Skills & Competencies for EAP Coordinator I

EAP Coordinator I job profile

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JOB SUMMARY for EAP Coordinator I

Coordinates and implements an organization's Employee Assistance Program (EAP).

JOB RESPONSIBILITIES for EAP Coordinator I

Serves as a knowledgeable resource for employees seeking information and guidance on mental health and wellness topics. Conducts confidential assessments to determine the needs of employees seeking assistance. Provides short-term counseling and support services to employees and provides referrals to external resources when necessary. Maintains accurate and confidential records of EAP services provided, ensuring compliance with privacy laws and regulations.

EAP Coordinator I SALARY RANGE

BASE 50%
$55,065
TOTAL 50%
$55,065
Job Level
P01
Job Code
HR09200472
Education/Degree
Bachelor's Degree
Reports To
Manager

EAP Coordinator I Skills and Competencies List

Proficiency Levels and Behavioural Indicators
Salary.com identifies five increasing levels of proficiency for each skill/competency. Some jobs require only a relatively low level of proficiency in each skill/competency, while other jobs will require a more advanced level of proficiency in the same skill/competency. These levels rate the degree of proficiency (skill level, expertise) we expect the incumbent to perform in the given skill/competency for the given job. Note that we intentionally do not associate timeframes or years of experience in performing the skill/competency because that can be misleading. Proficiency levels identify what the incumbent knows and can do rather than how long they have been doing it. Also, note that the proficiency levels are cumulative, e.g., a level 4 proficiency implies the ability to perform all the behaviors at the lower levels.
Check each EAP Coordinator I skill and competencie below to view definitions.
JOB FAMILY COMPETENCIES CORE COMPETENCIES
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6 general skills or competencies (Job family competencies) for EAP Coordinator I

1 Job Family Competencies – Diversity and Inclusion
Proficiency Level -2
Skill definition-Developing and promoting acquaintance, empowerment, and integration of each unique individual to create a productive and safe working environment.
Level 1 Behaviors
(General Familiarity)
Lists the fundamentals of diversity and inclusion for cultivating a collaborative workplace.
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Level 2 Behaviors
(Light Experience)
Supports diversity and inclusion initiatives in fostering differences and values inclusion.
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Level 3 Behaviors
(Moderate Experience)
Works with diversity and inclusion teams to ensure group productivity and drive cultural initiatives.
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Level 4 Behaviors
(Extensive Experience)
Recommends solutions and delivery methods to optimize diversity and inclusion program execution.
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Level 5 Behaviors
(Mastery)
Leads the engagement of diverse perspectives to enrich a diverse and inclusive working environment.
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2 Job Family Competencies – Employee Assistance Programs
Proficiency Level -3
Skill definition-Assisting employees with work-related problems that may impact their job performance, health, mental and emotional well-being.
Level 1 Behaviors
(General Familiarity)
Explains the importance of employee assistance programs in human resources administration.
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Level 2 Behaviors
(Light Experience)
Assists various departments in responding to service requests on employee assistance programs.
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Level 3 Behaviors
(Moderate Experience)
Communicates the availability of employee assistance programs to support our employees in dealing with work stress.
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Level 4 Behaviors
(Extensive Experience)
Integrates employee assistance programs to ensure compliance, promote quality, and minimize company losses.
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Level 5 Behaviors
(Mastery)
Develops employee assistance program plans to resolve performance issues in our organization.
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3 EAP Coordinator I - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - EAP Coordinator I
Proficiency Level - 4
5 Competency for - EAP Coordinator I
Proficiency Level - 5

6 soft skills or competencies (core competencies) for EAP Coordinator I

1 Core Competencies – Honesty And Integrity
Proficiency Level -3
Skill definition-Behaving ethically while adhering to the standards, values, and rules consistent with one's environment and culture.
Level 1 Behaviors
(General Familiarity)
Describes typical examples of ethical and unethical behaviors inside and outside the office.
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Level 2 Behaviors
(Light Experience)
Conducts one's responsibilities according to operating values and processes.
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Level 3 Behaviors
(Moderate Experience)
Communicates organizational ethics, values, and codes of conduct to others.
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Level 4 Behaviors
(Extensive Experience)
Coaches others to behave based on accepted business and ethical codes.
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Level 5 Behaviors
(Mastery)
Establishes standards and programs to drive a continuous improvement in honesty and integrity.
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2 Core Competencies – Confidentiality
Proficiency Level -3
Skill definition-The process of and obligation to apply and enforce rules and practices that ensure that specific types of information are accessible only to those authorized to use it.
Level 1 Behaviors
(General Familiarity)
Discusses the challenges and issues in keeping information confidential.
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Level 2 Behaviors
(Light Experience)
Deals with situations and information requiring confidentiality with strict adherence to guidelines.
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Level 3 Behaviors
(Moderate Experience)
Develops functional policies and processes in handling confidentiality.
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Level 4 Behaviors
(Extensive Experience)
Collaborates with cross-functional teams to implement technical tools for better information protection.
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Level 5 Behaviors
(Mastery)
Develops and oversees policies and processes to maintain confidentiality throughout our business.
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3 EAP Coordinator I - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - EAP Coordinator I
Proficiency Level - 4
5 Competency for - EAP Coordinator I
Proficiency Level - 5

Summary of EAP Coordinator I skills and competencies

There are 0 hard skills for EAP Coordinator I..
6 general skills for EAP Coordinator I, Diversity and Inclusion, Employee Assistance Programs, Employee Counselling, etc.
6 soft skills for EAP Coordinator I, Honesty And Integrity, Confidentiality, Effective Communication, etc.
While the list totals 12 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a EAP Coordinator I, he or she needs to be skilled in Honesty And Integrity, be skilled in Confidentiality, and be skilled in Effective Communication.

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