Oversees the development and deployment of the organization's groupware initiative.
Defines business requirements and selects collaborative software to meet these requirements. Implements hardware or software, troubleshoots, and may train end-users. Typically oversees internet access, document sharing, email or other messaging systems. Coordinates with end-users to define needs or areas for improvement. Ensures that all updates or upgrades are appropriately integrated into existing networks. Provides technical support, troubleshooting and training on groupware systems and makes suggestions regarding future groupware needs.
Salary.com identifies five increasing levels of proficiency for each skill/competency. Some jobs require only a relatively low level of proficiency in each skill/competency, while other jobs will require a more advanced level of proficiency in the same skill/competency. These levels rate the degree of proficiency (skill level, expertise) we expect the incumbent to perform in the given skill/competency for the given job. Note that we intentionally do not associate timeframes or years of experience in performing the skill/competency because that can be misleading. Proficiency levels identify what the incumbent knows and can do rather than how long they have been doing it. Also, note that the proficiency levels are cumulative, e.g., a level 4 proficiency implies the ability to perform all the behaviors at the lower levels.
Check each Groupware Specialist skill and competencie below to view definitions.
Skill definition-Creating and utilizing interactive guidance and learning methods to help users gain a full understanding of products and services.
Level 1 Behaviors
(General Familiarity)
Describes the possible outcomes of providing effective training to end-users.
Level 2 Behaviors
(Light Experience)
Assists with end-user training to understand required features and functions of future technologies.
Level 3 Behaviors
(Moderate Experience)
Aligns training approach with end-user needs to meet service expectations.
Level 4 Behaviors
(Extensive Experience)
Creates training materials for end-users to optimize the value derived from applications.
Level 5 Behaviors
(Mastery)
Champions activities to empower end-users to maximize performance for specific roles.
Skill definition-Analyzing an organization's structure, process, technology, and capabilities to determine information systems changes needed for achieving organizational goals.
Level 1 Behaviors
(General Familiarity)
Clarifies the difference between strategic, tactical, and operational business analysis.
Level 2 Behaviors
(Light Experience)
Assists in conducting business analysis to understand our business’s structure and dynamics.
Level 3 Behaviors
(Moderate Experience)
Implements strategies to streamline the process of analyzing our organization's structure.
Level 4 Behaviors
(Extensive Experience)
Formulates technology solutions to improve business processes and systems.
Level 5 Behaviors
(Mastery)
Develops and executes strategies to create efficient workflows across different business units.
Skill definition-Identifying issues and quantifying benefits of proposed solutions to decide whether and how to justify proceeding with a given project or process.
Level 1 Behaviors
(General Familiarity)
Clarifies the differences between a business case and a business plan.
Level 2 Behaviors
(Light Experience)
Follows established policies, standards, and practices in preparing a business case.
Level 3 Behaviors
(Moderate Experience)
Coaches colleagues with the development of business cases.
Level 4 Behaviors
(Extensive Experience)
Develops build-versus-buy-versus-lease analysis for appropriate expenditures.
Level 5 Behaviors
(Mastery)
Creates a robust budget and estimate of the whole-of-life costs of the investment.
Skill definition-Executing and completing a task with a high level of accuracy.
Level 1 Behaviors
(General Familiarity)
Explains why attention to detail plays an important role in own function or unit.
Level 2 Behaviors
(Light Experience)
Performs assigned responsibilities according to standard procedures and standards.
Level 3 Behaviors
(Moderate Experience)
Implements a variety of cross-checking approaches and mechanisms.
Level 4 Behaviors
(Extensive Experience)
Demonstrates expertise in quality assurance tools, techniques, and standards.
Level 5 Behaviors
(Mastery)
Designs techniques for measuring the cost and impact of errors.
There are 0 hard skills for Groupware Specialist.
11 general skills for Groupware Specialist, End-User Training, Business Analysis, Information Security, etc.
7 soft skills for Groupware Specialist, Business Case Justification, Attention to Detail, Problem Solving, etc.
While the list totals 18 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a Groupware Specialist, he or she needs to be skilled in Business Case Justification, be skilled in Attention to Detail, and be skilled in Problem Solving.
