Skills & Competencies for Technical Solution Consulting Senior Manager

Technical Solution Consulting Senior Manager job profile

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JOB SUMMARY for Technical Solution Consulting Senior Manager

Manages all solutions support activities, including the pre-sales scoping process and the post-sales design and implementation activities for complex technical products.

JOB RESPONSIBILITIES for Technical Solution Consulting Senior Manager

Oversees sales demo preparation and delivery and facilitates technical requirements gathering sessions. Ensures the review of customer technical specifications is accurate and provides solid recommendations of specific products or services. Leads the planning and design of product configuration, custom solutions, enhancements, or upgrades and directs the delivery of problem resolution, repairs, or workarounds. May deliver technical product training or information sessions to customers and internal audiences.

Technical Solution Consulting Senior Manager SALARY RANGE

BASE 50%
$182,751
TOTAL 50%
$203,306
Job Level
M03
Job Code
EN04100096
Education/Degree
Bachelor's Degree
Reports To
Director

Technical Solution Consulting Senior Manager Skills and Competencies List

Proficiency Levels and Behavioural Indicators
Salary.com identifies five increasing levels of proficiency for each skill/competency. Some jobs require only a relatively low level of proficiency in each skill/competency, while other jobs will require a more advanced level of proficiency in the same skill/competency. These levels rate the degree of proficiency (skill level, expertise) we expect the incumbent to perform in the given skill/competency for the given job. Note that we intentionally do not associate timeframes or years of experience in performing the skill/competency because that can be misleading. Proficiency levels identify what the incumbent knows and can do rather than how long they have been doing it. Also, note that the proficiency levels are cumulative, e.g., a level 4 proficiency implies the ability to perform all the behaviors at the lower levels.
Check each Technical Solution Consulting Senior Manager skill and competencie below to view definitions.
INDUSTRY COMPETENCIES JOB FAMILY COMPETENCIES CORE COMPETENCIES
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1 hard skill or competency (industry competency) for Technical Solution Consulting Senior Manager

1 Industry Competency – Cost Estimation
Proficiency Level -4
Skill definition-Forecasting costs and resources to complete a project within a defined scope.
Level 1 Behaviors
(General Familiarity)
Cites the characteristics and types of cost estimates in engineering projects.
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Level 2 Behaviors
(Light Experience)
Applies project cost estimation techniques to calculate expected costs.
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Level 3 Behaviors
(Moderate Experience)
Analyzes completed projects to compare estimated costs to determine any discrepancies.
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Level 4 Behaviors
(Extensive Experience)
Collaborates with contractors in setting up reporting systems to improve the organization's cost estimation process.
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Level 5 Behaviors
(Mastery)
Builds modern cost estimation tools and technologies based on performance attributes.
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3 Technical Solution Consulting Senior Manager - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - Technical Solution Consulting Senior Manager
Proficiency Level - 4
5 Competency for - Technical Solution Consulting Senior Manager
Proficiency Level - 5

7 general skills or competencies (Job family competencies) for Technical Solution Consulting Senior Manager

1 Job Family Competencies – Service Delivery
Proficiency Level -4
Skill definition-Creating and implementing innovative strategic plans and solutions to address customer concerns and needs and meet service delivery expectations.
Level 1 Behaviors
(General Familiarity)
Cites examples of constraints and benefits in service delivery.
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Level 2 Behaviors
(Light Experience)
Applies various communication styles in providing our services to customers.
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Level 3 Behaviors
(Moderate Experience)
Communicates with any disgruntled customers to win back their trust and business.
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Level 4 Behaviors
(Extensive Experience)
Creates innovative strategies to address reliability issues and optimize service delivery process.
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Level 5 Behaviors
(Mastery)
Conceptualizes effective staffing and scheduling patterns to uphold our quality of service delivery.
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2 Job Family Competencies – Technical Support
Proficiency Level -3
Skill definition-Offering hands-on assistance and solutions to end-users in addressing and troubleshooting technical issues.
Level 1 Behaviors
(General Familiarity)
Cites the advantages of technical support solutions in customer service.
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Level 2 Behaviors
(Light Experience)
Collects and reports usability feedback from customers to help improve technical support processes.
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Level 3 Behaviors
(Moderate Experience)
Contributes to the improvement of technical support process to enhance customer service.
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Level 4 Behaviors
(Extensive Experience)
Develops action plans to address deficiencies regarding technical support.
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Level 5 Behaviors
(Mastery)
Champions the adaption of new technology and methodologies to increase technical support efficiency.
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3 Technical Solution Consulting Senior Manager - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - Technical Solution Consulting Senior Manager
Proficiency Level - 4
5 Competency for - Technical Solution Consulting Senior Manager
Proficiency Level - 5

13 soft skills or competencies (core competencies) for Technical Solution Consulting Senior Manager

1 Core Competencies – Budgeting
Proficiency Level -3
Skill definition-Applying specific policies, tools and practices to plan and prepare projected revenues, expenses, cash flows, and capital expenditures.
Level 1 Behaviors
(General Familiarity)
Describes the procedures for capital and expense allocation and budgeting.
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Level 2 Behaviors
(Light Experience)
Gathers financial data to help support management in budgeting analysis and forecasting.
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Level 3 Behaviors
(Moderate Experience)
Prepares and reviews the annual budgeting process to ensure effective and efficient budgeting.
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Level 4 Behaviors
(Extensive Experience)
Evaluates past decisions on budgetary considerations to improve the budgeting process.
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Level 5 Behaviors
(Mastery)
Establishes operating procedures to guide the consistency and repeatability of our budgeting processes.
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2 Core Competencies – Planning and Organizing
Proficiency Level -4
Skill definition-Managing and prioritizing resources and workloads by creating well-organized plans to attain organizational goals and objectives.
Level 1 Behaviors
(General Familiarity)
Documents best practices in planning and organizing work to address important tasks.
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Level 2 Behaviors
(Light Experience)
Discusses the positive and negative outcomes of planning and organization in the workplace.
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Level 3 Behaviors
(Moderate Experience)
Helps set up new practices to anticipate and address the needs of planning and organization initiatives.
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Level 4 Behaviors
(Extensive Experience)
Facilitates the adoption of advanced tools to streamline the process of planning and organization.
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Level 5 Behaviors
(Mastery)
Develops best practices in planning and organizing activities to improve organizational efficiency.
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3 Technical Solution Consulting Senior Manager - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - Technical Solution Consulting Senior Manager
Proficiency Level - 4
5 Competency for - Technical Solution Consulting Senior Manager
Proficiency Level - 5

Summary of Technical Solution Consulting Senior Manager skills and competencies

There are 1 hard skills for Technical Solution Consulting Senior Manager, Cost Estimation.
7 general skills for Technical Solution Consulting Senior Manager, Service Delivery, Technical Support, Training Solution Development, etc.
13 soft skills for Technical Solution Consulting Senior Manager, Budgeting, Planning and Organizing, Prioritization, etc.
While the list totals 21 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a Technical Solution Consulting Senior Manager, he or she needs to be skilled in Budgeting, be skilled in Planning and Organizing, and be skilled in Prioritization.

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