9 general skills or competencies (Job family competencies) for Employee Relations Manager
Skill definition-Promoting a seamless flow of information throughout our business to align the employees' performance with the company's objectives.
Level 1 Behaviors
(General Familiarity)
Compiles a list of issues and considerations in implementing an internal communications strategy.
See 4 More Skill Behaviors
Level 2 Behaviors
(Light Experience)
Assists in the internal communication response to crises affecting organizational perception and reputation.
See 4 More Skill Behaviors
Level 3 Behaviors
(Moderate Experience)
Deploys effective internal communication responses to concerns that affect our reputation.
See 4 More Skill Behaviors
Level 4 Behaviors
(Extensive Experience)
Demonstrates skills in leveraging internal channels to create impactful communications that drive engagement.
See 4 More Skill Behaviors
Level 5 Behaviors
(Mastery)
Creates high-quality communication channels to internal audiences within your organization.
See 4 More Skill Behaviors
Skill definition-Applying techniques and processes in examining and evaluating raw data to derive conclusions to support business decision-making.
Level 1 Behaviors
(General Familiarity)
Discusses best practices and concepts in data analytics.
See 4 More Skill Behaviors
Level 2 Behaviors
(Light Experience)
Collects data from sources to provide data analysis and insights.
See 4 More Skill Behaviors
Level 3 Behaviors
(Moderate Experience)
Makes recommendations based on findings from data analytics to report to potential clients.
See 4 More Skill Behaviors
Level 4 Behaviors
(Extensive Experience)
Communicates data analytics results to initiate insights to stakeholders and our organization.
See 4 More Skill Behaviors
Level 5 Behaviors
(Mastery)
Develops new Data Analytics methodologies and procedures to support business in decision making.
See 4 More Skill Behaviors
10 soft skills or competencies (core competencies) for Employee Relations Manager
Skill definition-Resolving all disagreements and confrontations at the individual, group, or situation level.
Level 1 Behaviors
(General Familiarity)
Explains commonly used resolution processes.
See 4 More Skill Behaviors
Level 2 Behaviors
(Light Experience)
Applies active listening skills and probing techniques to understand a conflict.
See 4 More Skill Behaviors
Level 3 Behaviors
(Moderate Experience)
Guides participants in a conflict to rethink their current views.
See 4 More Skill Behaviors
Level 4 Behaviors
(Extensive Experience)
Coaches others on the value and tactics of conflict management and how to use diplomacy.
See 4 More Skill Behaviors
Level 5 Behaviors
(Mastery)
Designs a monitoring system that supervises the effectiveness of conflict solutions.
See 4 More Skill Behaviors
Skill definition-Applying the knowledge of decision-making processes and techniques to analyze the facts to reach sensible conclusions and form objective opinions.
Level 1 Behaviors
(General Familiarity)
Describes the role of judgment in decision-making.
See 4 More Skill Behaviors
Level 2 Behaviors
(Light Experience)
Applies an appropriate method, such as tree diagrams for the decision-making process.
See 4 More Skill Behaviors
Level 3 Behaviors
(Moderate Experience)
Guides the selection of decision-making process and techniques.
See 4 More Skill Behaviors
Level 4 Behaviors
(Extensive Experience)
Coaches others to improve judgment and confidence in decision-making skills.
See 4 More Skill Behaviors
Level 5 Behaviors
(Mastery)
Analyzes and discusses alternatives with multiple stakeholders.
See 4 More Skill Behaviors
Summary of Employee Relations Manager skills and competencies
There are 0 hard skills for Employee Relations Manager.
9 general skills for Employee Relations Manager, Internal Communications, Data Analytics, Benefit Programs, etc.
10 soft skills for Employee Relations Manager, Conflict Resolution, Judgment and Decision Making, Coaching Others, etc.
While the list totals 19 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a Employee Relations Manager, he or she needs to be an expert in Conflict Resolution, be skilled in Judgment and Decision Making, and be an expert in Coaching Others.