Oversees the development and deployment of the organization's groupware initiative.
Defines business requirements and selects collaborative software to meet these requirements. Implements hardware or software, troubleshoots, and may train end-users. Typically oversees internet access, document sharing, email or other messaging systems. Coordinates with end-users to define needs or areas for improvement. Ensures that all updates or upgrades are appropriately integrated into existing networks. Provides technical support, troubleshooting and training on groupware systems and makes suggestions regarding future groupware needs.
Salary.com identifies five increasing levels of proficiency for each skill/competency. Some jobs require only a relatively low level of proficiency in each skill/competency, while other jobs will require a more advanced level of proficiency in the same skill/competency. These levels rate the degree of proficiency (skill level, expertise) we expect the incumbent to perform in the given skill/competency for the given job. Note that we intentionally do not associate timeframes or years of experience in performing the skill/competency because that can be misleading. Proficiency levels identify what the incumbent knows and can do rather than how long they have been doing it. Also, note that the proficiency levels are cumulative, e.g., a level 4 proficiency implies the ability to perform all the behaviors at the lower levels.
Check each Groupware Specialist skill and competencie below to view definitions.
Skill definition-Creating and utilizing interactive guidance and learning methods to help users gain a full understanding of products and services.
Level 1 Behaviors
(General Familiarity)
Lists the support and learning tools used in providing end-user training.
Level 2 Behaviors
(Light Experience)
Identifies end-user training needs to support the development and planning of training programs.
Level 3 Behaviors
(Moderate Experience)
Updates and tests training curriculum to fulfill and improve knowledge and roles of end-users.
Level 4 Behaviors
(Extensive Experience)
Sets the direction for a variety of training modalities to enable end-user competence.
Level 5 Behaviors
(Mastery)
Mentors periodic training sessions to ensure compliance with established procurement policies.
Skill definition-Analyzing an organization's structure, process, technology, and capabilities to determine information systems changes needed for achieving organizational goals.
Level 1 Behaviors
(General Familiarity)
Identifies the importance of business analysis in achieving organizational success.
Level 2 Behaviors
(Light Experience)
Supports the implementation of new technological solutions across our business.
Level 3 Behaviors
(Moderate Experience)
Works collaboratively with other teams to analyze and define current business processes.
Level 4 Behaviors
(Extensive Experience)
Recommends solutions that will best fit the business’s current and future needs.
Level 5 Behaviors
(Mastery)
Leads the implementation of innovative techniques to streamline the business analysis process.
Skill definition-Identifying issues and quantifying benefits of proposed solutions to decide whether and how to justify proceeding with a given project or process.
Level 1 Behaviors
(General Familiarity)
Explains the different types of business case models.
Level 2 Behaviors
(Light Experience)
Records alternative solutions and their benefits and cost.
Level 3 Behaviors
(Moderate Experience)
Reconciles all reports to give a full overview of how the project will benefit our business.
Level 4 Behaviors
(Extensive Experience)
Provides justification for the investment required by the potential project using business cases.
Level 5 Behaviors
(Mastery)
Tracks business case plans vs. actuals at various stages during the project life cycle.
Skill definition-Executing and completing a task with a high level of accuracy.
Level 1 Behaviors
(General Familiarity)
Lists the traits of an employee showing great attention to detail.
Level 2 Behaviors
(Light Experience)
Utilizes specific approaches and tools for checking and cross-checking outputs.
Level 3 Behaviors
(Moderate Experience)
Suggests solutions to issues that arise while executing the tasks.
Level 4 Behaviors
(Extensive Experience)
Manages training to improve staffs' concentration and attention to detail.
Level 5 Behaviors
(Mastery)
Learns from previous works' strengths and weaknesses to guide new projects.
There are 0 hard skills for Groupware Specialist.
11 general skills for Groupware Specialist, End-User Training, Business Analysis, Information Security, etc.
7 soft skills for Groupware Specialist, Business Case Justification, Attention to Detail, Problem Solving, etc.
While the list totals 18 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a Groupware Specialist, he or she needs to be skilled in Business Case Justification, be skilled in Attention to Detail, and be skilled in Problem Solving.
