Skills & Competencies for EAP Coordinator I

EAP Coordinator I job profile

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JOB SUMMARY for EAP Coordinator I

Coordinates and implements an organization's Employee Assistance Program (EAP).

JOB RESPONSIBILITIES for EAP Coordinator I

Serves as a knowledgeable resource for employees seeking information and guidance on mental health and wellness topics. Conducts confidential assessments to determine the needs of employees seeking assistance. Provides short-term counseling and support services to employees and provides referrals to external resources when necessary. Maintains accurate and confidential records of EAP services provided, ensuring compliance with privacy laws and regulations.

EAP Coordinator I SALARY RANGE

BASE 50%
$55,065
TOTAL 50%
$55,065
Job Level
P01
Job Code
HR09200472
Education/Degree
Bachelor's Degree
Reports To
Manager

EAP Coordinator I Skills and Competencies List

Proficiency Levels and Behavioural Indicators
Salary.com identifies five increasing levels of proficiency for each skill/competency. Some jobs require only a relatively low level of proficiency in each skill/competency, while other jobs will require a more advanced level of proficiency in the same skill/competency. These levels rate the degree of proficiency (skill level, expertise) we expect the incumbent to perform in the given skill/competency for the given job. Note that we intentionally do not associate timeframes or years of experience in performing the skill/competency because that can be misleading. Proficiency levels identify what the incumbent knows and can do rather than how long they have been doing it. Also, note that the proficiency levels are cumulative, e.g., a level 4 proficiency implies the ability to perform all the behaviors at the lower levels.
Check each EAP Coordinator I skill and competencie below to view definitions.
JOB FAMILY COMPETENCIES CORE COMPETENCIES
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6 general skills or competencies (Job family competencies) for EAP Coordinator I

1 Job Family Competencies – Diversity and Inclusion
Proficiency Level -2
Skill definition-Developing and promoting acquaintance, empowerment, and integration of each unique individual to create a productive and safe working environment.
Level 1 Behaviors
(General Familiarity)
Describes the best practices in diversity and inclusion to dismantle institutional and personal bias.
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Level 2 Behaviors
(Light Experience)
Assists in promoting diversity and inclusion to create healthy workplace environments.
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Level 3 Behaviors
(Moderate Experience)
Executes cultural programs and processes to maximize organizational diversity and inclusion goals.
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Level 4 Behaviors
(Extensive Experience)
Expands initiatives to reinforce a commitment to diversity and inclusion across our organization.
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Level 5 Behaviors
(Mastery)
Builds strategic partnerships across our organization to establish diversity and inclusion programs.
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2 Job Family Competencies – Employee Assistance Programs
Proficiency Level -3
Skill definition-Assisting employees with work-related problems that may impact their job performance, health, mental and emotional well-being.
Level 1 Behaviors
(General Familiarity)
Cites examples of basic issues encountered in conducting employee assistance programs.
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Level 2 Behaviors
(Light Experience)
Applies essential principles and methods in providing employee assistance programs.
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Level 3 Behaviors
(Moderate Experience)
Administers employee assistance programs to ensure staff participation in improving employee productivity.
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Level 4 Behaviors
(Extensive Experience)
Facilitates training to staff on developing employee assistance programs to ensure workplace effectiveness.
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Level 5 Behaviors
(Mastery)
Creates new strategies in employee assistance programs to meet our needs and retain valued employees.
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3 EAP Coordinator I - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - EAP Coordinator I
Proficiency Level - 4
5 Competency for - EAP Coordinator I
Proficiency Level - 5

6 soft skills or competencies (core competencies) for EAP Coordinator I

1 Core Competencies – Honesty And Integrity
Proficiency Level -3
Skill definition-Behaving ethically while adhering to the standards, values, and rules consistent with one's environment and culture.
Level 1 Behaviors
(General Familiarity)
Describes our business's core values and codes of conduct.
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Level 2 Behaviors
(Light Experience)
Admits mistakes and takes action to fix them.
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Level 3 Behaviors
(Moderate Experience)
Acknowledges coworkers’ success when it is merited.
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Level 4 Behaviors
(Extensive Experience)
Challenges influential stakeholders to act on organizational values and ethics.
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Level 5 Behaviors
(Mastery)
Creates business continuity solutions for serious breaches in public trust.
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2 Core Competencies – Confidentiality
Proficiency Level -3
Skill definition-The process of and obligation to apply and enforce rules and practices that ensure that specific types of information are accessible only to those authorized to use it.
Level 1 Behaviors
(General Familiarity)
Describes the potential consequences of inappropriate disclosure.
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Level 2 Behaviors
(Light Experience)
Compiles internal and external data to support the generation and modification of policies and rules on confidentiality.
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Level 3 Behaviors
(Moderate Experience)
Analyses breaches in confidentiality and suggests measures of remediation.
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Level 4 Behaviors
(Extensive Experience)
Advises on the application of confidentiality rules into business and operation activities.
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Level 5 Behaviors
(Mastery)
Advocates for the application of advanced tools to enhance information security management.
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3 EAP Coordinator I - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - EAP Coordinator I
Proficiency Level - 4
5 Competency for - EAP Coordinator I
Proficiency Level - 5

Summary of EAP Coordinator I skills and competencies

There are 0 hard skills for EAP Coordinator I..
6 general skills for EAP Coordinator I, Diversity and Inclusion, Employee Assistance Programs, Employee Counselling, etc.
6 soft skills for EAP Coordinator I, Honesty And Integrity, Confidentiality, Effective Communication, etc.
While the list totals 12 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a EAP Coordinator I, he or she needs to be skilled in Honesty And Integrity, be skilled in Confidentiality, and be skilled in Effective Communication.

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