1 hard skill or competency (industry competency) for Technical Solution Consultant II
Skill definition-Forecasting costs and resources to complete a project within a defined scope.
Level 1 Behaviors
(General Familiarity)
Explains the basic processes and methods of estimating project cost.
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Level 2 Behaviors
(Light Experience)
Selects appropriate cost-estimating tools to track project budgets in real-time.
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Level 3 Behaviors
(Moderate Experience)
Utilizes various computer-based software systems to perform cost estimation.
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Level 4 Behaviors
(Extensive Experience)
Recommends overall improvements to cost estimating procedures to reduce future discrepancies.
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Level 5 Behaviors
(Mastery)
Fosters strategic partnerships with industry experts to discuss the trends and techniques in cost estimation.
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8 general skills or competencies (Job family competencies) for Technical Solution Consultant II
Skill definition-Creating and implementing innovative strategic plans and solutions to address customer concerns and needs and meet service delivery expectations.
Level 1 Behaviors
(General Familiarity)
Documents the techniques and organizational principles used to provide great service delivery.
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Level 2 Behaviors
(Light Experience)
Follows established standards and policies in delivering various business services.
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Level 3 Behaviors
(Moderate Experience)
Implements the service delivery process from start to finish to ensure meeting of customer expectations.
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Level 4 Behaviors
(Extensive Experience)
Leverages our resources in driving efficient and cost-effective delivery of services.
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Level 5 Behaviors
(Mastery)
Establishes performance criteria to measure and optimize the effectiveness of service delivery.
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Skill definition-Offering hands-on assistance and solutions to end-users in addressing and troubleshooting technical issues.
Level 1 Behaviors
(General Familiarity)
Cites the advantages of technical support solutions in customer service.
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Level 2 Behaviors
(Light Experience)
Collects and reports usability feedback from customers to help improve technical support processes.
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Level 3 Behaviors
(Moderate Experience)
Contributes to the improvement of technical support process to enhance customer service.
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Level 4 Behaviors
(Extensive Experience)
Develops action plans to address deficiencies regarding technical support.
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Level 5 Behaviors
(Mastery)
Champions the adaption of new technology and methodologies to increase technical support efficiency.
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9 soft skills or competencies (core competencies) for Technical Solution Consultant II
Skill definition-Questioning, analyzing and evaluating various alternatives and situations to draw a rational conclusion independently.
Level 1 Behaviors
(General Familiarity)
Defines critical thinking in terms of its importance to the business.
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Level 2 Behaviors
(Light Experience)
Analyzes relevant data, information, and evidence to create meaningful recommendations.
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Level 3 Behaviors
(Moderate Experience)
Raises thoughtful questions that help formulate appropriate conclusions.
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Level 4 Behaviors
(Extensive Experience)
Coaches others to improve decision-making skills in business scenarios.
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Level 5 Behaviors
(Mastery)
Champions adoption of advanced problem-solving tools and methods.
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Skill definition-The ability and process of implementing new ideas and initiatives to improve organizational performance.
Level 1 Behaviors
(General Familiarity)
Describes how our business makes money and our key business objectives.
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Level 2 Behaviors
(Light Experience)
Assists in designing business models and operating plans.
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Level 3 Behaviors
(Moderate Experience)
Analyses the business impact of demographic changes; suggests effective responses.
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Level 4 Behaviors
(Extensive Experience)
Consults on the selection and adjustment of the go-to-market strategy.
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Level 5 Behaviors
(Mastery)
Builds a conceptual model to ensure a continuous increase of business sense within our business.
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Summary of Technical Solution Consultant II skills and competencies
There are 1 hard skills for Technical Solution Consultant II, Cost Estimation.
8 general skills for Technical Solution Consultant II, Service Delivery, Technical Support, Training Solution Development, etc.
9 soft skills for Technical Solution Consultant II, Critical Thinking, Innovation, Attention to Detail, etc.
While the list totals 18 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a Technical Solution Consultant II, he or she needs to be proficient in Critical Thinking, be proficient in Innovation, and be proficient in Attention to Detail.