Skills & Competencies for ERP Administrator II

ERP Administrator II job profile

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JOB SUMMARY for ERP Administrator II

Responsible for the administration of an organization’s ERP system to facilitate reliable performance, integrity, and security.

JOB RESPONSIBILITIES for ERP Administrator II

Processes, validates, and maintains ERP data to ensure accurate system records. Monitors ERP security and manages user access and permissions. Assists and supports the planning, testing, and deployment of new ERP modules, upgrades, and patches. Documents ERP system processes and may conduct end-user training to promote effective use and best practices. Tracks and manages support requests to ensure timely resolution of issues or bugs. Maintains, generates, and analyses ERP reports to support organizational planning.

ERP Administrator II SALARY RANGE

BASE 50%
$97,748
TOTAL 50%
$99,752
Job Level
P02
Job Code
IT10000380
Education/Degree
Bachelor's Degree
Reports To
Manager

ERP Administrator II Skills and Competencies List

Proficiency Levels and Behavioural Indicators
Salary.com identifies five increasing levels of proficiency for each skill/competency. Some jobs require only a relatively low level of proficiency in each skill/competency, while other jobs will require a more advanced level of proficiency in the same skill/competency. These levels rate the degree of proficiency (skill level, expertise) we expect the incumbent to perform in the given skill/competency for the given job. Note that we intentionally do not associate timeframes or years of experience in performing the skill/competency because that can be misleading. Proficiency levels identify what the incumbent knows and can do rather than how long they have been doing it. Also, note that the proficiency levels are cumulative, e.g., a level 4 proficiency implies the ability to perform all the behaviors at the lower levels.
Check each ERP Administrator II skill and competencie below to view definitions.
JOB FAMILY COMPETENCIES CORE COMPETENCIES
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10 general skills or competencies (Job family competencies) for ERP Administrator II

1 Job Family Competencies – End-User Training
Proficiency Level -2
Skill definition-Creating and utilizing interactive guidance and learning methods to help users gain a full understanding of products and services.
Level 1 Behaviors
(General Familiarity)
Explains system processes and procedures used in delivering end-user training.
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Level 2 Behaviors
(Light Experience)
Documents automated procedures into end-user training material.
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Level 3 Behaviors
(Moderate Experience)
Maintains detailed training materials and resources to assist end-users in daily system functions.
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Level 4 Behaviors
(Extensive Experience)
Determines the effectiveness and types of training needed to address identified gaps.
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Level 5 Behaviors
(Mastery)
Establishes metrics system to evaluate the performance of end-user training programs.
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2 Job Family Competencies – Technical Troubleshooting
Proficiency Level -2
Skill definition-Utilizing the latest approaches and advanced tools to anticipate, diagnose, and resolve technical issues and concerns.
Level 1 Behaviors
(General Familiarity)
Documents procedures and best practices used in conducting technical troubleshooting.
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Level 2 Behaviors
(Light Experience)
Documents and escalates complex technical issues from prompt troubleshooting.
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Level 3 Behaviors
(Moderate Experience)
Researches possible avenues and best tools to deliver prompt troubleshooting to technical issues.
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Level 4 Behaviors
(Extensive Experience)
Provides training for service team in performing basic troubleshooting of complex technical issues.
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Level 5 Behaviors
(Mastery)
Designs system troubleshooting tools to improve efficiency in dealing with technical issues.
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3 ERP Administrator II - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - ERP Administrator II
Proficiency Level - 4
5 Competency for - ERP Administrator II
Proficiency Level - 5

7 soft skills or competencies (core competencies) for ERP Administrator II

1 Core Competencies – Gathering Information
Proficiency Level -2
Skill definition-Accumulating necessary information from various resources to clarify the situation or make an informed business decision.
Level 1 Behaviors
(General Familiarity)
Explains the use of surveys and interviews in gathering the necessary information.
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Level 2 Behaviors
(Light Experience)
Conducts basic research to identify current industry trends and best practices.
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Level 3 Behaviors
(Moderate Experience)
Participates in various company events to gain information about current business operations.
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Level 4 Behaviors
(Extensive Experience)
Provides training to others about new techniques and strategies for effective data collection.
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Level 5 Behaviors
(Mastery)
Establishes procedures for gathering information to anticipate future customer or business needs.
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2 Core Competencies – Industry Knowledge
Proficiency Level -2
Skill definition-Demonstrating thorough knowledge of the industry's value chain, business, issues, trends, etc., and the ability to apply them appropriately.
Level 1 Behaviors
(General Familiarity)
Explains the industry's essential products and services.
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Level 2 Behaviors
(Light Experience)
Gathers market and customer needs to provide input for product and service solutions.
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Level 3 Behaviors
(Moderate Experience)
Implements and troubleshoots the industry-specific technical tools and systems.
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Level 4 Behaviors
(Extensive Experience)
Monitors the industry regulatory trends and changes to ensure compliance.
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Level 5 Behaviors
(Mastery)
Leads the research and discussion on industry-specific issues and challenges.
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3 ERP Administrator II - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - ERP Administrator II
Proficiency Level - 4
5 Competency for - ERP Administrator II
Proficiency Level - 5

Summary of ERP Administrator II skills and competencies

There are 0 hard skills for ERP Administrator II.
10 general skills for ERP Administrator II, End-User Training, Technical Troubleshooting, Enterprise Resource Planning (ERP), etc.
7 soft skills for ERP Administrator II, Gathering Information, Industry Knowledge, Attention to Detail, etc.
While the list totals 17 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a ERP Administrator II, he or she needs to be proficient in Gathering Information, be proficient in Industry Knowledge, and be skilled in Attention to Detail.

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