7 general skills or competencies (Job family competencies) for Computer Operator I
Skill definition-Maintaining, configuring, and setting up computer hardware to increase business efficiency and staff productivity.
Level 1 Behaviors
(General Familiarity)
Explains each function and feature of computer hardware in our organization.
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Level 2 Behaviors
(Light Experience)
Supports with the installation and repair of computer hardware across our organization.
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Level 3 Behaviors
(Moderate Experience)
Provides regular monitoring of our computer hardware to ensure its functionality.
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Level 4 Behaviors
(Extensive Experience)
Oversees the maintenance of computer hardware to ensure secure and efficient business operations.
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Level 5 Behaviors
(Mastery)
Establishes SOPs to ensure appropriate configuration and maintenance of computer systems.
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Skill definition-Diagnosing the cause of a fault in a computer system and resolving the identified issues to maintain its reliability and functionality.
Level 1 Behaviors
(General Familiarity)
Identifies the importance and benefits of computer troubleshooting.
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Level 2 Behaviors
(Light Experience)
Reports the lack of expected functionality in our computer system to the management.
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Level 3 Behaviors
(Moderate Experience)
Runs diagnostic tests to determine the source of the problem in the computer system.
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Level 4 Behaviors
(Extensive Experience)
Evaluates the feasibility of emerging troubleshooting techniques in resolving computer problems.
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Level 5 Behaviors
(Mastery)
Generates innovative troubleshooting solutions to restore the functionality of our systems.
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6 soft skills or competencies (core competencies) for Computer Operator I
Skill definition-A set of written instructions that describes the step-by-step activities to complete tasks in compliance with business standards and industry regulations.
Level 1 Behaviors
(General Familiarity)
Discusses the considerations and concerns on applying SOP for the first time.
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Level 2 Behaviors
(Light Experience)
Documents the SOP drafts and outlines for final approval.
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Level 3 Behaviors
(Moderate Experience)
Initiates SOP revisions to support continuous improvement of processes.
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Level 4 Behaviors
(Extensive Experience)
Evaluates the benefits and drawbacks of a specific SOP; oversees the corresponding enhancements.
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Level 5 Behaviors
(Mastery)
Establishes formal policies and procedures to guide the our SOP practices.
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Skill definition-Executing and completing a task with a high level of accuracy.
Level 1 Behaviors
(General Familiarity)
Identifies the procedures for making sure that results are mistake-free.
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Level 2 Behaviors
(Light Experience)
Processes limited amounts of detailed information with reasonable accuracy.
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Level 3 Behaviors
(Moderate Experience)
Reviews and analyzes the accuracy of data and details.
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Level 4 Behaviors
(Extensive Experience)
Designs systems to help the team organize and track details and project progress.
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Level 5 Behaviors
(Mastery)
Develops best practices for identifying and correcting errors, oversights, and omissions.
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Summary of Computer Operator I skills and competencies
There are 0 hard skills for Computer Operator I.
7 general skills for Computer Operator I, Computer Hardware, Computer Troubleshooting, IT Environment, etc.
6 soft skills for Computer Operator I, Standard Operating Procedures (SOP), Attention to Detail, Time Management, etc.
While the list totals 13 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a Computer Operator I, he or she needs to be proficient in Standard Operating Procedures (SOP), be proficient in Attention to Detail, and be proficient in Time Management.