Oversees the development and deployment of the organization's groupware initiative.
Defines business requirements and selects collaborative software to meet these requirements. Implements hardware or software, troubleshoots, and may train end-users. Typically oversees internet access, document sharing, email or other messaging systems. Coordinates with end-users to define needs or areas for improvement. Ensures that all updates or upgrades are appropriately integrated into existing networks. Provides technical support, troubleshooting and training on groupware systems and makes suggestions regarding future groupware needs.
Salary.com identifies five increasing levels of proficiency for each skill/competency. Some jobs require only a relatively low level of proficiency in each skill/competency, while other jobs will require a more advanced level of proficiency in the same skill/competency. These levels rate the degree of proficiency (skill level, expertise) we expect the incumbent to perform in the given skill/competency for the given job. Note that we intentionally do not associate timeframes or years of experience in performing the skill/competency because that can be misleading. Proficiency levels identify what the incumbent knows and can do rather than how long they have been doing it. Also, note that the proficiency levels are cumulative, e.g., a level 4 proficiency implies the ability to perform all the behaviors at the lower levels.
Check each Groupware Specialist skill and competencie below to view definitions.
Skill definition-Creating and utilizing interactive guidance and learning methods to help users gain a full understanding of products and services.
Level 1 Behaviors
(General Familiarity)
Explains the importance of using appropriate training methods for end-users.
Level 2 Behaviors
(Light Experience)
Documents automated procedures into end-user training material.
Level 3 Behaviors
(Moderate Experience)
Participates in project meetings to proactively deliver new training content.
Level 4 Behaviors
(Extensive Experience)
Determines the effectiveness and types of training needed to address identified gaps.
Level 5 Behaviors
(Mastery)
Establishes metrics system to evaluate the performance of end-user training programs.
Skill definition-Analyzing an organization's structure, process, technology, and capabilities to determine information systems changes needed for achieving organizational goals.
Level 1 Behaviors
(General Familiarity)
Explains the essential functions and features of business analytics tools.
Level 2 Behaviors
(Light Experience)
Informs the management of the issues and problems affecting our current business operations.
Level 3 Behaviors
(Moderate Experience)
Utilizes industry-specific tools to perform various types of business analyses.
Level 4 Behaviors
(Extensive Experience)
Monitors the effectiveness of business analysis to ensure the technical feasibility of deliverables.
Level 5 Behaviors
(Mastery)
Keeps abreast of the latest IT advancements to modernize current business operations.
Skill definition-Identifying issues and quantifying benefits of proposed solutions to decide whether and how to justify proceeding with a given project or process.
Level 1 Behaviors
(General Familiarity)
Explains the benefits of a business case in the decision-making process.
Level 2 Behaviors
(Light Experience)
Helps in analyzing and shortlisting options and solutions.
Level 3 Behaviors
(Moderate Experience)
Discerns the risks and issues associated with each solution.
Level 4 Behaviors
(Extensive Experience)
Outlines the project's objectives, costs, and benefits to convince stakeholders of its value.
Level 5 Behaviors
(Mastery)
Finalizes details on how to achieve the objectives and how to mitigate the project risks.
Skill definition-Executing and completing a task with a high level of accuracy.
Level 1 Behaviors
(General Familiarity)
Lists best practices and tools to maintain high accuracy and thoroughness in the workplace.
Level 2 Behaviors
(Light Experience)
Records all appointments on the calendar to easily track daily activities.
Level 3 Behaviors
(Moderate Experience)
Sets up processes to ensure delivery of high-quality work.
Level 4 Behaviors
(Extensive Experience)
Employs techniques for motivating personnel to meet or exceed accuracy goals.
Level 5 Behaviors
(Mastery)
Leads the creation of tools for enhancing and assuring accuracy.
There are 0 hard skills for Groupware Specialist.
11 general skills for Groupware Specialist, End-User Training, Business Analysis, Information Security, etc.
7 soft skills for Groupware Specialist, Business Case Justification, Attention to Detail, Problem Solving, etc.
While the list totals 18 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a Groupware Specialist, he or she needs to be skilled in Business Case Justification, be skilled in Attention to Detail, and be skilled in Problem Solving.
