Skills & Competencies for Registered Nurse - Phone Triage
Registered Nurse - Phone Triage job profile
Book a Demo and Receive a Sample Job ProfileJOB SUMMARY for Registered Nurse - Phone Triage
Provides professional nursing triage services and health advice to patients over the phone.
JOB RESPONSIBILITIES for Registered Nurse - Phone Triage
Performs a detailed evaluation of patient symptoms and provides appropriate medical advice on treating symptoms and/or recommendations for escalating treatment. Follows established procedures and protocols, and documents calls as required.
Registered Nurse - Phone Triage SALARY RANGE
BASE 50%
$86,606
TOTAL 50%
$87,771
Job Level
PZ0
Job Code
HC07000420
Education/Degree
Bachelor's Degree
Reports To
Manager or Head of a Unit/Department
Registered Nurse - Phone Triage Skills and Competencies List
12 general skills or competencies (Job family competencies) for Registered Nurse - Phone Triage
1
Job Family Competencies –
Quality Improvement
Proficiency Level -2
Level 1 Behaviors
(General Familiarity)
Follows methods, standards, and cost analysis systems to promote quality improvement.
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Level 2 Behaviors
(Light Experience)
Suggests needed changes in the existing process to correct and/or eliminate quality issues.
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Level 3 Behaviors
(Moderate Experience)
Partners with the senior management in developing continuous improvement plans to drive excellence.
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Level 4 Behaviors
(Extensive Experience)
Oversees the identification of process improvement opportunities to achieve quality targets.
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Level 5 Behaviors
(Mastery)
Establishes an effective quality management system to identify opportunities for improvement.
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2
Job Family Competencies –
Case Management
Proficiency Level -2
Level 1 Behaviors
(General Familiarity)
Explains the differences between the brokerage, strengths-based, and clinical case management models.
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Level 2 Behaviors
(Light Experience)
Schedules patients’ medical appointments and conducts follow-ups to ensure they attended their consultations.
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Level 3 Behaviors
(Moderate Experience)
Provides a customized care plan to clients based on their medical history and current financial and living situation.
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Level 4 Behaviors
(Extensive Experience)
Partners with healthcare and human services providers to increase client satisfaction and promote cost-effectiveness.
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Level 5 Behaviors
(Mastery)
Redefines ineffectual case management programs to deliver high-quality healthcare services and attain client objectives.
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3
Registered Nurse - Phone Triage
- Skill and Competency
Proficiency Level - 3
4
Skill and Competency -
Registered Nurse - Phone Triage
Proficiency Level - 4
5
Competency for -
Registered Nurse - Phone Triage
Proficiency Level - 5
6 soft skills or competencies (core competencies) for Registered Nurse - Phone Triage
1
Core Competencies –
Attention to Detail
Proficiency Level -3
Level 1 Behaviors
(General Familiarity)
Lists best practices and tools to maintain high accuracy and thoroughness in the workplace.
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Level 2 Behaviors
(Light Experience)
Uses checklists to ensure that information goes out error-free.
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Level 3 Behaviors
(Moderate Experience)
Sets up processes to ensure delivery of high-quality work.
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Level 4 Behaviors
(Extensive Experience)
Employs techniques for motivating personnel to meet or exceed accuracy goals.
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Level 5 Behaviors
(Mastery)
Leads the creation of tools for enhancing and assuring accuracy.
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2
Core Competencies –
Time Management
Proficiency Level -3
Level 1 Behaviors
(General Familiarity)
Explains the importance of time management in driving the overall productivity of our business.
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Level 2 Behaviors
(Light Experience)
Employs the 80-20 rule to avoid perfectionism and minimize time-wasting.
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Level 3 Behaviors
(Moderate Experience)
Utilizes departmental tools and best practices to organize tasks effectively and productively.
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Level 4 Behaviors
(Extensive Experience)
Manages teams in streamlining work-related tasks to prioritize highest value tasks firsts.
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Level 5 Behaviors
(Mastery)
Leads transformational changes to work plans to drive the proper utilization of time and resources.
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3
Registered Nurse - Phone Triage
- Skill and Competency
Proficiency Level - 3
4
Skill and Competency -
Registered Nurse - Phone Triage
Proficiency Level - 4
5
Competency for -
Registered Nurse - Phone Triage
Proficiency Level - 5
Summary of Registered Nurse - Phone Triage skills and competencies
There are 0 hard skills for Registered Nurse - Phone Triage.
12 general skills for Registered Nurse - Phone Triage, Quality Improvement, Case Management, Patient Rights, etc.
6 soft skills for Registered Nurse - Phone Triage, Attention to Detail, Time Management, Flexibility, etc.
While the list totals 18 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a Registered Nurse - Phone Triage, he or she needs to be skilled in Attention to Detail, be skilled in Time Management, and be skilled in Flexibility.
12 general skills for Registered Nurse - Phone Triage, Quality Improvement, Case Management, Patient Rights, etc.
6 soft skills for Registered Nurse - Phone Triage, Attention to Detail, Time Management, Flexibility, etc.
While the list totals 18 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a Registered Nurse - Phone Triage, he or she needs to be skilled in Attention to Detail, be skilled in Time Management, and be skilled in Flexibility.
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