10 general skills or competencies (Job family competencies) for Training Director
Skill definition-Creating and implementing innovative strategic plans and solutions to address customer concerns and needs and meet service delivery expectations.
Level 1 Behaviors
(General Familiarity)
Lists most commonly used tools in service delivery.
See 4 More Skill Behaviors
Level 2 Behaviors
(Light Experience)
Reports issues and negative experiences encountered by customers to improve service delivery.
See 4 More Skill Behaviors
Level 3 Behaviors
(Moderate Experience)
Prepares surveys to identify customer rating on delivered services compared to their expectations.
See 4 More Skill Behaviors
Level 4 Behaviors
(Extensive Experience)
Oversees the overall service delivery process to improve quality and maintain customer satisfaction.
See 4 More Skill Behaviors
Level 5 Behaviors
(Mastery)
Improves existing processes to streamline the delivery of top-notch services and meet customer demands.
See 4 More Skill Behaviors
Skill definition-Planning, organizing, and designing learning strategies and processes to create a holistic learning environment and achieve educational goals.
Level 1 Behaviors
(General Familiarity)
Lists basic technology features of curriculum design tools.
See 4 More Skill Behaviors
Level 2 Behaviors
(Light Experience)
Selects and applies appropriate types of curriculum design for specific educational purposes.
See 4 More Skill Behaviors
Level 3 Behaviors
(Moderate Experience)
Utilizes tools and techniques to improve instructional materials for conducting curriculum design.
See 4 More Skill Behaviors
Level 4 Behaviors
(Extensive Experience)
Provides guidelines for incorporating current technology to design quality curricula.
See 4 More Skill Behaviors
Level 5 Behaviors
(Mastery)
Stays current with recent developments and trends to innovate the curriculum design processes.
See 4 More Skill Behaviors
11 soft skills or competencies (core competencies) for Training Director
Skill definition-Applying specific knowledge, skills, tools, and techniques to manage a project from initial conception to successful completion.
Level 1 Behaviors
(General Familiarity)
Lists examples of how poor communication can impede project success and techniques to rectify this.
See 4 More Skill Behaviors
Level 2 Behaviors
(Light Experience)
Gathers the necessary data during project initiation to complete planning and project scope.
See 4 More Skill Behaviors
Level 3 Behaviors
(Moderate Experience)
Works with different teams and departments to implement organizational changes that impact the project.
See 4 More Skill Behaviors
Level 4 Behaviors
(Extensive Experience)
Trains project team through offline and online courses and reviews both during and after project completion.
See 4 More Skill Behaviors
Level 5 Behaviors
(Mastery)
Stays abreast of new technologies, tools, and industry practices that affect project management alternatives.
See 4 More Skill Behaviors
Skill definition-Ability to encourage, motivate, and guide individuals or teams to further enhance their performance.
Level 1 Behaviors
(General Familiarity)
Lists traits and characteristics of an effective coach.
See 4 More Skill Behaviors
Level 2 Behaviors
(Light Experience)
Offers suggestions for performance or process improvement in own unit.
See 4 More Skill Behaviors
Level 3 Behaviors
(Moderate Experience)
Sets clear goals and helps others develop an action plan to achieve them.
See 4 More Skill Behaviors
Level 4 Behaviors
(Extensive Experience)
Trains others on coaching strategies, techniques, and best practices.
See 4 More Skill Behaviors
Level 5 Behaviors
(Mastery)
Recognizes and rewards the success of team members.
See 4 More Skill Behaviors
Summary of Training Director skills and competencies
There are 0 hard skills for Training Director.
10 general skills for Training Director, Service Delivery, Curriculum Design, Leadership Development, etc.
11 soft skills for Training Director, Project Management, Coaching Others, Leadership, etc.
While the list totals 21 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a Training Director, he or she needs to be skilled in Project Management, be an expert in Coaching Others, and be an expert in Leadership.