1 hard skill or competency (industry competency) for Client Technologies Manager
Skill definition-Identifying and fixing operational or technical problems within a hardware device or equipment to ensure efficient performance.
Level 1 Behaviors
(General Familiarity)
Explains how to use appropriate hardware diagnostic tools for troubleshooting.
See 4 More Skill Behaviors
Level 2 Behaviors
(Light Experience)
Suggests resolution for common hardware issues to superiors.
See 4 More Skill Behaviors
Level 3 Behaviors
(Moderate Experience)
Works on hardware setups and installations, troubleshooting, and upgrades to enhance the system's performance.
See 4 More Skill Behaviors
Level 4 Behaviors
(Extensive Experience)
Manages the assembly and configuration of complex network components and related services.
See 4 More Skill Behaviors
Level 5 Behaviors
(Mastery)
Generates proactive processes to identify hardware troubleshooting steps before new product releases.
See 4 More Skill Behaviors
8 general skills or competencies (Job family competencies) for Client Technologies Manager
Skill definition-Providing responsive and relevant support to customers to address issues and problems on our products or services and ensure customer satisfaction.
Level 1 Behaviors
(General Familiarity)
Explains the key metrics used in customer support delivery.
See 4 More Skill Behaviors
Level 2 Behaviors
(Light Experience)
Informs teams on new information related to products and services.
See 4 More Skill Behaviors
Level 3 Behaviors
(Moderate Experience)
Manages customer accounts to ensure timely support and resolution of customer issues and conflicts.
See 4 More Skill Behaviors
Level 4 Behaviors
(Extensive Experience)
Sets key performance indicators to monitor and optimize the delivery of customer support.
See 4 More Skill Behaviors
Level 5 Behaviors
(Mastery)
Improves policies in customer support to meet customer needs and minimize attrition.
See 4 More Skill Behaviors
Skill definition-Creating and implementing innovative strategic plans and solutions to address customer concerns and needs and meet service delivery expectations.
Level 1 Behaviors
(General Familiarity)
Documents the techniques and organizational principles used to provide great service delivery.
See 4 More Skill Behaviors
Level 2 Behaviors
(Light Experience)
Follows established standards and policies in delivering various business services.
See 4 More Skill Behaviors
Level 3 Behaviors
(Moderate Experience)
Implements the service delivery process from start to finish to ensure meeting of customer expectations.
See 4 More Skill Behaviors
Level 4 Behaviors
(Extensive Experience)
Leverages our resources in driving efficient and cost-effective delivery of services.
See 4 More Skill Behaviors
Level 5 Behaviors
(Mastery)
Establishes performance criteria to measure and optimize the effectiveness of service delivery.
See 4 More Skill Behaviors
10 soft skills or competencies (core competencies) for Client Technologies Manager
Skill definition-Applying specific policies, tools and practices to plan and prepare projected revenues, expenses, cash flows, and capital expenditures.
Level 1 Behaviors
(General Familiarity)
Explains the importance of budget reporting and forecasting in our workplace.
See 4 More Skill Behaviors
Level 2 Behaviors
(Light Experience)
Produces budget reports showing planned vs. actual variances highlighted and explained.
See 4 More Skill Behaviors
Level 3 Behaviors
(Moderate Experience)
Reviews and helps approve major budget adjustments to negotiate and reconcile line variances.
See 4 More Skill Behaviors
Level 4 Behaviors
(Extensive Experience)
Provides in-depth training to our entire organization about the zero based budgeting methodology.
See 4 More Skill Behaviors
Level 5 Behaviors
(Mastery)
Forecasts asset needs to leverage available inventory and data compilation for annual budgeting.
See 4 More Skill Behaviors
Skill definition-The capability of consistently delivering outstanding customer experiences to meet and even exceed customers' expectations.
Level 1 Behaviors
(General Familiarity)
Describes different levels of service that exceed, meet or fall short of expectations.
See 4 More Skill Behaviors
Level 2 Behaviors
(Light Experience)
Complies with service agreements entered into with customers or provides early notice of any deviations.
See 4 More Skill Behaviors
Level 3 Behaviors
(Moderate Experience)
Communicates with customers to determine whether any problems remain after initial resolution and seek feedback.
See 4 More Skill Behaviors
Level 4 Behaviors
(Extensive Experience)
Addresses conflicts or difficulties with customers proactively before problems escalate.
See 4 More Skill Behaviors
Level 5 Behaviors
(Mastery)
Adopts the latest Customer Relationship Management (CRM) and Social Customer Relationship Management (SCRM) technologies and tools to improve customer service.
See 4 More Skill Behaviors
Summary of Client Technologies Manager skills and competencies
There are 1 hard skills for Client Technologies Manager, Hardware Troubleshooting.
8 general skills for Client Technologies Manager, Customer Support, Service Delivery, Technical Support, etc.
10 soft skills for Client Technologies Manager, Budgeting, Service Excellence, Planning and Organizing, etc.
While the list totals 19 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a Client Technologies Manager, he or she needs to be skilled in Budgeting, be skilled in Service Excellence, and be skilled in Planning and Organizing.