7 hard skills or competencies (industry competencies) for Telecommunications Engineering Technician I
Skill definition-Identifying and analyzing the causes of issues to reduce recurrence using problem-solving techniques.
Level 1 Behaviors
(General Familiarity)
Explains the significant steps and processes for conducting root cause analysis.
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Level 2 Behaviors
(Light Experience)
Follows best practices and data-gathering techniques for an effective root cause analysis.
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Level 3 Behaviors
(Moderate Experience)
Initiates test incident report for machine breakdown and proposes corrective action plans if required.
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Level 4 Behaviors
(Extensive Experience)
Leads and mentors cross-functional teams with the implementation of appropriate root cause analysis techniques.
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Level 5 Behaviors
(Mastery)
Develops simulation or engineering methodologies with a structured problem-solving approach.
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Skill definition-Evaluating the performance of electrical components to optimize electrical systems.
Level 1 Behaviors
(General Familiarity)
Explains the importance of electrical inspection and testing in engineering.
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Level 2 Behaviors
(Light Experience)
Documents electrical testing results and reports to management for analysis.
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Level 3 Behaviors
(Moderate Experience)
Operates different electrical testing equipment to determine the types of electrical malfunctions.
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Level 4 Behaviors
(Extensive Experience)
Manages multiple technical teams in the development of improved electrical testing methods.
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Level 5 Behaviors
(Mastery)
Establishes standard testing procedures to determine a product's electrical characteristics and performance.
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1 general skill or competency (Job family competency) for Telecommunications Engineering Technician I
Skill definition-Maintaining and ensuring that the network is constantly running at peak performance.
Level 1 Behaviors
(General Familiarity)
Describes the basic concepts and principles of network support in our workplace.
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Level 2 Behaviors
(Light Experience)
Collects and analyzes data and electronic test information to support networks.
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Level 3 Behaviors
(Moderate Experience)
Handles desk-side, phone, and email support to identify, evaluate, and solve end-user problems.
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Level 4 Behaviors
(Extensive Experience)
Leads a team in diagnosing and resolving issues with the network end-user application.
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Level 5 Behaviors
(Mastery)
Champions the automation of IT corrective actions for network edge devices to minimize onsite maintenance support actions.
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6 soft skills or competencies (core competencies) for Telecommunications Engineering Technician I
Skill definition-A set of written instructions that describes the step-by-step activities to complete tasks in compliance with business standards and industry regulations.
Level 1 Behaviors
(General Familiarity)
Discusses the considerations and concerns on applying SOP for the first time.
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Level 2 Behaviors
(Light Experience)
Documents the SOP drafts and outlines for final approval.
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Level 3 Behaviors
(Moderate Experience)
Implements the use of SOP throughout our business to drive efficiency.
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Level 4 Behaviors
(Extensive Experience)
Enhances the SOP management system to improve efficiency and user experience.
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Level 5 Behaviors
(Mastery)
Designs a Standard Operating Procedure (SOP) strategy to align with our business objectives.
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Skill definition-Executing and completing a task with a high level of accuracy.
Level 1 Behaviors
(General Familiarity)
Identifies the procedures for making sure that results are mistake-free.
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Level 2 Behaviors
(Light Experience)
Processes limited amounts of detailed information with reasonable accuracy.
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Level 3 Behaviors
(Moderate Experience)
Processes large quantities of detailed information with high levels of accuracy.
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Level 4 Behaviors
(Extensive Experience)
Designs systems to help the team organize and track details and project progress.
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Level 5 Behaviors
(Mastery)
Develops best practices for identifying and correcting errors, oversights, and omissions.
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Summary of Telecommunications Engineering Technician I skills and competencies
There are 7 hard skills for Telecommunications Engineering Technician I, Root Cause Analysis, Electrical Testing, Electronics Engineering, etc.
1 general skills for Telecommunications Engineering Technician I, Network Support.
6 soft skills for Telecommunications Engineering Technician I, Standard Operating Procedures (SOP), Attention to Detail, Time Management, etc.
While the list totals 14 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a Telecommunications Engineering Technician I, he or she needs to be proficient in Standard Operating Procedures (SOP), be proficient in Attention to Detail, and be proficient in Time Management.