Skills & Competencies for Enterprise Operations Supervisor

Enterprise Operations Supervisor job profile

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JOB SUMMARY for Enterprise Operations Supervisor

Oversees staff in an organization's enterprise computer operations department.

JOB RESPONSIBILITIES for Enterprise Operations Supervisor

Monitors accessibility of applications or services. Assists with the implementation and maintenance of enterprise-wide system tools and ensures scalability. Establishes IT operating policies to mitigate risk.

Enterprise Operations Supervisor SALARY RANGE

BASE 50%
$102,422
TOTAL 50%
$113,067
Job Level
M01
Job Code
IT10000317
Education/Degree
Bachelor's Degree
Reports To
Manager or Head of a Unit/Department

Enterprise Operations Supervisor Skills and Competencies List

Proficiency Levels and Behavioural Indicators
Salary.com identifies five increasing levels of proficiency for each skill/competency. Some jobs require only a relatively low level of proficiency in each skill/competency, while other jobs will require a more advanced level of proficiency in the same skill/competency. These levels rate the degree of proficiency (skill level, expertise) we expect the incumbent to perform in the given skill/competency for the given job. Note that we intentionally do not associate timeframes or years of experience in performing the skill/competency because that can be misleading. Proficiency levels identify what the incumbent knows and can do rather than how long they have been doing it. Also, note that the proficiency levels are cumulative, e.g., a level 4 proficiency implies the ability to perform all the behaviors at the lower levels.
Check each Enterprise Operations Supervisor skill and competencie below to view definitions.
JOB FAMILY COMPETENCIES CORE COMPETENCIES
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13 general skills or competencies (Job family competencies) for Enterprise Operations Supervisor

1 Job Family Competencies – Operations Management
Proficiency Level -2
Skill definition-Planning, controlling, organizing, and directing different operations within a business to achieve the highest level of efficiency.
Level 1 Behaviors
(General Familiarity)
Lists the operations guidelines established within the company management agreement.
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Level 2 Behaviors
(Light Experience)
Reports the daily operations metrics to provide management with the status of service issues.
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Level 3 Behaviors
(Moderate Experience)
Suggests improvement in the processes and works to improve quality, productivity, and efficiency.
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Level 4 Behaviors
(Extensive Experience)
Provides recommendations to senior management on business operations streamlining.
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Level 5 Behaviors
(Mastery)
Promotes advanced tools, techniques, and methods to manage production processes and service delivery.
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2 Job Family Competencies – Business Continuity
Proficiency Level -2
Skill definition-Developing and executing innovative plans to ensure interoperability of business systems in the event of an emergency.
Level 1 Behaviors
(General Familiarity)
Lists business continuity risks, threats, and vulnerabilities across the enterprise.
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Level 2 Behaviors
(Light Experience)
Supports the development and implementation of business continuity plans.
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Level 3 Behaviors
(Moderate Experience)
Performs business continuity testing to identify areas for improvement.
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Level 4 Behaviors
(Extensive Experience)
Provides training to team members regarding business continuity procedures and emergency responses.
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Level 5 Behaviors
(Mastery)
Generates disaster recovery standards in alignment with business continuity program goals.
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3 Enterprise Operations Supervisor - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - Enterprise Operations Supervisor
Proficiency Level - 4
5 Competency for - Enterprise Operations Supervisor
Proficiency Level - 5

12 soft skills or competencies (core competencies) for Enterprise Operations Supervisor

1 Core Competencies – Key Performance Indicators (KPI)
Proficiency Level -3
Skill definition-Knowledge of and ability to apply a set of quantifiable measurements to determine how effectively an individual, team or organization is achieving a business objective.
Level 1 Behaviors
(General Familiarity)
Cites examples of KPIs applied at individual, team, and organizational levels.
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Level 2 Behaviors
(Light Experience)
Compiles and updates KPI data to show impact on productivity.
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Level 3 Behaviors
(Moderate Experience)
Communicates KPI-related initiatives such as what, why, and how to ensure transparency.
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Level 4 Behaviors
(Extensive Experience)
Consults on using KPI for business review and forecasting.
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Level 5 Behaviors
(Mastery)
Champions the adoption of KPI-based management to promote high-performance culture.
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2 Core Competencies – Business Process Improvement
Proficiency Level -2
Skill definition-Proactively defining, analyzing, and streamlining existing business processes within an organization to meet new quotas or standards of quality.
Level 1 Behaviors
(General Familiarity)
Cites basic business process improvement techniques and processes.
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Level 2 Behaviors
(Light Experience)
Assists in preparing flow charts to visualize each step in the new workflow.
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Level 3 Behaviors
(Moderate Experience)
Consults in the identification and resolution of process issues.
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Level 4 Behaviors
(Extensive Experience)
Deploys cost-effective and time-efficient solutions to business process issues.
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Level 5 Behaviors
(Mastery)
Designs various tools to be used for the business process improvement efforts.
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3 Enterprise Operations Supervisor - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - Enterprise Operations Supervisor
Proficiency Level - 4
5 Competency for - Enterprise Operations Supervisor
Proficiency Level - 5

Summary of Enterprise Operations Supervisor skills and competencies

There are 0 hard skills for Enterprise Operations Supervisor.
13 general skills for Enterprise Operations Supervisor, Operations Management, Business Continuity, Cloud Management, etc.
12 soft skills for Enterprise Operations Supervisor, Key Performance Indicators (KPI), Business Process Improvement, Planning and Organizing, etc.
While the list totals 25 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a Enterprise Operations Supervisor, he or she needs to be skilled in Key Performance Indicators (KPI), be proficient in Business Process Improvement, and be proficient in Planning and Organizing.

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