing and evaluating various alternatives and situations to draw a rational conclusion independently.
Level 1 Behaviors
(General Familiarity)
Lists the methods, principles, and tools for practicing critical thinking.
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Level 2 Behaviors
(Light Experience)
Follows the "Who, What, When, Where, Why, How" model to ask critical questions.
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Level 3 Behaviors
(Moderate Experience)
Verifies the accuracy and quality of evidence and argumentation.
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Level 4 Behaviors
(Extensive Experience)
Predicts the potential impact of future decisions.
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Level 5 Behaviors
(Mastery)
Shares experiences on how to develop critical thinking and analysis-synthesis of thinking.
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Skill definition-The ability and process of implementing new ideas and initiatives to improve organizational performance.
Level 1 Behaviors
(General Familiarity)
Names our key stakeholders from a business value chain perspective.
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Level 2 Behaviors
(Light Experience)
Supports the planning, implementation, and management of training programs that foster process improvements.
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Level 3 Behaviors
(Moderate Experience)
Participates in the redesign of organizational structures to reflect business priorities.
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Level 4 Behaviors
(Extensive Experience)
Trains others on various business and operation topics.
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Level 5 Behaviors
(Mastery)
Forecasts the short-term and long-term impact of various business cases on P&L performance.
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Summary of Technical Solution Consultant II skills and competencies
There are 1 hard skills for Technical Solution Consultant II, Cost Estimation.
8 general skills for Technical Solution Consultant II, Service Delivery, Technical Support, Training Solution Development, etc.
9 soft skills for Technical Solution Consultant II, Critical Thinking, Innovation, Attention to Detail, etc.
While the list totals 18 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a Technical Solution Consultant II, he or she needs to be proficient in Critical Thinking, be proficient in Innovation, and be proficient in Attention to Detail.