Skills & Competencies for EAP Coordinator I

EAP Coordinator I job profile

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JOB SUMMARY for EAP Coordinator I

Coordinates and implements an organization's Employee Assistance Program (EAP).

JOB RESPONSIBILITIES for EAP Coordinator I

Serves as a knowledgeable resource for employees seeking information and guidance on mental health and wellness topics. Conducts confidential assessments to determine the needs of employees seeking assistance. Provides short-term counseling and support services to employees and provides referrals to external resources when necessary. Maintains accurate and confidential records of EAP services provided, ensuring compliance with privacy laws and regulations.

EAP Coordinator I SALARY RANGE

BASE 50%
$55,065
TOTAL 50%
$55,065
Job Level
P01
Job Code
HR09200472
Education/Degree
Bachelor's Degree
Reports To
Manager

EAP Coordinator I Skills and Competencies List

Proficiency Levels and Behavioural Indicators
Salary.com identifies five increasing levels of proficiency for each skill/competency. Some jobs require only a relatively low level of proficiency in each skill/competency, while other jobs will require a more advanced level of proficiency in the same skill/competency. These levels rate the degree of proficiency (skill level, expertise) we expect the incumbent to perform in the given skill/competency for the given job. Note that we intentionally do not associate timeframes or years of experience in performing the skill/competency because that can be misleading. Proficiency levels identify what the incumbent knows and can do rather than how long they have been doing it. Also, note that the proficiency levels are cumulative, e.g., a level 4 proficiency implies the ability to perform all the behaviors at the lower levels.
Check each EAP Coordinator I skill and competencie below to view definitions.
JOB FAMILY COMPETENCIES CORE COMPETENCIES
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6 general skills or competencies (Job family competencies) for EAP Coordinator I

1 Job Family Competencies – Diversity and Inclusion
Proficiency Level -2
Skill definition-Developing and promoting acquaintance, empowerment, and integration of each unique individual to create a productive and safe working environment.
Level 1 Behaviors
(General Familiarity)
Cites key topics and areas in diversity and inclusion to identify impacts on our workplace.
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Level 2 Behaviors
(Light Experience)
Applies diversity and inclusion principles to promote an inclusive working environment.
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Level 3 Behaviors
(Moderate Experience)
Contributes to the development of a healthy work environment that values diversity and inclusion.
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Level 4 Behaviors
(Extensive Experience)
Develops collaborative leadership approaches to promote the values of diversity and inclusion.
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Level 5 Behaviors
(Mastery)
Adapts current programs and trends in diversity and inclusion to improve organizational performance.
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2 Job Family Competencies – Employee Assistance Programs
Proficiency Level -3
Skill definition-Assisting employees with work-related problems that may impact their job performance, health, mental and emotional well-being.
Level 1 Behaviors
(General Familiarity)
Cites examples of basic issues encountered in conducting employee assistance programs.
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Level 2 Behaviors
(Light Experience)
Applies essential principles and methods in providing employee assistance programs.
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Level 3 Behaviors
(Moderate Experience)
Administers employee assistance programs to ensure staff participation in improving employee productivity.
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Level 4 Behaviors
(Extensive Experience)
Facilitates training to staff on developing employee assistance programs to ensure workplace effectiveness.
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Level 5 Behaviors
(Mastery)
Creates new strategies in employee assistance programs to meet our needs and retain valued employees.
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3 EAP Coordinator I - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - EAP Coordinator I
Proficiency Level - 4
5 Competency for - EAP Coordinator I
Proficiency Level - 5

6 soft skills or competencies (core competencies) for EAP Coordinator I

1 Core Competencies – Honesty And Integrity
Proficiency Level -3
Skill definition-Behaving ethically while adhering to the standards, values, and rules consistent with one's environment and culture.
Level 1 Behaviors
(General Familiarity)
Recounts real examples of honesty and integrity demonstrated in our business.
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Level 2 Behaviors
(Light Experience)
Informs internal and external stakeholders honestly about potential risks and issues.
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Level 3 Behaviors
(Moderate Experience)
Takes prompt and effective action to deal with unprofessional or unethical behavior.
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Level 4 Behaviors
(Extensive Experience)
Recommends changes to business practices and policies to promote integrity and transparency further.
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Level 5 Behaviors
(Mastery)
Mediates ethical disputes and allegations of misconduct promptly.
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2 Core Competencies – Confidentiality
Proficiency Level -3
Skill definition-The process of and obligation to apply and enforce rules and practices that ensure that specific types of information are accessible only to those authorized to use it.
Level 1 Behaviors
(General Familiarity)
Names different types of confidential information in the workplace.
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Level 2 Behaviors
(Light Experience)
Utilizes available tools and systems to manage confidential information.
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Level 3 Behaviors
(Moderate Experience)
Works with management and experts to address the breach of confidential information.
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Level 4 Behaviors
(Extensive Experience)
Investigates any severe breach of confidentiality; drives system and process improvement.
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Level 5 Behaviors
(Mastery)
Monitors the effectiveness of current confidentiality management systems.
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3 EAP Coordinator I - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - EAP Coordinator I
Proficiency Level - 4
5 Competency for - EAP Coordinator I
Proficiency Level - 5

Summary of EAP Coordinator I skills and competencies

There are 0 hard skills for EAP Coordinator I..
6 general skills for EAP Coordinator I, Diversity and Inclusion, Employee Assistance Programs, Employee Counselling, etc.
6 soft skills for EAP Coordinator I, Honesty And Integrity, Confidentiality, Effective Communication, etc.
While the list totals 12 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a EAP Coordinator I, he or she needs to be skilled in Honesty And Integrity, be skilled in Confidentiality, and be skilled in Effective Communication.

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