Skills & Competencies for Implementation Specialist III

Implementation Specialist III job profile

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JOB SUMMARY for Implementation Specialist III

Supports external clients with implementing technical systems, software, hardware, or solutions.

JOB RESPONSIBILITIES for Implementation Specialist III

Evaluates use cases and client needs to develop configurations that support business processes. Defines and executes delivery and implementation plans. Ensures that implementations are completed on time, within budget, and meet client expectations. Tests and troubleshoots final system setups. Provides training and end-user support during and after the implementation process. May be involved in pre-sales product demonstrations or assist in scoping projects or developing proposals.

Implementation Specialist III SALARY RANGE

BASE 50%
$111,368
TOTAL 50%
$115,192
Job Level
P03
Job Code
IT10000465
Education/Degree
Bachelor's Degree
Reports To
Manager

Implementation Specialist III Skills and Competencies List

Proficiency Levels and Behavioural Indicators
Salary.com identifies five increasing levels of proficiency for each skill/competency. Some jobs require only a relatively low level of proficiency in each skill/competency, while other jobs will require a more advanced level of proficiency in the same skill/competency. These levels rate the degree of proficiency (skill level, expertise) we expect the incumbent to perform in the given skill/competency for the given job. Note that we intentionally do not associate timeframes or years of experience in performing the skill/competency because that can be misleading. Proficiency levels identify what the incumbent knows and can do rather than how long they have been doing it. Also, note that the proficiency levels are cumulative, e.g., a level 4 proficiency implies the ability to perform all the behaviors at the lower levels.
Check each Implementation Specialist III skill and competencie below to view definitions.
JOB FAMILY COMPETENCIES CORE COMPETENCIES
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11 general skills or competencies (Job family competencies) for Implementation Specialist III

1 Job Family Competencies – Customer Support
Proficiency Level -3
Skill definition-Providing responsive and relevant support to customers to address issues and problems on our products or services and ensure customer satisfaction.
Level 1 Behaviors
(General Familiarity)
Describes the process flow in delivering customer care support.
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Level 2 Behaviors
(Light Experience)
Documents customer interactions to track the promptness and effectiveness of provided resolutions.
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Level 3 Behaviors
(Moderate Experience)
Handles complex issues and inquiries of customers to avoid escalations and increase service.
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Level 4 Behaviors
(Extensive Experience)
Evaluates alternative service delivery mechanisms to satisfy customer requests and needs.
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Level 5 Behaviors
(Mastery)
Designs operational workflows to ensure quality technical support and positive customer feedback.
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2 Job Family Competencies – End-User Training
Proficiency Level -3
Skill definition-Creating and utilizing interactive guidance and learning methods to help users gain a full understanding of products and services.
Level 1 Behaviors
(General Familiarity)
Describes the possible outcomes of providing effective training to end-users.
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Level 2 Behaviors
(Light Experience)
Compiles online help files to aid the training needs of the end-users.
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Level 3 Behaviors
(Moderate Experience)
Aligns training approach with end-user needs to meet service expectations.
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Level 4 Behaviors
(Extensive Experience)
Determines the effectiveness and types of training needed to address identified gaps.
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Level 5 Behaviors
(Mastery)
Establishes metrics system to evaluate the performance of end-user training programs.
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3 Implementation Specialist III - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - Implementation Specialist III
Proficiency Level - 4
5 Competency for - Implementation Specialist III
Proficiency Level - 5

7 soft skills or competencies (core competencies) for Implementation Specialist III

1 Core Competencies – Analytical Thinking
Proficiency Level -3
Skill definition-Gathering, organizing, and analyzing information to identify the root cause of organizational problems and develop alternative solutions accordingly.
Level 1 Behaviors
(General Familiarity)
Explains the integral role data collection plays when conducting analytical thinking.
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Level 2 Behaviors
(Light Experience)
Breaks down a specific project into lists of tasks.
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Level 3 Behaviors
(Moderate Experience)
Examines information or a situation thoroughly and in detail.
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Level 4 Behaviors
(Extensive Experience)
Draws conclusions based upon logic and intuitive judgment.
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Level 5 Behaviors
(Mastery)
Forecasts customers' expectations and formulates strategies to ensure customer satisfaction.
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2 Core Competencies – Attention to Detail
Proficiency Level -3
Skill definition-Executing and completing a task with a high level of accuracy.
Level 1 Behaviors
(General Familiarity)
Identifies the procedures for making sure that results are mistake-free.
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Level 2 Behaviors
(Light Experience)
Records all appointments on the calendar to easily track daily activities.
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Level 3 Behaviors
(Moderate Experience)
Reviews and analyzes the accuracy of data and details.
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Level 4 Behaviors
(Extensive Experience)
Designs systems to help the team organize and track details and project progress.
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Level 5 Behaviors
(Mastery)
Develops best practices for identifying and correcting errors, oversights, and omissions.
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3 Implementation Specialist III - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - Implementation Specialist III
Proficiency Level - 4
5 Competency for - Implementation Specialist III
Proficiency Level - 5

Summary of Implementation Specialist III skills and competencies

There are 0 hard skills for Implementation Specialist III.
11 general skills for Implementation Specialist III, Customer Support, End-User Training, Computer Hardware, etc.
7 soft skills for Implementation Specialist III, Analytical Thinking, Attention to Detail, Time Management, etc.
While the list totals 18 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a Implementation Specialist III, he or she needs to be skilled in Analytical Thinking, be skilled in Attention to Detail, and be skilled in Time Management.

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