Oversees the development and deployment of the organization's groupware initiative.
Defines business requirements and selects collaborative software to meet these requirements. Implements hardware or software, troubleshoots, and may train end-users. Typically oversees internet access, document sharing, email or other messaging systems. Coordinates with end-users to define needs or areas for improvement. Ensures that all updates or upgrades are appropriately integrated into existing networks. Provides technical support, troubleshooting and training on groupware systems and makes suggestions regarding future groupware needs.
Salary.com identifies five increasing levels of proficiency for each skill/competency. Some jobs require only a relatively low level of proficiency in each skill/competency, while other jobs will require a more advanced level of proficiency in the same skill/competency. These levels rate the degree of proficiency (skill level, expertise) we expect the incumbent to perform in the given skill/competency for the given job. Note that we intentionally do not associate timeframes or years of experience in performing the skill/competency because that can be misleading. Proficiency levels identify what the incumbent knows and can do rather than how long they have been doing it. Also, note that the proficiency levels are cumulative, e.g., a level 4 proficiency implies the ability to perform all the behaviors at the lower levels.
Check each Groupware Specialist skill and competencie below to view definitions.
Skill definition-Creating and utilizing interactive guidance and learning methods to help users gain a full understanding of products and services.
Level 1 Behaviors
(General Familiarity)
Explains system processes and procedures used in delivering end-user training.
Level 2 Behaviors
(Light Experience)
Compiles online help files to aid the training needs of the end-users.
Level 3 Behaviors
(Moderate Experience)
Maintains detailed training materials and resources to assist end-users in daily system functions.
Level 4 Behaviors
(Extensive Experience)
Delivers complex technical training to end-users to improve product adoption and utilization.
Level 5 Behaviors
(Mastery)
Develops training strategies to achieve end-user goals and service requirements.
Skill definition-Analyzing an organization's structure, process, technology, and capabilities to determine information systems changes needed for achieving organizational goals.
Level 1 Behaviors
(General Familiarity)
Describes the methods and techniques of business analysis.
Level 2 Behaviors
(Light Experience)
Gathers the requirements necessary for the development of a solution to analysis issues.
Level 3 Behaviors
(Moderate Experience)
Provides technological solutions to improve our business performance and capabilities.
Level 4 Behaviors
(Extensive Experience)
Manages our business's structure to identify problems and make strategic business decisions.
Level 5 Behaviors
(Mastery)
Generates strategic action plans to enhance the quality of business analysis.
Skill definition-Identifying issues and quantifying benefits of proposed solutions to decide whether and how to justify proceeding with a given project or process.
Level 1 Behaviors
(General Familiarity)
Describes the best practices in writing business justifications.
Level 2 Behaviors
(Light Experience)
Gathers information needed for business case justification.
Level 3 Behaviors
(Moderate Experience)
Determines direct and indirect costs or risks vs. benefits of proposed services or products.
Level 4 Behaviors
(Extensive Experience)
Integrates internal and external resources to create a cost-efficient, optimal project team.
Level 5 Behaviors
(Mastery)
Establishes policies and procedures for the justification of expenditures.
Skill definition-Executing and completing a task with a high level of accuracy.
Level 1 Behaviors
(General Familiarity)
Identifies the procedures for making sure that results are mistake-free.
Level 2 Behaviors
(Light Experience)
Processes limited amounts of detailed information with reasonable accuracy.
Level 3 Behaviors
(Moderate Experience)
Processes large quantities of detailed information with high levels of accuracy.
Level 4 Behaviors
(Extensive Experience)
Designs systems to help the team organize and track details and project progress.
Level 5 Behaviors
(Mastery)
Develops best practices for identifying and correcting errors, oversights, and omissions.
There are 0 hard skills for Groupware Specialist.
11 general skills for Groupware Specialist, End-User Training, Business Analysis, Information Security, etc.
7 soft skills for Groupware Specialist, Business Case Justification, Attention to Detail, Problem Solving, etc.
While the list totals 18 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a Groupware Specialist, he or she needs to be skilled in Business Case Justification, be skilled in Attention to Detail, and be skilled in Problem Solving.
