Skills & Competencies for Groupware Specialist

Groupware Specialist job profile

JOB SUMMARY for Groupware Specialist

Oversees the development and deployment of the organization's groupware initiative.

JOB RESPONSIBILITIES for Groupware Specialist

Defines business requirements and selects collaborative software to meet these requirements. Implements hardware or software, troubleshoots, and may train end-users. Typically oversees internet access, document sharing, email or other messaging systems. Coordinates with end-users to define needs or areas for improvement. Ensures that all updates or upgrades are appropriately integrated into existing networks. Provides technical support, troubleshooting and training on groupware systems and makes suggestions regarding future groupware needs.

Groupware Specialist SALARY RANGE

BASE 50%
$111,303
TOTAL 50%
$119,460
Job Level
P04
Job Code
IT10000336
Education/Degree
Bachelor's Degree
Reports To
Supervisor or Manager

Groupware Specialist Skills and Competencies List

Proficiency Levels and Behavioural Indicators
Salary.com identifies five increasing levels of proficiency for each skill/competency. Some jobs require only a relatively low level of proficiency in each skill/competency, while other jobs will require a more advanced level of proficiency in the same skill/competency. These levels rate the degree of proficiency (skill level, expertise) we expect the incumbent to perform in the given skill/competency for the given job. Note that we intentionally do not associate timeframes or years of experience in performing the skill/competency because that can be misleading. Proficiency levels identify what the incumbent knows and can do rather than how long they have been doing it. Also, note that the proficiency levels are cumulative, e.g., a level 4 proficiency implies the ability to perform all the behaviors at the lower levels.
Check each Groupware Specialist skill and competencie below to view definitions.

11 general skills or competencies (Job family competencies) for Groupware Specialist

1 Job Family Competencies – End-User Training
Proficiency Level -3
Skill definition-Creating and utilizing interactive guidance and learning methods to help users gain a full understanding of products and services.
Level 1 Behaviors
(General Familiarity)
Cites examples of challenges and issues that affect end-user training.
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Level 2 Behaviors
(Light Experience)
Applies knowledge-based learning to support the delivery of end-user training.
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Level 3 Behaviors
(Moderate Experience)
Adheres to our training processes to ensure consistency in delivering end-user training.
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Level 4 Behaviors
(Extensive Experience)
Collaborates with cross-functional teams to design and deliver end-user training programs.
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Level 5 Behaviors
(Mastery)
Builds a change management training model to improve support structures for end-users.
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2 Job Family Competencies – Business Analysis
Proficiency Level -3
Skill definition-Analyzing an organization's structure, process, technology, and capabilities to determine information systems changes needed for achieving organizational goals.
Level 1 Behaviors
(General Familiarity)
Cites examples of best practices used in analyzing an organization's technology infrastructure.
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Level 2 Behaviors
(Light Experience)
Applies appropriate analysis techniques to identify the needs of each business unit.
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Level 3 Behaviors
(Moderate Experience)
Implements best practices in identifying changes needed in the enterprise architecture.
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Level 4 Behaviors
(Extensive Experience)
Drives continuous process improvement initiatives to achieve long-term business goals.
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Level 5 Behaviors
(Mastery)
Designs and develops software programs to improve our business operations.
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3 Groupware Specialist - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - Groupware Specialist
Proficiency Level - 4
5 Competency for - Groupware Specialist
Proficiency Level - 5

7 soft skills or competencies (core competencies) for Groupware Specialist

1 Core Competencies – Business Case Justification
Proficiency Level -3
Skill definition-Identifying issues and quantifying benefits of proposed solutions to decide whether and how to justify proceeding with a given project or process.
Level 1 Behaviors
(General Familiarity)
Cites the basic sections and elements of a business case template.
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Level 2 Behaviors
(Light Experience)
Conducts research to communicate the entire process of the project.
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Level 3 Behaviors
(Moderate Experience)
Assesses business benefits, costs, and risks for a variety of projects.
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Level 4 Behaviors
(Extensive Experience)
Delivers a convincing presentation of data, strategies, goals, and options to stakeholders.
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Level 5 Behaviors
(Mastery)
Builds business cases for enterprise-level, high-impact projects, or high-cost expenditures.
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2 Core Competencies – Attention to Detail
Proficiency Level -4
Skill definition-Executing and completing a task with a high level of accuracy.
Level 1 Behaviors
(General Familiarity)
Cites steps and tips to improve attention to detail in the workplace.
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Level 2 Behaviors
(Light Experience)
Keeps full attention when listening to understand the message.
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Level 3 Behaviors
(Moderate Experience)
Balances between accuracy and efficiency for different tasks or programs.
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Level 4 Behaviors
(Extensive Experience)
Creates and implements quality management processes for our business.
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Level 5 Behaviors
(Mastery)
Defines possible hurdles to projects and creates strategies to deal with them.
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3 Groupware Specialist - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - Groupware Specialist
Proficiency Level - 4
5 Competency for - Groupware Specialist
Proficiency Level - 5

Summary of Groupware Specialist skills and competencies

There are 0 hard skills for Groupware Specialist.
11 general skills for Groupware Specialist, End-User Training, Business Analysis, Information Security, etc.
7 soft skills for Groupware Specialist, Business Case Justification, Attention to Detail, Problem Solving, etc.
While the list totals 18 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a Groupware Specialist, he or she needs to be skilled in Business Case Justification, be skilled in Attention to Detail, and be skilled in Problem Solving.

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