Skills & Competencies for EAP Coordinator I

EAP Coordinator I job profile

JOB SUMMARY for EAP Coordinator I

Coordinates and implements an organization's Employee Assistance Program (EAP).

JOB RESPONSIBILITIES for EAP Coordinator I

Serves as a knowledgeable resource for employees seeking information and guidance on mental health and wellness topics. Conducts confidential assessments to determine the needs of employees seeking assistance. Provides short-term counseling and support services to employees and provides referrals to external resources when necessary. Maintains accurate and confidential records of EAP services provided, ensuring compliance with privacy laws and regulations.

EAP Coordinator I SALARY RANGE

BASE 50%
$52,182
TOTAL 50%
$52,182
Job Level
P01
Job Code
HR09200472
Education/Degree
Bachelor's Degree
Reports To
Manager

EAP Coordinator I Skills and Competencies List

Proficiency Levels and Behavioural Indicators
Salary.com identifies five increasing levels of proficiency for each skill/competency. Some jobs require only a relatively low level of proficiency in each skill/competency, while other jobs will require a more advanced level of proficiency in the same skill/competency. These levels rate the degree of proficiency (skill level, expertise) we expect the incumbent to perform in the given skill/competency for the given job. Note that we intentionally do not associate timeframes or years of experience in performing the skill/competency because that can be misleading. Proficiency levels identify what the incumbent knows and can do rather than how long they have been doing it. Also, note that the proficiency levels are cumulative, e.g., a level 4 proficiency implies the ability to perform all the behaviors at the lower levels.
Check each EAP Coordinator I skill and competencie below to view definitions.

6 general skills or competencies (Job family competencies) for EAP Coordinator I

1 Job Family Competencies – Diversity and Inclusion
Proficiency Level -2
Skill definition-Developing and promoting acquaintance, empowerment, and integration of each unique individual to create a productive and safe working environment.
Level 1 Behaviors
(General Familiarity)
Lists the fundamentals of diversity and inclusion for cultivating a collaborative workplace.
See 4 More Skill Behaviors
Level 2 Behaviors
(Light Experience)
Supports diversity and inclusion initiatives in fostering differences and values inclusion.
See 4 More Skill Behaviors
Level 3 Behaviors
(Moderate Experience)
Utilizes a diversity and inclusion framework to address employee wellness and sustainability issues.
See 4 More Skill Behaviors
Level 4 Behaviors
(Extensive Experience)
Provides consultation on teams in valuing diversity and inclusion to promote a healthy workplace.
See 4 More Skill Behaviors
Level 5 Behaviors
(Mastery)
Establishes communication channels to meet different needs for diversity and inclusion initiatives.
See 4 More Skill Behaviors
2 Job Family Competencies – Employee Assistance Programs
Proficiency Level -3
Skill definition-Assisting employees with work-related problems that may impact their job performance, health, mental and emotional well-being.
Level 1 Behaviors
(General Familiarity)
Names the basic tools for conducting employee assistance programs in our workplace.
See 4 More Skill Behaviors
Level 2 Behaviors
(Light Experience)
Supports the administration of employee assistance programs to help employees in work-life balance.
See 4 More Skill Behaviors
Level 3 Behaviors
(Moderate Experience)
Reviews employee assistance programs to help staff in managing performance challenges.
See 4 More Skill Behaviors
Level 4 Behaviors
(Extensive Experience)
Proposes modifications to employee assistance programs to meet employee intervention goals.
See 4 More Skill Behaviors
Level 5 Behaviors
(Mastery)
Monitors the efficiency of employee assistance programs to ensure effective delivery of our program.
See 4 More Skill Behaviors
3 EAP Coordinator I - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - EAP Coordinator I
Proficiency Level - 4
5 Competency for - EAP Coordinator I
Proficiency Level - 5

6 soft skills or competencies (core competencies) for EAP Coordinator I

1 Core Competencies – Honesty And Integrity
Proficiency Level -3
Skill definition-Behaving ethically while adhering to the standards, values, and rules consistent with one's environment and culture.
Level 1 Behaviors
(General Familiarity)
Recounts real examples of honesty and integrity demonstrated in our business.
See 4 More Skill Behaviors
Level 2 Behaviors
(Light Experience)
Informs internal and external stakeholders honestly about potential risks and issues.
See 4 More Skill Behaviors
Level 3 Behaviors
(Moderate Experience)
Takes prompt and effective action to deal with unprofessional or unethical behavior.
See 4 More Skill Behaviors
Level 4 Behaviors
(Extensive Experience)
Recommends changes to business practices and policies to promote integrity and transparency further.
See 4 More Skill Behaviors
Level 5 Behaviors
(Mastery)
Mediates ethical disputes and allegations of misconduct promptly.
See 4 More Skill Behaviors
2 Core Competencies – Confidentiality
Proficiency Level -3
Skill definition-The process of and obligation to apply and enforce rules and practices that ensure that specific types of information are accessible only to those authorized to use it.
Level 1 Behaviors
(General Familiarity)
Names different types of confidential information in the workplace.
See 4 More Skill Behaviors
Level 2 Behaviors
(Light Experience)
Utilizes available tools and systems to manage confidential information.
See 4 More Skill Behaviors
Level 3 Behaviors
(Moderate Experience)
Works with management and experts to address the breach of confidential information.
See 4 More Skill Behaviors
Level 4 Behaviors
(Extensive Experience)
Investigates any severe breach of confidentiality; drives system and process improvement.
See 4 More Skill Behaviors
Level 5 Behaviors
(Mastery)
Keeps current on industry regulations and legal issues concerning confidentiality.
See 4 More Skill Behaviors
3 EAP Coordinator I - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - EAP Coordinator I
Proficiency Level - 4
5 Competency for - EAP Coordinator I
Proficiency Level - 5

Summary of EAP Coordinator I skills and competencies

There are 0 hard skills for EAP Coordinator I.
6 general skills for EAP Coordinator I, Diversity and Inclusion, Employee Assistance Programs, Employee Counselling, etc.
6 soft skills for EAP Coordinator I, Honesty And Integrity, Confidentiality, Effective Communication, etc.
While the list totals 12 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a EAP Coordinator I, he or she needs to be skilled in Honesty And Integrity, be skilled in Confidentiality, and be skilled in Effective Communication.

It's Easy to Get Started

Get the precision you need to assess, hire, and develop top talent with skills and competencies – see how with a personalized demo.