10 general skills or competencies (Job family competencies) for Training Director
Skill definition-Creating and implementing innovative strategic plans and solutions to address customer concerns and needs and meet service delivery expectations.
Level 1 Behaviors
(General Familiarity)
Discusses the end-to-end delivery process for various services provided by the business.
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Level 2 Behaviors
(Light Experience)
Collects feedback from customers to track and ensure seamless delivery of services.
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Level 3 Behaviors
(Moderate Experience)
Evaluates the performance of teams in providing quality services to customers.
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Level 4 Behaviors
(Extensive Experience)
Guides and trains teams in maximizing operational opportunities that promote outstanding service delivery.
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Level 5 Behaviors
(Mastery)
Develops a service delivery framework that adapts to the changing industry practices of customer service.
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Skill definition-Planning, organizing, and designing learning strategies and processes to create a holistic learning environment and achieve educational goals.
Level 1 Behaviors
(General Familiarity)
Explains instructional design principles, adult learning theories, and performance-based learning.
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Level 2 Behaviors
(Light Experience)
Records and reports the issues on training designs, materials, and curriculum plans to our management.
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Level 3 Behaviors
(Moderate Experience)
Makes appropriate design enhancements and recommendations to training curriculums based on analysis.
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Level 4 Behaviors
(Extensive Experience)
Guides the team in the design, development, and implementation of our organizational curriculum.
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Level 5 Behaviors
(Mastery)
Establishes learning objectives to design an effective curriculum leveraging the principles of adult learning.
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11 soft skills or competencies (core competencies) for Training Director
Skill definition-Applying specific knowledge, skills, tools, and techniques to manage a project from initial conception to successful completion.
Level 1 Behaviors
(General Familiarity)
Identifies fundamental project management tools and methodologies.
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Level 2 Behaviors
(Light Experience)
Compares different project management methodologies and recommends appropriate approaches.
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Level 3 Behaviors
(Moderate Experience)
Documents the project's standard operating procedures and leads discussions on areas for optimization.
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Level 4 Behaviors
(Extensive Experience)
Evaluates project deliverables, stakeholder expectations, and scope to design working protocols and approaches.
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Level 5 Behaviors
(Mastery)
Fosters a sense of shared purpose within the project team.
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Skill definition-Ability to encourage, motivate, and guide individuals or teams to further enhance their performance.
Level 1 Behaviors
(General Familiarity)
Lists obstacles and challenges in coaching others.
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Level 2 Behaviors
(Light Experience)
Observes colleagues in action and offers feedback when asked.
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Level 3 Behaviors
(Moderate Experience)
Gives advice and guidance to employees to help them develop their skills and excel in their careers.
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Level 4 Behaviors
(Extensive Experience)
Provides others with the resources they need to succeed in their roles.
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Level 5 Behaviors
(Mastery)
Monitors marketplace for effective coaching strategies and techniques.
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Summary of Training Director skills and competencies
There are 0 hard skills for Training Director.
10 general skills for Training Director, Service Delivery, Curriculum Design, Leadership Development, etc.
11 soft skills for Training Director, Project Management, Coaching Others, Leadership, etc.
While the list totals 21 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a Training Director, he or she needs to be skilled in Project Management, be an expert in Coaching Others, and be an expert in Leadership.