10 general skills or competencies (Job family competencies) for ERP Administrator II
Skill definition-Creating and utilizing interactive guidance and learning methods to help users gain a full understanding of products and services.
Level 1 Behaviors
(General Familiarity)
Describes the possible outcomes of providing effective training to end-users.
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Level 2 Behaviors
(Light Experience)
Compiles online help files to aid the training needs of the end-users.
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Level 3 Behaviors
(Moderate Experience)
Aligns training approach with end-user needs to meet service expectations.
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Level 4 Behaviors
(Extensive Experience)
Delivers complex technical training to end-users to improve product adoption and utilization.
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Level 5 Behaviors
(Mastery)
Develops training strategies to achieve end-user goals and service requirements.
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Skill definition-Utilizing the latest approaches and advanced tools to anticipate, diagnose, and resolve technical issues and concerns.
Level 1 Behaviors
(General Familiarity)
Describes key principles in troubleshooting customer issues and technical needs.
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Level 2 Behaviors
(Light Experience)
Collects and reports recurring technical problems to identify root causes.
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Level 3 Behaviors
(Moderate Experience)
Executes guidelines and standards in troubleshooting to ensure good customer service.
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Level 4 Behaviors
(Extensive Experience)
Oversees the facilitation of technical troubleshooting functions, including installation and repairs.
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Level 5 Behaviors
(Mastery)
Builds a monitoring system to manage the troubleshooting process and ensure adherence to standard processes.
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7 soft skills or competencies (core competencies) for ERP Administrator II
Skill definition-Accumulating necessary information from various resources to clarify the situation or make an informed business decision.
Level 1 Behaviors
(General Familiarity)
Describes the importance of gathering relevant information in making informed business decisions.
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Level 2 Behaviors
(Light Experience)
Checks multiple sources to get complete and accurate information.
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Level 3 Behaviors
(Moderate Experience)
Asks questions and gathers the necessary information to make informed business decisions.
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Level 4 Behaviors
(Extensive Experience)
Monitors the overall process of records retention programs.
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Level 5 Behaviors
(Mastery)
Designs a system for monitoring the effectiveness of data-gathering channels.
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Skill definition-Demonstrating thorough knowledge of the industry's value chain, business, issues, trends, etc., and the ability to apply them appropriately.
Level 1 Behaviors
(General Familiarity)
Describes the entire value chain of the industry.
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Level 2 Behaviors
(Light Experience)
Follows and respects the industry standards and regulations.
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Level 3 Behaviors
(Moderate Experience)
Gathers and analyses market intelligence to drive operational optimization.
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Level 4 Behaviors
(Extensive Experience)
Educates others to enhance product and industry-specific knowledge across our business.
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Level 5 Behaviors
(Mastery)
Keeps apprised of industry trends and applies the expertise to business strategy.
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Summary of ERP Administrator II skills and competencies
There are 0 hard skills for ERP Administrator II.
10 general skills for ERP Administrator II, End-User Training, Technical Troubleshooting, Enterprise Resource Planning (ERP), etc.
7 soft skills for ERP Administrator II, Gathering Information, Industry Knowledge, Attention to Detail, etc.
While the list totals 17 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a ERP Administrator II, he or she needs to be proficient in Gathering Information, be proficient in Industry Knowledge, and be skilled in Attention to Detail.