Skills & Competencies for EAP Manager
EAP Manager job profile
Book a Demo and Receive a Sample Job ProfileJOB SUMMARY for EAP Manager
Manages, designs, and implements policies and procedures relating to a company's Employee Assistance Program (EAP).
JOB RESPONSIBILITIES for EAP Manager
Ensures that inpatient and outpatient counseling and care facilities meet company standards. Provides training to management for dealing with medical and behavioral problems. Provides counseling to employees in the program. Evaluates the effectiveness of the EAP through data analysis and feedback from employees, making recommendations for improvement as needed.
EAP Manager SALARY RANGE
BASE 50%
$128,590
TOTAL 50%
$134,736
Job Level
M02
Job Code
HR09200351
Education/Degree
Bachelor's Degree
Reports To
Director
EAP Manager Skills and Competencies List
6 general skills or competencies (Job family competencies) for EAP Manager
1
Job Family Competencies –
Employee Assistance Programs
Proficiency Level -4
Level 1 Behaviors
(General Familiarity)
Cites examples of basic issues encountered in conducting employee assistance programs.
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Level 2 Behaviors
(Light Experience)
Applies essential principles and methods in providing employee assistance programs.
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Level 3 Behaviors
(Moderate Experience)
Administers employee assistance programs to ensure staff participation in improving employee productivity.
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Level 4 Behaviors
(Extensive Experience)
Facilitates training to staff on developing employee assistance programs to ensure workplace effectiveness.
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Level 5 Behaviors
(Mastery)
Creates new strategies in employee assistance programs to meet our needs and retain valued employees.
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2
Job Family Competencies –
Employee Counselling
Proficiency Level -3
Level 1 Behaviors
(General Familiarity)
Cites examples of practices and techniques used for effective employee counseling.
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Level 2 Behaviors
(Light Experience)
Applies counseling guidelines and procedures to help employees accept actual or impending changes.
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Level 3 Behaviors
(Moderate Experience)
Administers compliance with legal considerations in providing counseling support to employees.
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Level 4 Behaviors
(Extensive Experience)
Delivers training on employee counseling techniques to address work-related problems and poor performance.
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Level 5 Behaviors
(Mastery)
Advocates counseling employees to resolve issues and maintain a healthy working environment.
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3
EAP Manager
- Skill and Competency
Proficiency Level - 3
4
Skill and Competency -
EAP Manager
Proficiency Level - 4
5
Competency for -
EAP Manager
Proficiency Level - 5
10 soft skills or competencies (core competencies) for EAP Manager
1
Core Competencies –
Service Excellence
Proficiency Level -4
Level 1 Behaviors
(General Familiarity)
Describes different levels of service that exceed, meet or fall short of expectations.
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Level 2 Behaviors
(Light Experience)
Complies with service agreements entered into with customers or provides early notice of any deviations.
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Level 3 Behaviors
(Moderate Experience)
Communicates with customers to determine whether any problems remain after initial resolution and seek feedback.
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Level 4 Behaviors
(Extensive Experience)
Anticipates clients' needs and fulfills them in advance.
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Level 5 Behaviors
(Mastery)
Champions a customer-centric, service excellence culture.
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2
Core Competencies –
Planning and Organizing
Proficiency Level -4
Level 1 Behaviors
(General Familiarity)
Cites potential challenges and workplace issues in delegating tasks that may impede well coordinated work.
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Level 2 Behaviors
(Light Experience)
Assists in identifying and breaking tasks into a sequence of steps for a more organized task plan.
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Level 3 Behaviors
(Moderate Experience)
Aligns tasks and priorities with business goals and objectives.
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Level 4 Behaviors
(Extensive Experience)
Creates programs to improve planning and organization of work to achieve business objectives.
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Level 5 Behaviors
(Mastery)
Builds and designs organizational systems and planning tools to enhance overall productivity.
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3
EAP Manager
- Skill and Competency
Proficiency Level - 3
4
Skill and Competency -
EAP Manager
Proficiency Level - 4
5
Competency for -
EAP Manager
Proficiency Level - 5
Summary of EAP Manager skills and competencies
There are 0 hard skills for EAP Manager.
6 general skills for EAP Manager, Employee Assistance Programs, Employee Counselling, Employee Engagement, etc.
10 soft skills for EAP Manager, Service Excellence, Planning and Organizing, Coordination, etc.
While the list totals 16 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a EAP Manager, he or she needs to be skilled in Service Excellence, be skilled in Planning and Organizing, and be an expert in Coordination.
6 general skills for EAP Manager, Employee Assistance Programs, Employee Counselling, Employee Engagement, etc.
10 soft skills for EAP Manager, Service Excellence, Planning and Organizing, Coordination, etc.
While the list totals 16 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a EAP Manager, he or she needs to be skilled in Service Excellence, be skilled in Planning and Organizing, and be an expert in Coordination.
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